Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (97 biz days late)
🕐 Clock stopped: Completed (Jun 30, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 6 → Jan 14, 2026
6 business days (not counted)
96d
▶ Clock Running
Status: Reschedule
Jan 14 → Jun 2, 2026
96 business days (counted)
Running total: 96 of ? biz days used
19d
▶ Clock Running
Status: On Hold
Jun 2 → Jun 30, 2026
19 business days (counted)
Running total: 115 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 30 → Jun 30, 2026
0 business days (counted)
Running total: 115 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 30 → Jun 30, 2026
0 business days (counted)
Running total: 115 of ? biz days used
Created: Jan 6, 2026
Completed: Jun 30, 2026
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 6 → Jan 6 |
Created |
▶ Running
|
0 |
0 |
| Jan 6 → Jan 14 |
Awaiting Parts |
⏸ Paused
|
6 |
—
|
| Jan 14 → Jun 2 |
Reschedule |
▶ Running
|
96 |
96 |
| Jun 2 → Jun 30 |
On Hold |
▶ Running
|
19 |
115 |
| Jun 30 → Jun 30 |
Assigned |
▶ Running
|
0 |
115 |
| Jun 30 → Jun 30 |
Tech On Site |
▶ Running
|
0 |
115 |
Material Management
7.0 days
Over SLA
Holding (excluded from total)
19.8 days
Coordinators
96.3 days
Over SLA
Created: Jan 6, 2026
Due: Jan 30, 2026
Completed: Jun 30, 2026 (150 days late)
⏱️
96.3d in Reschedule
Longest Stage
🔄
7 transitions
Status Changes
⚠️
101.8d over
Total Delay
📦
1 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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Generating AI analysis...
repairs of rental equipment
🚨
Primary Delay
96.3 days stuck in "Reschedule"
⏱️
Total Delay
101.8 business days over SLA thresholds
SLA vs Actual Time by Status
Awaiting Parts
7.0d
/ 3.0d SLA
Reschedule
96.3d
/ 2.0d SLA
Completed
0.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
No work done. Disposing of unit.
🔍
Technician Findings
Retiring Vital Signs monitor and placing in scrap. Closing out and scrapping unit.
⚠️
Problem Description
repairs of rental equipment
Timeline
📞
📋
Work Order:
WO-01329503
Type:
Depot
Priority:
PSM
📦
Order:
00087666
Status:
Closed
📦
From:
Entered
To:
Awaiting Parts
Duration in Previous:
3m
🔩
🔄
From:
Awaiting Parts
To:
Reschedule
Duration in Previous:
8d 7h
⏸️
From:
Reschedule
To:
On Hold
Duration in Previous:
138d 19h
⏱️
👷
Technician:
a0h6e00000IIC5hAAH, Samuel A Klein
👷
From:
On Hold
To:
Assigned
Duration in Previous:
28d 2h
🔧
From:
Assigned, Tech On Site
To:
Tech On Site, Completed
Duration in Previous:
1m, 0m
🏁
From:
Completed
To:
Closed
Duration in Previous:
0m
📄
🧾
Invoice Number:
SM-266620
Bottlenecks
Awaiting Parts
Duration: 7.0 business days (threshold: 3.0 business days)
Exceeded by 4.0 business days
Reschedule
Duration: 96.3 business days (threshold: 2.0 business days)
Exceeded by 94.3 business days
Closed
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days
🔗 Related Artifacts
📦
Parts Order 00087666
Closed
ℹ️ Work Order Details
Technician
Samuel A Klein
Work Details (3)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03065162 |
Parts |
Open |
5 |
$0.00 |
Jan 14, 4:52 PM |
| WL-03065163 |
Expenses |
Open |
1 |
$0.00 |
Jan 14, 4:52 PM |
| WL-03279263 |
Labor |
Open |
1 |
$0.00 |
Jun 30, 3:23 PM |