Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329579 ↗ ServiceMax

Oak Street Health • Virtual Tech • PC

📍 Oak Street Health - Edgewater — 1541 W Devon Ave, Chicago IL, 60660

Jan 6, 2026 → Jan 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 6, 2026
✓ SLA Met (22 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Jan 6, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: On Hold
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 6, 2026 Completed: Jan 6, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 6 Created ▶ Running 0 0
Jan 6 → Jan 6 On Hold ▶ Running 0 0
Jan 6 → Jan 6 Assigned ▶ Running 0 0
Dispatch 0.0d
Holding 0.1d (excluded)
Field Work 0.0d
Billing 18.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
0.1 days
Field Work
0.0 days
Billing
18.3 days
Over SLA
Created: Jan 6, 2026 Due: Feb 6, 2026 Completed: Jan 6, 2026 (31 days early)
📅
0.1 days Total Age
⏱️
17.0d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
17.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00556405
Oak Street Health - 24 Hour - 135889: New Work Order Assigned
Closed
Work Order #135889 Work Order Description: Lab fridge in need or diagnosis and recalibration asap. I contacted out IT for help with the probes for the dickson one thermometer and they look to be fine. The thermometer has been beeping alerting of out or range temperature but our records show that it is within range.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Maria Guadalupe-Deleon
Owner
Virtual Tech
Created
Jan 6, 2026
Work Orders from this Case (2)
WO-01329579 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Jan 6, 2026 • Closed: Jan 6, 2026
WO-01329591 Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Jan 6, 2026 • Closed: Feb 19, 2026
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 17.0 days stuck in "Ready to Bill"
⏱️
Total Delay 17.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
0.1d
Completed
0.0d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Ready to Bill
17.0d / 1.0d SLA
Invoice Pending
1.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Assisted troubleshooting fridge Data logger issues. 1/6 emailed site for additional info. Maria is going to call VT when avail to troubleshoot.
🔍 Technician Findings
Dickson 36 & Fridge is 37.4/3C. Setting up PID and changing to F for read out. Probe is not fully filled with Glycol, Sending Glycol to clinic to fill and had them move probe next to fridge probe. American Biotech Supply - PH-ABT-HC-UCBI-0404G-ADA-LH Model Type: Refrigerator Asset ID: 12926224 Serial #: ABS-7204191-1806-V52
⚠️ Problem Description
Work Order #135889 Work Order Description: Lab fridge in need or diagnosis and recalibration asap. I contacted out IT for help with the probes for the dickson one thermometer and they look to be fine. The thermometer has been beeping alerting of out or range temperature but our records show that it is within range. https://www.ebiotrack.com/workorder.php?wo=70689

Timeline

📞
Case Linked Jan 6, 12:04 PM
Case Number: 00556405
Subject: Oak Street Health - 24 Hour - 135889: New Work Order Assigned
Status: Closed
📋
▶
2 Work Order Created Jan 6, 12:42 PM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Wendy Argueta
From: Entered
To: On Hold
Duration in Previous: 3m
⏱️
▶
4 Labor Added Jan 6, 1:46 PM
Labor Added → Status: Assigned → Technician Assigned → Status: Closed
👷
Status: Assigned by Derek Reynolds
From: On Hold, Assigned
To: Assigned, Completed
Duration in Previous: 1h 0m
👷
Technician Assigned by Derek Reynolds
Technician: Virtual Tech
🏁
Status: Closed by Derek Reynolds
From: Completed
To: Closed
Duration in Previous: 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Jan 8, 9:34 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 19h
🚨 17.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 2, 4:51 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 25d 7h
💰
Status: Invoiced by Diane Patton Feb 3, 2:24 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 21h 32m
🚨 10.0 business days
🧾
Invoice Created Feb 17, 8:52 AM
Invoice Number: SM-252835

Bottlenecks

Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days

🔗 Related Artifacts

📞
Case 00556405
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Jan 6, 12:42 PM
Invoice #
SM-252835

Work Details (1)

Name Type Status Qty Amount Date
WL-03054862 Labor Open 0.5 $61.29 Jan 6, 1:46 PM

Details