2/11 KWeiss, Quote approved, moving to L2 Screening for part order.
1/21 WArgueta - Requested quote
1/12 KKelch called Christine to reschedule for 1/16 between 2 and 3 pm due to FSE having a family emergency. Left info. Call logged on WO-01333056
1/7 KKelch called Christine to schedule for 1/12 between 1 and 2 pm. Customer confirmed.
🔧Work Performed
Evaluated unit. Unit needs new shrouds; part number: R1-4597BK Description: Shroud for the Unit. Was told to contact customer via email and they will send us the parts. Email. customerservice@umfmedical.com
Customer Requested Parts Order
Unit is functional but will need another set of shrouds.
🔍Technician Findings
Unit needs new shrouds; part number: R1-4597BK Price:$482.90 Description: Shroud for the Unit. Was told to contact customer via email and they will send us the parts. Email. customerservice@umfmedical.com
R1-4597BK Price:$482.90
⚠️Problem Description
I have an exam table that is not working
Model 4040-650-200
Serial 145057-0005
UMFMedical https://www.ebiotrack.com/workorder.php?wo=70704
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 18, 2026
To: cchavez@convivasolutions.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01333056Location: Conviva New Braunfels #3299Address: 1860 S. Seguin Avenue, Building E New Braunfels, TX 78130Device: Problem Description: I have an exam table that is not working
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 11, 2026
To: cchavez@convivasolutions.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01333056Location: Conviva New Braunfels #3299Address: 1860 S. Seguin Avenue, Building E New Braunfels, TX 78130Device: Problem Description: I have an exam table that is not working
📋
Inbound from +18306267770
Completed Jan 12, 2026
1/12 KKelch Christine to schedule for 1/20 between 9 and 11 am. Customer confirmed. Call logged on WO-01333056
📋
Outbound to +18306267770
Completed Jan 12, 2026
1/12 KKelch called Christine to reschedule for 1/16 between 2 and 3 pm due to FSE having a family emergency. Left info. Call logged on WO-01333056
📋
Outbound to +18306267770
Completed Jan 7, 2026
1/7 KKelch called Christine to schedule for 1/12 between 1 and 2 pm. Customer confirmed.
📅
WO-01333056 - Virtual Tech - Field Repair - New Braunfels - Conviva New Braunfels #3299
Jan 20, 2026 10:00am – 12:00pm
Work Order: WO-01333056
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: Conviva New Braunfels #3299
Address: 1860 S. Seguin Avenue, Building E, New Braunfels, TX 78130
Manufacturer:
Model #:
Serial #:
Contact Name: Christine Chavez
Contact Phone: 830-626-7770
Contact Ema
Timeline
📞
Case Linked Jan 6, 3:46 PM
Case Number:00556514
Subject:HCP L2 Review
Status:Closed
📋
▶
2
Work Order Created Jan 7, 8:29 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Jan 7, 9:03 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Anthony Wirth
🗓️
▶
2
Status: Scheduled Jan 7, 9:35 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-01-12T19:00:00.000+0000
⏳4.0 business days
🔄
Status: Reschedule by Kaitlyn KelchJan 12, 2:15 PM
From:Scheduled
To:Reschedule
Duration in Previous:5d 4h
🗓️
▶
2
Status: Scheduled Jan 12, 4:12 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-01-20T15:00:00.000+0000
⚠️6.0 business days
⏱️
▶
2
3x Labor Added Jan 20, 7:56 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Anthony Wirth
From:Scheduled, Completed
To:Completed, Incomplete
Duration in Previous:8d 3h, 0m
🚨16.5 business days
🔍
Status: L2 Screening by Keith WeissFeb 11, 10:10 AM
From:Incomplete
To:L2 Screening
Duration in Previous:21d 14h
📦
▶
2
Parts Requested Feb 11, 10:18 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:8m
⚠️10.0 business days
💵
▶
2
Expenses Added Feb 25, 7:55 AM
Expenses Added → Status: Closed
🏁
Status: Closed by Melissa Barrett
From:Awaiting Parts
To:Closed
Duration in Previous:13d 21h
⏳4.0 business days
✏️
Status: WO Correction Needed by Diane PattonMar 2, 9:43 AM
From:Closed
To:WO Correction Needed
Duration in Previous:5d 1h
🏁
Status: Closed by Anthony WirthMar 2, 8:04 PM
From:WO Correction Needed
To:Closed
Duration in Previous:10h 21m
📄
▶
2
Status: Ready to Bill Mar 3, 9:13 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🚨43.0 business days
🧾
Invoice Created Apr 30, 11:15 PM
Invoice Number:SM-255420
Bottlenecks
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Awaiting Parts
Duration: 10.0 business days (threshold: 3.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)