Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329581 ↗ ServiceMax

MIDMARK • Repair • P4

📍 UROPARTNERS — 1011 W Wellington Ave, Ste 200, LAKEVIEW IL, 60657

Jan 6, 2026 → Jan 7, 2026

✅ Completed
P4 4 business days from creation
Target: Jan 12, 2026
🕐 Clock stopped: Completed (Jan 8)
✓ SLA Met (4d early)
Dispatch 0.0d
Coordinators 1.8d
Field Work 0.5d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.8 days
Field Work
0.5 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Jan 12, 2026 Completed: Jan 8, 2026 (4 days early)
📅
1.8 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00556341
Midmark Service Request Dispatch Authorization - WO-00145050
Closed
Zone 1 NWD-not turning on If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Nicole Burden
Owner
Jessica Sells
Created
Jan 6, 2026
Work Orders from this Case (1)
WO-01329581 (current) Invoiced
Repair • Mike Huffman
Created: Jan 6, 2026 • Closed: Jan 7, 2026
Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
1.4d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/6/2026 CRamen spoke with Nicole and scheduled for Wednesday 1/7/2026 with tech arrival between 1-3pm.


1/6/2026jsells

left a voicemail for Nicole with the work order number and I let her know someone would be calling her to schedule

🔧 Work Performed
1/7/2026 Mike Huffman. Replaced the light bulb. Tested full functionally. All tests passed. Completed the Service Request Authorization and obtained customer signature.
🔍 Technician Findings
Light does not turn on.
⚠️ Problem Description
Zone 1 NWD-not turning on If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark 300 (Series) Lights (354, 355, Mobile, Wall, and Ceiling versions)

Timeline

📞
Case Linked Jan 6, 10:48 AM
Case Number: 00556341
Subject: Midmark Service Request Dispatch Authorization - WO-00145050
Status: Closed
📋
▶
2 Work Order Created Jan 6, 12:47 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Jan 6, 3:30 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 2h 42m, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-01-07T20:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by MICHAEL HUFFMAN Jan 7, 3:48 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 0h
⏱️
▶
2 5x Labor Added Jan 7, 7:25 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL HUFFMAN
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 39m, 0m
⏳ 2.6 business days
📄
Status: Ready to Bill by Nancy Suarez Jan 9, 12:13 PM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 1d 16h, 0m
💰
Status: Invoiced by Nancy Suarez Jan 9, 12:19 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
⏳ 2.0 business days
🧾
Invoice Created Jan 12, 1:55 PM
Invoice Number: SM-250900

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00556341
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Mike Huffman
Scheduled
Jan 7, 3:00 PM
Created
Jan 6, 12:47 PM
Invoice #
SM-250900

Work Details (5)

Name Type Status Qty Amount Date
WL-03056889 Labor Open 2.5 $0.00 Jan 7, 7:25 PM
WL-03056890 Labor Open 1 $110.00 Jan 7, 7:25 PM
WL-03056891 Labor Open 2.5 $0.00 Jan 7, 7:25 PM
WL-03056892 Travel Open 140 $0.00 Jan 7, 7:25 PM
WL-03056893 Travel Open 48 $110.00 Jan 7, 7:25 PM

Details