assess and repair the chair in the aesthetician room.
since the renovation my Aesthetic bed in the Aesthetician room is not working it will not turn on so I can adjust the height of the bed. I was wondering if this can be looked at this Friday when they are at our location. There is no VIN number on the bed that I can see.
per chatter, Not follow up needed. Customer received and replace the hand control themselves. So it just needs to be billed. marking as follow up resolved.
3/16 MOwens Melissa replied back that she replace the hand control and the chair is working properly. Will close this WO since tech does not need to go back onsite.
3/13 MOwens Sent email to Melissa asking if she got the chair working once the hand control was replaced.
3/5 MOwens Called and spoke to Melissa Malkowski. I told her the part will deliver on 6/6. she said she will put on the new hand remote and if there is a problem she will call back on Monday 3/9 to advise if the tech needs to go back onsite.
Tracking ID:399222111791
Friday3/6/26 by end of day
1/21 WArgueta -Emailed manf for part number - e2a attached to wo
1/7 MOwens Melissa called back and I told her the tech is working down in the DC area this Friday and would not make it back to this location in time before they close at 2:30pm. She said that next Monday will work also for her in the morning. I told her the arrival will be between 9-10am.
1/7 MOwens Called to speak to Melissa. Left a vm for her to call back. Sent an email also.
🔧Work Performed
the chair has power the hand control was installed improperly one of the pins was bent and made contact with several pins in the 13 pin connector.
the exam chair has no manufacture branding and no serial number. the control box had a manufacture, Ray Dow Raydow technology. Type RD-B-250410DC1. The hand control had no information on the front or back. pics are attached.
a picture was taken if the chair and an google IA has identified the chair as Master Massage Snora 240 electric facial chair.
WA - The bed is a Bellage Treatment Table 13 Prongs SKIN ACT
3/17/2026 received a chat from Melissa that the customer installed the hand control and i should close this wo
🔍Technician Findings
Classic Spa Collection - Elec Facial Chair ID:6264651 SN:N/A
the hand control has no functions.
⚠️Problem Description
assess and repair the chair in the aesthetician room.
since the renovation my Aesthetic bed in the Aesthetician room is not working it will not turn on so I can adjust the height of the bed. I was wondering if this can be looked at this Friday when they are at our location. There is no VIN number on the bed that I can see. https://www.ebiotrack.com/workorder.php?wo=70674
From: mowens@emsar.com
To: melissa.malkowski@adcsclinics.com
Melissa
Were you able to replace the hand remote on the chair in the aesthetician room?
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📋
Outbound to +12286170148
Completed Mar 5, 2026
Called and spoke to Melissa Malkowski. I told her the part will deliver on 6/6. she said she will put on the new hand remote and if there is a problem she will call back on Monday 3/9 to advise if the tech needs to go back onsite.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 3, 2026
To: melissa.malkowski@adcsclinics.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01329488Location: Advanced Dermatology & Cosmetic Surgery-ADCS - 448- Cockeysville MDAddress: 10153 York Road Suite 104 Cockeysville, MD 21030Device: Problem Description: asse
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 24, 2026
To: melissa.malkowski@adcsclinics.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01329488Location: Advanced Dermatology & Cosmetic Surgery-ADCS - 448- Cockeysville MDAddress: 10153 York Road Suite 104 Cockeysville, MD 21030Device: Problem Description: asse
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 17, 2026
To: melissa.malkowski@adcsclinics.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01329488Location: Advanced Dermatology & Cosmetic Surgery-ADCS - 448- Cockeysville MDAddress: 10153 York Road Suite 104 Cockeysville, MD 21030Device: Problem Description: asse
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 10, 2026
To: melissa.malkowski@adcsclinics.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01329488Location: Advanced Dermatology & Cosmetic Surgery-ADCS - 448- Cockeysville MDAddress: 10153 York Road Suite 104 Cockeysville, MD 21030Device: Problem Description: asse
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 3, 2026
To: melissa.malkowski@adcsclinics.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01329488Location: Advanced Dermatology & Cosmetic Surgery-ADCS - 448- Cockeysville MDAddress: 10153 York Road Suite 104 Cockeysville, MD 21030Device: Problem Description: asse
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 27, 2026
To: melissa.malkowski@adcsclinics.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01329488Location: Advanced Dermatology & Cosmetic Surgery-ADCS - 448- Cockeysville MDAddress: 10153 York Road Suite 104 Cockeysville, MD 21030Device: Problem Description: asse
📋
Inbound from +12286170148
Completed Jan 7, 2026
Melissa called back and I told her the tech is working down in the DC area this Friday and would not make it back to this location in time before they close at 2:30pm. She said that next Monday will work also for her in the morning. I told her the arrival will be between 9-10am.
📋
Outbound to +12286170148
Completed Jan 7, 2026
Called to speak to Melissa. Left a vm for her to call back.
Mar 16, 2026 8:44am
@Michael Harris @Shawn Rogers the customer put on the new part. This WO needs to be closed since return visit is not needed.
Mar 18, 2026 3:56pm
@Michael Harris @Melissa Owens I wanted to double check this WO. It is on the follow up report. Notes, needs follow up: parts required. Follow-Up Notes: Needs new hand control. Not sure where to get the part number. But there is also a note in the problem description: 3/17/2026 received a chat from Melissa that the customer installed the hand control and i should close this wo. Does this need a follow up or did it just need closed? @Jessica Foley
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bed pic p3
Jan 13, 2026
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bed pic p1
Jan 13, 2026
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bed pic p4
Jan 13, 2026
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bed pic p2
Jan 13, 2026
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renditionDownload (5).jpg
Jan 21, 2026
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renditionDownload (3).jpg
Jan 21, 2026
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renditionDownload (6).jpg
Jan 21, 2026
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renditionDownload (4).jpg
Jan 21, 2026
Timeline
📞
Case Linked Jan 5, 1:18 PM
Case Number:00556073
Subject:L2 review
Status:Closed
📋
▶
2
Work Order Created Jan 6, 8:12 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Technician Assigned Jan 7, 9:06 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 0h
🗓️
▶
2
Status: Scheduled Jan 7, 10:03 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-01-12T14:30:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Michael HarrisJan 12, 9:41 AM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 23h
⏱️
3x Labor Added Jan 12, 6:30 PM
Type:Labor, Travel
Status:Open
Qty:1.8833333333333, 1.3666666666667, 58
⏱️
Labor Added Jan 12, 7:05 PM
Type:Labor
Status:Open
Qty:1
⚠️
Status: Incomplete by Matthew BatemanJan 12, 7:35 PM
From:Tech On Site
To:Incomplete
Duration in Previous:9h 54m
🚨10.6 business days
📦
▶
2
Parts Requested Jan 27, 12:20 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From:Incomplete
To:Awaiting Parts
Duration in Previous:14d 16h
🚨26.0 business days
🔩
▶
2
2x Parts Added Mar 4, 12:12 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:35d 23h
⚠️9.9 business days
⏱️
Labor Added Mar 17, 8:07 AM
Type:Labor
Status:Open
Qty:0.25
⏳2.0 business days
✔️
▶
2
Status: Completed Mar 18, 3:02 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Michael Harris
From:Completed
To:Closed
Duration in Previous:3m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Mar 20, 3:28 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳1.0 business days
🧾
Invoice Created Mar 22, 9:16 PM
Invoice Number:SM-257205
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours
Awaiting Parts
Duration: 25.8 business days (threshold: 3.0 business days)
Exceeded by 22.8 business days
Reschedule
Duration: 10.8 business days (threshold: 2.0 business days)
Exceeded by 8.8 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)