Midmark Service Request Dispatch Authorization - WO-00144665
Closed
Zone 2
WD Not vibrating.
Please contact facility number to schedule. Can ask for Jessica if Fernando is unavailable. For assistance, troubleshooting, or
parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
Primary Delay3.3 days stuck in "Ready for Scheduling"
⏱️
Total Delay8.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.5d / 1.0d SLA
Assigned
2.9d / 0.5d SLA
Scheduled
5.6d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
Awaiting Parts
1.0d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1-16 Mburris called site set appt w / Fernando 1-20 9am
1-16 Mburris
1ZE444250371981752
Delivered On
Friday, January 16 at 9:56 A.M
1/13 KHardison: No ETA. Updated due date.
Ship To Name: Angel Care Pet Hospital
Ship To Address: 33050 Antelope Rd Ste 211
Ship To City/State: Murrieta, CA 92563-2491
Waybill (Tracking #): 1ZE444250371981752
Carrier: UPS-Parcel-Ground
LINE NO: 1.1 QTY: 1 ITEM: 015-10130-00 SERIAL #: DESCRIPTION: QUANTUM PSU PCB,QC(X)R-0X
LINE NO: 2.1 QTY: 1 ITEM: 029-10087-00 SERIAL #: DESCRIPTION: ASSY,BASE PLATE, QC1-01
1-8 Mburris email from POC Jess to set tech is booked up and this is 1st day he is free ...Good morning. That is fine.
No access requirements. If Fernando is not available, please ask for Jessica.
1-8 Mburris email sent to POC
1-8 Mburris called site left on hold over 5 mins
1/5/2026jsells
spoke with Fernando, and I gave him the work order number and let him know someone will call him to schedule the visit
🔧Work Performed
Arrived on site and spoke with front desk letting them know i was there to repair unit. I was escorted to the back and began to inspect unit. Began by filling unit and finding exact issue. Confirmed issue was unit not creating sonic waves. Opened unit up and found 2 fuses blown on power supply. Called midmark in order to troubleshoot further to find why they might have blown. When trying to troubleshoot determined i would need a multi meter with capacitance function and diode function. Left got multi meter with these functions and returned. Called midmark back and determined all bottom boards needed. 1/20 Arrived on site and escorted to unit, able to get part sent from customer. Labeled wires to ensure proper position when reinstalling everything. Installed all new boards and refilled unit. Tested unit and unit creating sonic waves again. Showed customer and confirmed function, returned unit to service
🔍Technician Findings
Customer states unit does not vibrate
⚠️Problem Description
Zone 2
WD Not vibrating.
Please contact facility number to schedule. Can ask for Jessica if Fernando is unavailable. For assistance, troubleshooting, or
parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
1-16 Mburris called site set appt w / Fernando 1-20 9am
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 13, 2026
To: angelcare.ph@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01329472Location: Angel Care Pet HospitalAddress: 33050 Antelope Rd, Ste 211, Murrieta, CA 92563Device: QuickClean (Series) Ultrasonic Cleaner 081833Problem Description: Zone 2
WD Not vi
📧
Email:Re: EMSAR Request for service at Angel Care Pet Hospital (Email to schedule service)
Completed Jan 8, 2026
From: angelcare.ph@gmail.com
To: michael.burris@emsar.com
Good morning. That is fine.
No access requirements. If Fernando is not available, please ask for Jessica.
On Thu, Jan 8, 2026 at 8:42 AM Michael Burris <michael.burris@emsar.com <mailto:michael.burris@emsar.com> > wrote:
Hi Fernando Carra,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Midmark QuickClean (Series) Ultrasonic Cleaner (QC1-01, QC3-01) Not vibrating..
Here’s
📧
Email: EMSAR Request for service at Angel Care Pet Hospital (Email to schedule service)
Completed Jan 8, 2026
To: angelcare.ph@gmail.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Angel Care Pet Hospital (Email to schedule service)
Body:
Hi Fernando Carra,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Midmark QuickClean (Series) Ultrasonic Cleaner (QC1-01, QC3-01) Not vibrating..
Here’s the location information we have on file:
Location:
Angel Care Pet Hospital
33050 Antelope Rd, Ste 211,
Murrieta, CA 92563
C
📋
Outbound to +19516797755
Completed Jan 8, 2026
1-8 Mburris called site left on hold over 5 mins
📋
Outbound to +19516797755
Completed Jan 5, 2026
spoke with Fernando, and I gave him the work order number and let him know someone will call him to schedule the visit
📅
WO-01329472 - Repair - QuickClean (Series) Ultrasonic Cleaner - Murrieta - Angel Care Pet Hospital
Jan 20, 2026 12:00pm – 1:30pm
Work Order: WO-01329472
Account: MIDMARK
Customer Case Number: SR 1515586 WO-00144665
Location: Angel Care Pet Hospital
Address: 33050 Antelope Rd, Ste 211,, Murrieta, CA 92563
Manufacturer: Midmark Corp
Model #: QuickClean (Series) Ultrasonic Cleaner
Serial #: 081833
Contact Name: Fernando Carra
C
PDF
SRA_WO-00144665_ver1
Jan 5, 2026
PDF
SRA_WO-00144665_ver1.pdf.pdf
Jan 21, 2026
Timeline
📞
Case Linked Jan 5, 2:21 PM
Case Number:00556106
Subject:Midmark Service Request Dispatch Authorization - WO-00144665
Status:Closed
📋
▶
2
Work Order Created Jan 5, 5:12 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Jan 6, 11:51 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:18h 37m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Jan 8, 1:16 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-01-12T21:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Omar SerranoJan 12, 4:16 PM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 2h
📦
▶
2
Parts Requested Jan 13, 8:25 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Omar Serrano
From:Tech On Site
To:Awaiting Parts
Duration in Previous:16h 8m
📅
Status: Ready for Scheduling by Kimberly HardisonJan 13, 4:45 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:8h 19m
⏳3.9 business days
💵
Expenses Added Jan 16, 8:44 AM
Type:Expenses
Status:Open
Qty:1
📅
▶
2
Dispatch Scheduled Jan 16, 2:47 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Ready for Scheduling
To:Scheduled
Duration in Previous:2d 22h
⏳1.2 business days
⏱️
5x Labor Added Jan 19, 1:55 AM
Type:Labor, Travel
Status:Open
Qty:2.25, 78, 1.75
⏳2.0 business days
🔧
Status: Tech On Site by Omar SerranoJan 20, 10:10 PM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 7h
⏱️
▶
2
5x Labor Added Jan 20, 11:25 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Omar Serrano
From:Tech On Site
To:Completed
Duration in Previous:1h 14m
🏁
Status: Closed by Omar SerranoJan 20, 11:40 PM
From:Completed
To:Closed
Duration in Previous:15m
⏳3.0 business days
📄
Status: Ready to Bill by Nancy SuarezJan 23, 4:27 PM
From:Closed, Ready to Bill
To:Ready to Bill, Invoice Pending
Duration in Previous:2d 16h, 0m
💰
Status: Invoiced by Nancy SuarezJan 23, 4:32 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
⏳1.9 business days
🧾
Invoice Created Jan 26, 4:15 PM
Invoice Number:SM-252147
Bottlenecks
Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business hours
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours
Ready for Scheduling
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.4 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)