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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01333065 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 DPT LABORATORIES — 3300 RESEARCH PLAZA, San Antonio TX, 78235

Jan 7, 2026 → Mar 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✗ SLA Missed (10 biz days late)
Active: 45 biz days
🕐 Clock stopped: Completed (Mar 13, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Assigned
Jan 7 → Jan 27, 2026
13 business days (counted)
Running total: 13 of ? biz days used
31d
▶ Clock Running
Status: Scheduled
Jan 27 → Mar 12, 2026
31 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 12 → Mar 13, 2026
1 business day (counted)
Running total: 45 of ? biz days used
Created: Jan 7, 2026 Completed: Mar 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0
Jan 7 → Jan 27 Assigned ▶ Running 13 13
Jan 27 → Mar 12 Scheduled ▶ Running 31 44
Mar 12 → Mar 13 Tech On Site ▶ Running 1 45
Dispatch 0.0d
Coordinators 46.0d
Field Work 1.0d
Billing 18.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
46.0 days
Over SLA
Field Work
1.0 days
Billing
18.4 days
Over SLA
Created: Jan 7, 2026 Due: Feb 28, 2026 Completed: Mar 13, 2026 (12 days late)
📅
45.1 days Total Age
⏱️
32.0d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
58.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00556638
6008349548
Closed
28V SYS-GC-6890N-E Contract ends 12/31/2026 repair included PM / OQ G1530N CN10615093 6890N Network GC System G1888A IT00611012 Headspace Sampler G2614A US14813677 7683 Autosampler tray module G2913A CN52726118 7683B Autoinjector Module
Priority
High
Origin
Web
Reason
New Case
Contact
Reid Streidl
Owner
Leona Coonrod
Created
Jan 7, 2026
Work Orders from this Case (2)
WO-01333065 (current) Invoiced
Preventive Maintenance • Jose Gutierrez
Created: Jan 7, 2026 • Closed: Mar 12, 2026
WO-01333066 Invoiced
EOQ • Jose Gutierrez
Created: Jan 7, 2026 • Closed: Mar 20, 2026
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 32.0 days stuck in "Scheduled"
⏱️
Total Delay 58.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
14.0d / 0.5d SLA
Scheduled
32.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
10.0d / 2.0d SLA
Ready to Bill
8.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3.16.26 hshaw - moved WO to BR, waiting for mService to close. TBA $636.00

Please assign to Jose Gutierrez ARP to site is 20 miles. Zone 1

🔧 Work Performed
Performed GC and HSS preventive maintenance per ACE task list Working Instructions in preparation for OQ delivery following afterward.
⚠️ Problem Description
28V SYS-GC-6890N-E Contract ends 12/31/2026 repair included PM / OQ G1530N CN10615093 6890N Network GC System G1888A IT00611012 Headspace Sampler G2614A US14813677 7683 Autosampler tray module G2913A CN52726118 7683B Autoinjector Module
📄 Description
GC 6890N System Enhanced GC Features
📞 Call Description
FEB 2026 GC PM

Timeline

📞
Case Linked Jan 7, 8:56 AM
Case Number: 00556638
Subject: 6008349548
Status: Closed
📋
▶
3 Work Order Created Jan 7, 9:06 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Jose Gutierrez
🚨 14.0 business days
🗓️
▶
2 Status: Scheduled Jan 27, 11:16 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jose Gutierrez
Scheduled For: 2026-02-23T15:00:00.000+0000
🚨 19.0 business days
📅
Dispatch Scheduled by Jose Gutierrez Feb 23, 7:56 PM
Scheduled For: 2026-02-26T15:00:00.000+0000
⏳ 2.5 business days
📅
Dispatch Scheduled by Jose Gutierrez Feb 25, 6:04 PM
Scheduled For: 2026-03-04T15:00:00.000+0000
⏳ 4.7 business days
📅
Dispatch Scheduled by Jose Gutierrez Mar 3, 1:58 PM
Scheduled For: 2026-03-05T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Jose Gutierrez Mar 5, 11:58 AM
Scheduled For: 2026-03-09T14:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Jose Gutierrez Mar 8, 7:02 PM
Scheduled For: 2026-03-10T14:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Jose Gutierrez Mar 12, 12:44 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 44d 0h
🔩
▶
2 10x Parts Added Mar 12, 5:00 PM
10x Parts Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 4
✔️
▶
2 Status: Completed Mar 12, 8:40 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jose Gutierrez
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 2.4 business days
🔩
▶
2 Parts Added Mar 16, 9:20 AM
Parts Added → Status: Billing Review
💵
Status: Billing Review by Hannah Shaw
From: Closed
To: Billing Review
Duration in Previous: 3d 12h
🚨 10.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 27, 3:31 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 11d 6h
⚠️ 7.0 business days
💵
▶
2 Status: Billing Review Apr 6, 1:18 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
📨
Status: Invoice Pending by Hannah Shaw Apr 7, 12:36 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 23h 16m
💰
Status: Invoiced by Hannah Shaw Apr 7, 12:56 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 20m
🧾
Invoice Created Apr 7, 5:31 PM
Invoice Number: SM-258564

Bottlenecks

Assigned
Duration: 14.0 business days (threshold: 4.0 business hours)
Exceeded by 13.5 business days
Scheduled
Duration: 32.0 business days (threshold: 2.0 business days)
Exceeded by 30.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Ready to Bill
Duration: 6.6 business days (threshold: 1.0 business days)
Exceeded by 5.6 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours

🔗 Related Artifacts

📞
Case 00556638
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Jose Gutierrez
Scheduled
Mar 10, 10:00 AM
Created
Jan 7, 9:06 AM
Invoice #
SM-258564

Work Details (14)

Name Type Status Qty Amount Date
WL-03141936 Parts Open 1 $0.00 Mar 12, 5:00 PM
WL-03141937 Parts Open 1 $0.00 Mar 12, 5:00 PM
WL-03141938 Parts Open 1 $0.00 Mar 12, 5:00 PM
WL-03141939 Parts Open 1 $0.00 Mar 12, 5:00 PM
WL-03141940 Parts Open 1 $0.00 Mar 12, 5:00 PM
WL-03141941 Parts Open 1 $0.00 Mar 12, 5:00 PM
WL-03141942 Parts Open 1 $0.00 Mar 12, 5:00 PM
WL-03141943 Parts Open 1 $0.00 Mar 12, 5:00 PM
WL-03141945 Travel Open 19 $0.00 Mar 12, 5:00 PM
WL-03141946 Travel Open 13 $0.00 Mar 12, 5:00 PM
WL-03141947 Labor Open 0.5 $37.50 Mar 12, 5:03 PM
WL-03141948 Labor Open 4 $484.00 Mar 12, 5:03 PM
WL-03141949 Labor Open 0.5 $37.50 Mar 12, 5:03 PM
WL-03145244 Parts Open 2 $0.00 Mar 16, 9:20 AM

Details