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← WO Overview

WO-01333087 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Fairmont — 5233 Fairmont PWY, Pasadena TX, 77505

Jan 7, 2026 → Mar 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (21 biz days late)
Active: 38 biz days
🕐 Clock stopped: Tech Off Site (Mar 4, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Jan 7 → Jan 19, 2026
7 business days (counted)
Running total: 7 of ? biz days used
31d
▶ Clock Running
Status: Scheduled
Jan 19 → Mar 4, 2026
31 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 38 of ? biz days used
Created: Jan 7, 2026 Tech Off Site: Mar 4, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0
Jan 7 → Jan 19 Assigned ▶ Running 7 7
Jan 19 → Mar 4 Scheduled ▶ Running 31 38
Mar 4 → Mar 4 Tech On Site ▶ Running 0 38
Dispatch 0.0d
Coordinators 39.1d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
39.1 days
Over SLA
Field Work
1.0 days
Created: Jan 7, 2026 Due: Mar 31, 2026 Completed: Mar 4, 2026 (27 days early)
📅
39.0 days Total Age
⏱️
31.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
38.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00556607
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 34 pcs https://www.ebiotrack.com/inspection.php?iid=32358
Priority
High
Origin
Email
Reason
New Case
Contact
Tiffany Butler
Owner
Jessica Sells
Created
Jan 7, 2026
Work Orders from this Case (1)
WO-01333087 (current) Invoiced
Inspection • Arturo Diaz
Created: Jan 7, 2026 • Closed: Mar 4, 2026
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 31.0 days stuck in "Scheduled"
⏱️
Total Delay 38.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
8.0d / 0.5d SLA
Scheduled
31.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/19 KKelch scheduled per logged email from Tiffany

1/19 KKelch sent Tiffany an email for scheduling

1/12 KKelch called Tiffany to schedule for 3/2 between 9 and 11 am. Advised to call back later

🔧 Work Performed
- Inspected equipment found in every exam room - inspected equipment found in labs - inspected equipment found in nurse stations - inspected equipment found in hallways - inquired of staff where any other equipment might be found - confirmed with staff that all equipment that is in use has been inspected - informed staff if any equipment is later found, or pulled from storage, or received from another location, it will require a miscellaneous equipment inspection on a new work order
🔍 Technician Findings
Normal equipment conditions
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 34 pcs https://www.ebiotrack.com/inspection.php?iid=32358

Timeline

📞
Case Linked Jan 7, 6:00 AM
Case Number: 00556607
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 7, 10:20 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 7, 10:45 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 24m
⚠️ 8.0 business days
🗓️
▶
2 Status: Scheduled Jan 19, 10:30 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-04T15:00:00.000+0000
🚨 31.0 business days
🔧
▶
2 Status: Tech On Site Mar 4, 10:07 AM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.5, 50
⏱️
2x Labor Added Mar 4, 1:49 PM
Type: Labor
Status: Open
Qty: 2, 1
🚗
▶
3 Status: Tech Off Site Mar 4, 5:53 PM
Status: Tech Off Site → Status: Completed → Status: Closed
✔️
Status: Completed by Arturo Diaz
From: Tech Off Site
To: Completed
Duration in Previous: 2m
🏁
Status: Closed by Arturo Diaz
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.8 business days
📄
▶
2 Status: Ready to Bill Mar 9, 12:25 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255978

Bottlenecks

Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Scheduled
Duration: 31.0 business days (threshold: 2.0 business days)
Exceeded by 29.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00556607
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Arturo Diaz
Scheduled
Mar 4, 10:00 AM
Created
Jan 7, 10:20 AM
Invoice #
SM-255978

Work Details (5)

Name Type Status Qty Amount Date
WL-03129367 Labor Open 1.5 $0.00 Mar 4, 10:09 AM
WL-03129368 Travel Open 50 - Mar 4, 10:09 AM
WL-03129369 Travel Open 50 - Mar 4, 10:09 AM
WL-03129822 Labor Open 2 $855.00 Mar 4, 1:49 PM
WL-03129823 Labor Open 1 $0.00 Mar 4, 1:49 PM

Details