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← WO Overview

WO-01329510 ↗ ServiceMax

Community Health Center CHC New Britain • Inspection • PSM

📍 Connecticut CHC – Mobile Dental Middleton #2 — 76 New Britain Ave, Hartford CT, 06106

Jan 6, 2026 → Apr 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (54 biz days late)
Active: 72 biz days
🕐 Clock stopped: Canceled (Apr 20, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Jan 7 → Jan 26, 2026
12 business days (counted)
Running total: 13 of ? biz days used
59d
▶ Clock Running
Status: On Hold
Jan 26 → Apr 20, 2026
59 business days (counted)
Running total: 72 of ? biz days used
Created: Jan 6, 2026 Canceled: Apr 20, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 6 Created ▶ Running 0 0
Jan 6 → Jan 7 Ready for Scheduling ▶ Running 1 1
Jan 7 → Jan 26 Assigned ▶ Running 12 13
Jan 26 → Apr 20 On Hold ▶ Running 59 72
Dispatch 0.0d
Holding 59.9d (excluded)
Coordinators 14.8d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
59.9 days
Coordinators
14.8 days
Over SLA
Created: Jan 6, 2026 Due: Mar 31, 2026 Completed: Apr 20, 2026 (19 days late)
📅
73.0 days Total Age
⏱️
59.9d in On Hold Longest Stage
🔄
4 transitions Status Changes
⚠️
13.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00556238
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 14 Pcs https://www.ebiotrack.com/inspection.php?iid=32329
Priority
Standard
Origin
Email
Reason
New Case
Contact
Berwyn Kelley
Owner
Kimberly Hardison
Created
Jan 6, 2026
Work Orders from this Case (1)
WO-01329510 (current) Canceled
Inspection
Created: Jan 6, 2026
Behind Schedule - Needs Attention
Canceled • 222 days old
🚨
Primary Delay 59.9 days stuck in "On Hold"
⏱️
Total Delay 13.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
12.8d / 0.5d SLA
On Hold
59.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
4/20/26 SBerry: No contact from site or account, canceling WO1/26 KSmith -- Placing on hold/escalating due to no response from Brian or Berwyn

1/20 KSmith -- Followed up with Berwyn that we have tried emailing Brian several times with no response and to see if there is another POC we need to schedule with.

1/15 KSmith -- Sent email to Brian to schedule for 3/10

1/14 KSmith -- Sent email to Brian to schedule for 3/10

1/12 KSmith -- Sent email to Brian to schedule for 3/10

1/12 KSmith -- Brian is the POC per Berwyn,

barboub@mwhs1.com

1/7 KSmith -- Kelley is checking who is the best person we need to schedule this with

1/7 KSmith -- Sent email to schedule for 3/10

⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 14 Pcs https://www.ebiotrack.com/inspection.php?iid=32329

Timeline

📞
Case Linked Jan 6, 6:00 AM
Case Number: 00556238
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Jan 6, 9:18 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
2.0 business days
👷
2 Technician Assigned Jan 7, 12:41 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 3h
🚨 13.0 business days
⏸️
Status: On Hold by Kourtney Smith Jan 26, 11:39 AM
From: Assigned
To: On Hold
Duration in Previous: 18d 22h
🚨 60.0 business days
🚫
Status: Canceled by Scott Berry Apr 20, 4:47 PM
From: On Hold
To: Canceled
Duration in Previous: 84d 4h

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 12.8 business days (threshold: 4.0 business hours)
Exceeded by 12.3 business days

🔗 Related Artifacts

📞
Case 00556238
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 9:18 AM
Invoice #
N/A

Details