1/13/2026 LHill-LM at 720-914-8315 for Alexis Gonzalez to confirm contact & equipment.
01/12/2026 LHill-sent email to Alexis Gonzalez at alexis.gonzales@archwellhealth.com to confirm contact & equipment.
1/12/2026 LHill-LM at 720-914-8315 for Alexis Gonzalez to confirm contact & equipment.
🔧Work Performed
03/25/26 BR: Inspection: Initial Annual Inspection Service
🔍Technician Findings
03/25/26 BR: Spoke with Alexis at the front desk and got started on inspection
⚠️Problem Description
Inspection: Initial Annual Inspection Service
https://www.ebiotrack.com/inspection.php?iid=32355
📧
Email:Re: [EXTERNAL] Archwell - Del Mar
Completed Mar 23, 2026
From: Alexis.Gonzales@archwellhealth.com
To: kaitlyn.kelch@emsar.com, dnakoff@emsar.com, Procurement@archwellhealth.com
Good morning,
That should work, what does the initial inspection entail? Thank you!
Best,
Alexis
Alexis GonzalesCenter Manager - Del Mar797 Peoria St. Suite E Aurora, CO 80011 M: (720) 914-8315Welcome to a higher level of care for seniors.E: alexis.gonzales@archwellhealth.com
From: Kaitlyn Kelch <kaitlyn.kelch@emsar.com>Sent: Monday, March 23, 2026 10:05
📧
Email:Re: [EXTERNAL] Archwell - Del Mar
Completed Mar 23, 2026
From: kaitlyn.kelch@emsar.com
To: Alexis.Gonzales@archwellhealth.com, dnakoff@emsar.com, Procurement@archwellhealth.com
Hi Alexis,
Our technician, Brandon, can be there on Wednesday with arrival between 9 and 11 am if that works for you?
Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.kelch@emsar.comwww.emsar.comDisclaimer: The information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If you
📧
Email: Re: EMSAR Request for service at Archwell - Del Mar
Completed Jan 13, 2026
To: alexis.gonzales@archwellhealth.com
CC: rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: Re: EMSAR Request for service at Archwell - Del Mar
Body:
Hi Alexis Gonzalez,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for ArchWell Health.
We have a service request open for our annual inspection of the biomed equipment due in February, and I just need to confirm a few quick details to ensure proper scheduling:
Is there a partic
📋
Outbound to +17209148315
Completed Jan 13, 2026
1/13/2026 LHill-LM at 720-914-8315 for Alexis Gonzalez to confirm contact & equipment.
📧
Email: EMSAR Request for service at Archwell - Del Mar
Completed Jan 12, 2026
To: alexis.gonzales@archwellhealth.com
CC: rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Archwell - Del Mar
Body:
Hi Alexis Gonzalez,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for ArchWell Health.
We have a service request open for our annual inspection of the biomed equipment due in February, and I just need to confirm a few quick details to ensure proper scheduling:
Is there a particular
📋
Outbound to +17209148315
Completed Jan 12, 2026
1/12/2026 LHill-LM at 720-914-8315 for Alexis Gonzalez to confirm contact & equipment.
📅
WO-01333090 - Inspection - DD: 3/25/2026 - - Aurora - Archwell - Del Mar
Mar 25, 2026 9:00am – 4:00pm
Work Order: WO-01333090
Account: ArchWell Health
Customer Case Number:
Location: Archwell - Del Mar
Address: 797 Peoria St. Ste E, Aurora, CO 80011
Manufacturer:
Model #:
Serial #:
Contact Name: Alexis Gonzalez
Contact Phone: 720-914-8315
Contact Email: alexis.gonzales@archwellhealth.com
Due Dat
Timeline
📞
Case Linked Jan 7, 12:00 AM
Case Number:00556592
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 7, 10:29 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨10.0 business days
⏸️
Status: On Hold by Kaitlyn KelchJan 21, 2:10 PM
From:Ready for Scheduling
To:On Hold
Duration in Previous:14d 3h
🚨40.0 business days
📅
Status: Ready for Scheduling by Dylan NakoffMar 18, 11:20 AM
From:On Hold
To:Ready for Scheduling
Duration in Previous:55d 20h
⏳4.0 business days
👷
▶
2
Technician Assigned Mar 23, 8:52 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:4d 21h
🗓️
▶
2
Status: Scheduled Mar 23, 12:09 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-03-25T13:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Brandon RodriguezMar 25, 11:20 AM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 23h
⏱️
▶
2
2x Labor Added Mar 25, 6:00 PM
2x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Brandon Rodriguez
From:Tech On Site, Tech Off Site
To:Tech Off Site, Completed
Duration in Previous:6h 39m, 0m
🚗
▶
4
Status: Tech Off Site Mar 26, 12:50 AM
Status: Tech Off Site → Labor Added → 2x Travel Added → Status: Closed
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.5
🚗
2x Travel Added
Type:Travel
Status:Open
Qty:10
🏁
Status: Closed by Brandon Rodriguez
From:Completed
To:Closed
Duration in Previous:3m
📄
▶
2
Status: Ready to Bill Mar 26, 5:27 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳1.8 business days
🧾
Invoice Created Mar 29, 11:26 PM
Invoice Number:SM-257554
Bottlenecks
Ready for Scheduling
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)