This station has not contacted the server in over 24 hours. If it does not contact the server in 8 calendar days, it will be removed from the station locator.
Upon arrival onsite, I found the higi station powered off. I also observed that the Wi-Fi modem had fallen off its mount and was disconnected. I reconnected the modem and rebooted the higi station. After the reboot, network connectivity was restored, and the higi station began an update process.
I contacted L2 support for further instructions regarding the PC replacement. I informed L2 that the higi station had completed the update and was fully operational; however, L2 instructed me to proceed with replacing the PC anyway. I replaced the PC as directed.
After the PC replacement, I performed a preventive maintenance (PM). Once the PM was completed, I ran a user test, which was successful.
🔍Technician Findings
Upon arrival onsite, I found the higi station powered off.
⚠️Problem Description
"Please have WO Number ready when checking in. Higi is a Blood Pressure Kiosk located in Pharmacy. Do not start work on kiosk until you have parts in your possession. (Technician’s responsibility to check if parts are shipped, correct parts received, no damage.)
Tech must investigate issue before replacing Parts. Parts will be replaced at the discretion of L2.
If unable to resolve with original parts installed please follow below steps.
Tech will be sent a PC for replacement.
Tech must replace PC kit but do not transfer graphics card from old to new PC. Regardless if PC is installed or not you must contact Level 2 support while onsite to verify errors as well as update portal and ServiceMax for used or unused PC parts.
Tech will be sent key to kiosk
Use this password to access the kiosk: QGGJQ9G*
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Merge KMY Kiosk
📞
Call
Completed Jan 13, 2026
Tech replaced PC accordingly. Kiosk is online and working as expected.
(ID 107738)
📋
Outbound to +12159972883
Completed Jan 7, 2026
Per Colleen after reboot, both screens are black, no error message. LEDs are working.
Work Order: WO-01332934
Account: HIGI LLC
Customer Case Number: SD-331761
Location: GIANT Foods Pharmacy 6519
Address: 4275 County Line Road, Chalfont, PA 18914
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120328650-097
Contact Name:
Contact Phone: 215-997-2883
Contact Ema