***Location does not have key. Please order key and give to pharmacy after service is complete***
Use this password to access the kiosk: THCEXWLX
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
1/9 MOwens Jessica has not found a WM tech to complete this one. I let her know my NC tech can go there on next Wed. 1/14 and complete this one.
1/7 MOwens Per Matt sending to WM as there is no local tech to complete
🔧Work Performed
1/14/2026 PC- Repair/PC
Technician Findings upon arrival: Unit had bad touchscreen.
Actions Taken/Work Performed: Troubleshoot, clean and calibrated touchscreen. Change setting on touchscreen to match correct setting. Completed Higi PM.
Final Resolution: All functional test passed.
🔍Technician Findings
1/14/2026 PC- Repair/PC
Technician Findings upon arrival: Unit had bad touchscreen.
Actions Taken/Work Performed: Troubleshoot, clean and calibrated touchscreen. Change setting on touchscreen to match correct setting. Completed Higi PM.
Final Resolution: All functional test passed.
⚠️Problem Description
Tech will be shipped replacement Touchscreen nose assembly. Tech will replace all parts shipped, adjust resolution in resolution settings, calibrate, and restore functionality. Touchscreen should be set as main display.
Touchscreen unresponsive
Resolution settings
1440×900 / 60HZ top
800×600 / 60HZ bottom
Tech will be shipped Key to Kiosk
***Location does not have key. Please order key and give to pharmacy after service is complete***
Complete PM WO-01332771
Use this password to access the kiosk: THCEXWLX
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Merge KMY Kiosk
📋
Outbound to +15408859504
Completed Jan 6, 2026
Spoke to Andrew/store manager, the unit was unplugged because the touchscreen is not accepting touches where they should be. It is showing online after he plugged it back in. Lights are working. No key.