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WO-01329521 ↗ ServiceMax

NaphCare • Inspection • PSM

📍 NaphCare - Pasco County Corrections Detention Facility — 20101 Central Blvd, Land O’ Lakes FL, 34637

Jan 6, 2026 → Mar 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (37 biz days late)
Active: 55 biz days
🕐 Clock stopped: Tech Off Site (Mar 26, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
40d
▶ Clock Running
Status: Ready for Scheduling
Jan 6 → Mar 5, 2026
40 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: On Hold
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 40 of ? biz days used
11d
▶ Clock Running
Status: Reschedule
Mar 5 → Mar 20, 2026
11 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 20 → Mar 26, 2026
4 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 55 of ? biz days used
Created: Jan 6, 2026 Tech Off Site: Mar 26, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 6 Created ▶ Running 0 0
Jan 6 → Mar 5 Ready for Scheduling ▶ Running 40 40
Mar 5 → Mar 5 On Hold ▶ Running 0 40
Mar 5 → Mar 20 Reschedule ▶ Running 11 51
Mar 20 → Mar 26 Scheduled ▶ Running 4 55
Mar 26 → Mar 26 Tech On Site ▶ Running 0 55
Dispatch 0.0d
Coordinators 56.6d
Field Work 0.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
56.6 days
Over SLA
Field Work
0.9 days
Created: Jan 6, 2026 Due: Mar 31, 2026 Completed: Mar 27, 2026 (4 days early)
📅
56.0 days Total Age
⏱️
41.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
51.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00556240
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 24 Pcs https://www.ebiotrack.com/inspection.php?iid=32331
Priority
Standard
Origin
Email
Reason
New Case
Contact
Renee Bingham
Owner
Kimberly Hardison
Created
Jan 6, 2026
Work Orders from this Case (1)
WO-01329521 (current) Invoiced
Inspection • Joseph Anderson
Created: Jan 6, 2026 • Closed: Mar 26, 2026
Completed with significant delays
Invoiced • 222 days old
🚨
Primary Delay 41.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 51.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
41.0d / 1.0d SLA
Reschedule
11.1d / 2.0d SLA
Scheduled
4.6d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/20/26 AJinerson - Sent confirmation email to Renee per her request.

3/20/26 AJinerson - Called and spoke with Renee and confirmed tech visit for Thursday, 3/26 with arrival between 11am-1pm. 

POC onsite: Renee Bingham

Arrival instructions: Go to main lobby - bring ID on-site, and security will get them checked in and escorted. 

Additional info: Site added onto their existing building and has additional equipment on-site at separate building. Please add these to annual inspection service:

  • 3 EKGS, 3 BP/Vital Sign Machines, 2 Scales.
  • Tech will be escorted to this new building after 1st building is done. 
🔧 Work Performed
Inspected 36 pieces of equipment. Had to manually enter equipment into system due to no network connectivity.
🔍 Technician Findings
Complete Annual Equipment Electrical Safety Test And Calibration Service.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 24 Pcs https://www.ebiotrack.com/inspection.php?iid=32331

Timeline

📞
Case Linked Jan 6, 6:00 AM
Case Number: 00556240
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 6, 9:34 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 41.0 business days
⏸️
Status: On Hold by Mark Joseph Mar 5, 6:29 PM
From: Ready for Scheduling, On Hold
To: On Hold, Reschedule
Duration in Previous: 58d 8h, 0m
🚨 11.7 business days
🗓️
▶
3 Status: Scheduled Mar 20, 3:25 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Ben Saur
Scheduled For: 2026-03-26T15:00:00.000+0000, 2026-03-26T12:00:00.000+0000, 2026-03-26T17:00:00.000+0000
👷
Technician Assigned by Ben Saur
Technician: Joseph Anderson
⚠️ 5.0 business days
🔧
Status: Tech On Site by Joseph Anderson Mar 26, 12:39 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 21h
⏱️
▶
3 3x Labor Added Mar 26, 5:09 PM
3x Labor Added → Labor Added → Status: Tech Off Site
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 4.55
🚗
Status: Tech Off Site by Joseph Anderson
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 4h 32m, 0m
⏱️
▶
2 Labor Added Mar 26, 8:11 PM
Labor Added → Status: Closed
🏁
Status: Closed by Joseph Anderson
From: Completed
To: Closed
Duration in Previous: 2h 59m
📄
Status: Ready to Bill by Diane Patton Mar 27, 11:20 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 15h 9m, 0m
⚠️ 7.0 business days
🧾
Invoice Created Apr 6, 8:34 AM
Invoice Number: SM-257679

Bottlenecks

Ready for Scheduling
Duration: 41.0 business days (threshold: 1.0 business days)
Exceeded by 40.0 business days
Reschedule
Duration: 11.1 business days (threshold: 2.0 business days)
Exceeded by 9.1 business days
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

📞
Case 00556240
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Joseph Anderson
Scheduled
Mar 26, 11:00 AM
Created
Jan 6, 9:34 AM
Invoice #
SM-257679

Work Details (5)

Name Type Status Qty Amount Date
WL-03161450 Labor Open 3.4666666666667 $0.00 Mar 26, 5:09 PM
WL-03161451 Travel Open 149 - Mar 26, 5:09 PM
WL-03161452 Travel Open 149 - Mar 26, 5:09 PM
WL-03161456 Labor Open 4.55 $1,910.00 Mar 26, 5:11 PM
WL-03161745 Labor Open 2.9833333333333 $0.00 Mar 26, 8:11 PM

Details