3/2 KKelch placed in R/S due to urgent Midmark delivery
1/12 KKelch scheduled per logged email from Sharon
1/12 KKelch called Sharon to schedule for 3/4 between 9 and 11 am. This is not her number, advised to email her
🔧Work Performed
- Inspected equipment found in every exam room
- inspected equipment found in labs
- inspected equipment found in nurse stations
- inspected equipment found in hallways
- inquired of staff where any other equipment might be found
- confirmed with staff that all equipment that is in use has been inspected
- informed staff if any equipment is later found, or pulled from storage, or received from another location, it will require a miscellaneous equipment inspection on a new work order
🔍Technician Findings
Normal equipment conditions
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
39 pcs
https://www.ebiotrack.com/inspection.php?iid=32357
📧
Email:Re:EMSAR Request for service at CareNow Urgent Care Sugar Land
Completed Mar 2, 2026
From: Sharon.Patterson@hcahealthcare.com
To: kaitlyn.kelch@emsar.com
Cc: Tabitha.Nolan@hcahealthcare.com, Malinda.Jones@hcahealthcare.com
Good Morning,
I am tagging in the new manager, Tabby Nolan. This date should be fine.
Thank you, Sharon PattersonSenior Expanse Trainer
From: Kaitlyn Kelch <kaitlyn.kelch@emsar.com>Sent: Monday, March 2, 2026 10:01 AMTo: Patterson Sharon <Sharon.Patterson@hcahealthcare.com>Subject: {EXTERNAL} Re: EMSAR Request for service at CareNow Urgent Care Sug
📧
Email:Re: EMSAR Request for service at CareNow Urgent Care Sugar Land
Completed Mar 2, 2026
From: kaitlyn.kelch@emsar.com
To: Sharon.Patterson@hcahealthcare.com
Good morning Sharon,
Unfortunately, this date and time no longer works for us. Will 3/9 between 9 and 11 am work for you?
Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.kelch@emsar.comwww.emsar.comDisclaimer: The information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If you have received this communication in error you a
📧
Email:Re: EMSAR Request for service at CareNow Urgent Care Sugar Land
Completed Jan 12, 2026
From: Sharon.Patterson@hcahealthcare.com
To: kaitlyn.kelch@emsar.com
Good Morning, Yes, March 2 will be fine. Thank you, Sharon PattersonCenter Manager | Houston/Gulf Coast From: Kaitlyn Kelch <kaitlyn.kelch@emsar.com> Sent: Monday, January 12, 2026 9:57 AMTo: Patterson Sharon <Sharon.Patterson@hcahealthcare.com>Subject: {EXTERNAL} EMSAR Request for service at CareNow Urgent Care Sugar Land CAUTION! This email originated from outside of our organization. DO NOT CLICK links or open attachmen
📧
Email: EMSAR Request for service at CareNow Urgent Care Sugar Land
Completed Jan 12, 2026
To: sharon.patterson@hcahealthcare.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at CareNow Urgent Care Sugar Land
Body:
Hi Sharon Patterson,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at CareNow Urgent Care Sugar Land. This inspection is due in March, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 3/2 with an arriva
📋
Outbound to +19545129316
Completed Jan 12, 2026
1/12 KKelch called Sharon to schedule for 3/4 between 9 and 11 am. This is not her number, advised to email her
📅
WO-01333082 - Inspection - DD: 03/31/2026 - Sugar Land - CareNow Urgent Care Sugar Land
Mar 9, 2026 10:00am – 2:00pm
Work Order: WO-01333082
Account: HCA Urgent Care
Customer Case Number:
Location: CareNow Urgent Care Sugar Land
Address: 1403 Hwy 6 Suite 100, Sugar Land, TX 77478
Manufacturer:
Model #:
Serial #:
Contact Name: Sharon Patterson
Contact Phone: 9545129316
Contact Email: sharon.patterson@hcahealthc
Timeline
📞
Case Linked Jan 7, 6:00 AM
Case Number:00556606
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 7, 10:02 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jan 7, 10:44 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:42m
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Jan 12, 11:33 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-03-02T15:00:00.000+0000
🚨34.0 business days
🔄
Status: Reschedule by Kaitlyn KelchMar 2, 8:53 AM
From:Scheduled
To:Reschedule
Duration in Previous:48d 21h
🗓️
▶
2
Status: Scheduled Mar 2, 11:13 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-03-09T14:00:00.000+0000
⚠️6.0 business days
🔧
▶
2
Status: Tech On Site Mar 9, 10:20 AM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:2
⏱️
4x Labor Added Mar 9, 2:08 PM
Type:Labor, Travel
Status:Open
Qty:1.5, 30
🚗
Status: Tech Off Site by Arturo DiazMar 9, 5:41 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:7h 20m
✔️
▶
2
Status: Completed Mar 9, 5:50 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Arturo Diaz
From:Completed
To:Closed
Duration in Previous:1m
📄
▶
2
Status: Ready to Bill Mar 10, 4:28 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳3.9 business days
🧾
Invoice Created Mar 13, 6:18 PM
Invoice Number:SM-256106
Bottlenecks
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 33.9 business days (threshold: 2.0 business days)
Exceeded by 31.9 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)