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WO-01329563 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PSM

📍 California Air Resources Board — 1927 13th St, SACRAMENTO CA, 95811

Jan 6, 2026 → Mar 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (29 biz days late)
Active: 47 biz days
🕐 Clock stopped: Completed (Mar 16, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
46d
▶ Clock Running
Status: Scheduled
Jan 7 → Mar 16, 2026
46 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 16 → Mar 16, 2026
0 business days (counted)
Running total: 47 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 6 Created ▶ Running 0 0
Jan 6 → Jan 6 Ready for Scheduling ▶ Running 0 0
Jan 6 → Jan 7 Assigned ▶ Running 1 1
Jan 7 → Mar 16 Scheduled ▶ Running 46 47
Mar 16 → Mar 16 Tech On Site ▶ Running 0 47
Dispatch 0.0d
Coordinators 48.9d
Field Work 0.9d
Billing 15.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
48.9 days
Over SLA
Field Work
0.9 days
Billing
15.6 days
Over SLA
Created: Jan 6, 2026 Due: Mar 31, 2026 Completed: Mar 16, 2026 (15 days early)
📅
47.9 days Total Age
⏱️
47.0d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
61.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555998
cannot find product - 6008200317
Closed
11V SYS-GC-6850 Contract ends 09/08/2026 repair included PM G2630AR CN10910006 Agilent Cert. Pre-owned 6850 Ser. II GC G2880AR CN73200013 Agilent Cert. Pre-owned 6850 Autosampler
Priority
High
Origin
Web
Reason
New Case
Contact
Cathleen Roush
Owner
Leona Coonrod
Created
Jan 5, 2026
Work Orders from this Case (1)
WO-01329563 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Jan 6, 2026 • Closed: Mar 16, 2026
Completed with significant delays
Invoiced • 222 days old
🚨
Primary Delay 47.0 days stuck in "Scheduled"
⏱️
Total Delay 61.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.9d / 0.5d SLA
Scheduled
47.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.4d / 1.0d SLA
Ready to Bill
15.6d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Please assign to Larry Alberty ARP to site is 104 miles. Zone 3
🔧 Work Performed
Completed GC PM.
⚠️ Problem Description
11V SYS-GC-6850 Contract ends 09/08/2026 repair included PM G2630AR CN10910006 Agilent Cert. Pre-owned 6850 Ser. II GC G2880AR CN73200013 Agilent Cert. Pre-owned 6850 Autosampler
📄 Description
Agilent G2630AR - 6850 Series II GC System
📞 Call Description
MAR 2026 GC PM

Timeline

📞
Case Linked Jan 5, 11:35 AM
Case Number: 00555998
Subject: cannot find product - 6008200317
Status: Closed
⏳ 2.0 business days
📋
▶
3 Work Order Created Jan 6, 11:46 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
🗓️
▶
2 Status: Scheduled Jan 7, 10:59 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-03-16T12:00:00.000+0000
🚨 47.0 business days
🔧
Status: Tech On Site by Larry Alberty Mar 16, 9:47 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 67d 21h
✔️
Status: Completed by Larry Alberty Mar 16, 5:04 PM
From: Tech On Site
To: Completed
Duration in Previous: 7h 16m
⏱️
▶
2 7x Labor Added Mar 16, 5:10 PM
7x Labor Added → Status: Closed
🏁
Status: Closed by Larry Alberty
From: Completed
To: Closed
Duration in Previous: 7m
⏳ 2.8 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 18, 7:49 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 14h
🚨 14.0 business days
💵
▶
2 Status: Billing Review Apr 6, 3:21 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
📨
Status: Invoice Pending by Hannah Shaw Apr 7, 12:36 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 12m
💰
Status: Invoiced by Hannah Shaw Apr 7, 12:56 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 20m
🧾
Invoice Created Apr 7, 5:31 PM
Invoice Number: SM-258564

Bottlenecks

Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 47.0 business days (threshold: 2.0 business days)
Exceeded by 45.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

📞
Case 00555998
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Mar 16, 8:00 AM
Created
Jan 6, 11:46 AM
Invoice #
SM-258564

Work Details (7)

Name Type Status Qty Amount Date
WL-03146276 Labor Open 2 $150.00 Mar 16, 5:10 PM
WL-03146277 Labor Open 3 $302.50 Mar 16, 5:10 PM
WL-03146278 Labor Open 2 $150.00 Mar 16, 5:10 PM
WL-03146279 Travel Open 105 $0.00 Mar 16, 5:10 PM
WL-03146280 Travel Open 105 $0.00 Mar 16, 5:10 PM
WL-03146281 Parts Open 1 $0.00 Mar 16, 5:10 PM
WL-03146282 Parts Open 1 $0.00 Mar 16, 5:10 PM

Details