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WO-01333086 ↗ ServiceMax

Community Health Center CHC New Britain • Inspection • PSM

📍 CHC of Danbury (10448-04-010) — 8 Delay St, Danbury CT, 06810

Jan 7, 2026 → Mar 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (23 biz days late)
Active: 40 biz days
🕐 Clock stopped: Completed (Mar 6, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
33d
▶ Clock Running
Status: Scheduled
Jan 7 → Feb 25, 2026
33 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Entered
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 33 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 6, 2026
7 business days (counted)
Running total: 40 of ? biz days used
Created: Jan 7, 2026 Completed: Mar 6, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0
Jan 7 → Jan 7 Assigned ▶ Running 0 0
Jan 7 → Feb 25 Scheduled ▶ Running 33 33
Feb 25 → Feb 25 Entered ▶ Running 0 33
Feb 25 → Feb 25 Assigned ▶ Running 0 33
Feb 25 → Mar 6 Scheduled ▶ Running 7 40
Dispatch 0.0d
Coordinators 41.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
41.5 days
Over SLA
Billing
0.0 days
Created: Jan 7, 2026 Due: Mar 31, 2026 Completed: Mar 6, 2026 (25 days early)
📅
41.0 days Total Age
⏱️
33.5d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
37.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Mar 5, 2026
Visit 2 Mar 6, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00556605
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 154 pcs https://www.ebiotrack.com/inspection.php?iid=32356
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lucy Golding
Owner
Jessica Sells
Created
Jan 7, 2026
Work Orders from this Case (1)
WO-01333086 (current) Invoiced
Inspection • Edward Arias
Created: Jan 7, 2026 • Closed: Mar 6, 2026
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 33.5 days stuck in "Scheduled"
⏱️
Total Delay 37.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
40.9d / 2.0d SLA
Closed
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/7 KSmith -- Scheduled for 3/5-3/6 with Lucy. 9-11am

1/7 KSmith -- Sent email to schedule for 3/5-3/6

🔧 Work Performed
Inspection
🔍 Technician Findings
Inspection due
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 154 pcs https://www.ebiotrack.com/inspection.php?iid=32356

Timeline

📞
Case Linked Jan 7, 6:00 AM
Case Number: 00556605
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 7, 10:17 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 7, 12:41 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 23m
🗓️
▶
2 Status: Scheduled Jan 7, 3:16 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-05T14:00:00.000+0000
🚨 34.0 business days
🆕
▶
3 Status: Entered Feb 25, 3:26 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Edward Arias
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-05T15:00:00.000+0000
⚠️ 7.0 business days
⏱️
2x Labor Added Mar 5, 10:21 AM
Type: Labor, Travel
Status: Open
Qty: 2, 64
🚗
▶
2 Travel Added Mar 5, 6:47 PM
Travel Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 6.25, 1.75
⏱️
▶
2 5x Labor Added Mar 6, 4:51 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 1h, 0m
⏳ 1.9 business days
📄
▶
3 Status: Ready to Bill Mar 9, 2:29 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-256022

Bottlenecks

Scheduled
Duration: 33.5 business days (threshold: 2.0 business days)
Exceeded by 31.5 business days
Scheduled
Duration: 7.4 business days (threshold: 2.0 business days)
Exceeded by 5.4 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours

🔗 Related Artifacts

📞
Case 00556605
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Edward Arias
Scheduled
Mar 5, 10:00 AM
Created
Jan 7, 10:17 AM
Invoice #
SM-256022

Work Details (10)

Name Type Status Qty Amount Date
WL-03131288 Labor Open 2 $0.00 Mar 5, 10:21 AM
WL-03131290 Travel Open 64 - Mar 5, 10:21 AM
WL-03132471 Travel Open 64 - Mar 5, 6:47 PM
WL-03132473 Labor Open 6.25 $0.00 Mar 5, 6:48 PM
WL-03132474 Labor Open 1.75 $0.00 Mar 5, 6:48 PM
WL-03134243 Labor Open 2 $0.00 Mar 6, 4:51 PM
WL-03134244 Labor Open 3 $3,100.80 Mar 6, 4:51 PM
WL-03134245 Labor Open 1.75 $0.00 Mar 6, 4:51 PM
WL-03134246 Travel Open 65 - Mar 6, 4:51 PM
WL-03134247 Travel Open 65 - Mar 6, 4:51 PM

Details