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WO-01333040 ↗ ServiceMax

MIDMARK • Repair • P4

📍 St Joseph Medical Pavilion — 1802 Yakima Ave, Ste 312, Tacoma WA, 98405

Jan 6, 2026 → Jan 14, 2026

✅ Completed
P4 4 business days from creation
Target: Jan 12, 2026
🕐 Clock stopped: Completed (Jan 15)
✗ SLA Missed (2d late)
Dispatch 0.0d
Material Management 0.9d
Coordinators 7.5d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.9 days
Coordinators
7.5 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Jan 14, 2026 Completed: Jan 15, 2026 (on time)
📅
6.4 days Total Age
⏱️
4.2d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
4.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00556489
Midmark Service Request Dispatch Authorization - WO-00145105
Closed
Zone 1 WD/timed out POC is Chris Head 405-623-4348 chead@mccarthy.com - V2871654 / RM # 4 - V2877576 / RM # 8 - V2871880 / RM # 10 V2871712 RM #16 - For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! Ship Exchanged Open 747486 002-10084-00 1.00000
Priority
High
Origin
Email
Reason
New Case
Contact
Joseline Rodriguez
Owner
Jessica Sells
Created
Jan 6, 2026
Work Orders from this Case (4)
WO-01333037 Invoiced
Repair • Tim Holman
Created: Jan 6, 2026 • Closed: Jan 14, 2026
WO-01333038 Invoiced
Repair • Tim Holman
Created: Jan 6, 2026 • Closed: Jan 14, 2026
WO-01333039 Invoiced
Repair • Tim Holman
Created: Jan 6, 2026 • Closed: Jan 14, 2026
WO-01333040 (current) Invoiced
Repair • Tim Holman
Created: Jan 6, 2026 • Closed: Jan 14, 2026
Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 4.2 days stuck in "Scheduled"
⏱️
Total Delay 4.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.3d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Awaiting Parts - Customer
0.9d
Scheduled
4.2d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1-9 Mburris CB to site after Vmail left for me set appt with Joseline Rodriguez 1-14 between 1pm and 2pm 

01/07/2026 SRobinson-

Order No: 747486


Customer PO No: SR1515548


Customer: Midmark No Charge


Service Request NO: 1515548


Ship To Name: St Joseph Medical Pavilion


Ship To Address: 1802 Yakima Ave Ste 312   


Ship To City/State: Tacoma, WA 98405-4499


Waybill (Tracking #): 1ZE444250170896485


Carrier: UPS-Air-Next Day Air


The following items have shipped from Midmark Corporation on: 07-JAN-2026


LINE NO: 1.1 QTY: 1 ITEM: 002-10084-00 SERIAL #: DESCRIPTION: KIT, SCALE PC BOARD


LINE NO: 2.1 QTY: 1 ITEM: 002-10084-00 SERIAL #: DESCRIPTION: KIT, SCALE PC BOARD


LINE NO: 3.1 QTY: 1 ITEM: 002-10084-00 SERIAL #: DESCRIPTION: KIT, SCALE PC BOARD


LINE NO: 4.1 QTY: 1 ITEM: 002-10084-00 SERIAL #: DESCRIPTION: KIT, SCALE PC BOARD

1-7 Mburris parts needed on WO-01333037 will set all 4 together

🔧 Work Performed
scale not weighing properly. Board fail. Ordered and replaced scale board, calibrate and test with success. Show staff results
🔍 Technician Findings
scale board issue
⚠️ Problem Description
Zone 1 WD/timed out POC is Chris Head 405-623-4348 chead@mccarthy.com - V2871654 / RM # 4 - V2877576 / RM # 8 - V2871880 / RM # 10 V2871712 RM #16 - For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! Ship Exchanged Open 747486 002-10084-00 1.00000
📄 Description
Midmark 626 (Series) (-001 thru -006) Barrier-Free Exam Chair

Timeline

📞
Case Linked Jan 6, 2:29 PM
Case Number: 00556489
Subject: Midmark Service Request Dispatch Authorization - WO-00145105
Status: Closed
📋
▶
2 Work Order Created Jan 6, 5:38 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Status: Assigned Jan 7, 10:29 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: Tim Holman
👤
Status: Awaiting Parts - Customer by Michael Burris Jan 7, 10:36 AM
From: Assigned
To: Awaiting Parts - Customer
Duration in Previous: 6m
📅
Status: Ready for Scheduling by Shelby Robinson Jan 7, 5:35 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 6h 59m
⏳ 2.8 business days
📅
▶
2 Dispatch Scheduled Jan 9, 9:56 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 16h
📅
Dispatch Scheduled by Michael Burris Jan 9, 12:52 PM
Scheduled For: 2026-01-14T21:30:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Tim Holman Jan 14, 8:29 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 10h
⏱️
▶
2 3x Labor Added Jan 14, 8:36 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Tim Holman
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9m, 0m
⏳ 2.4 business days
📄
▶
2 Status: Ready to Bill Jan 16, 3:27 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Nancy Suarez
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4m
💰
Status: Invoiced by Nancy Suarez Jan 16, 3:35 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Jan 16, 10:42 PM
Invoice Number: SM-251579

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Ready for Scheduling
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Scheduled
Duration: 4.2 business days (threshold: 2.0 business days)
Exceeded by 2.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00556489
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Tim Holman
Scheduled
Jan 14, 4:30 PM
Created
Jan 6, 5:38 PM
Invoice #
SM-251579

Work Details (3)

Name Type Status Qty Amount Date
WL-03065550 Labor Open 1 $110.00 Jan 14, 8:36 PM
WL-03065551 Labor Open 1 $0.00 Jan 14, 8:36 PM
WL-03065552 Travel Open 35 $0.00 Jan 14, 8:36 PM

Details