Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01333092 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Chevron Corporation — 100 Chevron Way, Richmond CA, 94801

Jan 7, 2026 → Mar 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (9 biz days early)
Active: 48 biz days
🕐 Clock stopped: Completed (Mar 18, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Jan 7 → Jan 15, 2026
6 business days (counted)
Running total: 6 of ? biz days used
42d
▶ Clock Running
Status: Scheduled
Jan 15 → Mar 18, 2026
42 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 18 → Mar 18, 2026
0 business days (counted)
Running total: 48 of ? biz days used
Created: Jan 7, 2026 Completed: Mar 18, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0
Jan 7 → Jan 15 Assigned ▶ Running 6 6
Jan 15 → Mar 18 Scheduled ▶ Running 42 48
Mar 18 → Mar 18 Tech On Site ▶ Running 0 48
Dispatch 0.0d
Coordinators 49.3d
Field Work 0.6d
Billing 14.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
49.3 days
Over SLA
Field Work
0.6 days
Billing
14.6 days
Over SLA
Created: Jan 7, 2026 Due: Mar 31, 2026 Completed: Mar 18, 2026 (13 days early)
📅
49.0 days Total Age
⏱️
42.3d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
59.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00556688
6008225418
Closed
28R SYS-LC-1260IIE Contract ends 03/31/2026 repair included PM PM only - customer supplies the UV lamp G7115A DEAC609211 1260 Infinity II Diode Array Detector WR G7162A DEAC904001 1260 Infinity II RI detector G7129A DEAEQ26287 1260 Infinity II Vialsampler G7116A DEAEM04986 1260 Infinity II Multicolumn Thermostat G7111B DEAET02262 1260 Infinity II Quaternary Pump
Priority
High
Origin
Web
Reason
New Case
Contact
Roland Ma
Owner
Leona Coonrod
Created
Jan 7, 2026
Work Orders from this Case (1)
WO-01333092 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Jan 7, 2026 • Closed: Mar 18, 2026
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 42.3 days stuck in "Scheduled"
⏱️
Total Delay 59.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
7.0d / 0.5d SLA
Scheduled
42.3d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
14.6d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

14 Jan 2026 Larry Alberty

Reached out for scheduling.


9 Jan 2026 Larry Alberty

Reached out to location with proposed onsite visit timeframe.


Please assign to Larry Alberty ARP to site is 43 miles. Zone 1

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
28R SYS-LC-1260IIE Contract ends 03/31/2026 repair included PM PM only - customer supplies the UV lamp G7115A DEAC609211 1260 Infinity II Diode Array Detector WR G7162A DEAC904001 1260 Infinity II RI detector G7129A DEAEQ26287 1260 Infinity II Vialsampler G7116A DEAEM04986 1260 Infinity II Multicolumn Thermostat G7111B DEAET02262 1260 Infinity II Quaternary Pump
📄 Description
1260 Infinity II Quaternary Pump
📞 Call Description
MAR 2025 LC PM

Timeline

📞
▶
4 Case Linked Jan 7, 10:29 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01333092
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hF0000001pE6KIAU, Larry Alberty
⚠️ 7.0 business days
🗓️
▶
2 Status: Scheduled Jan 15, 4:46 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-03-18T13:00:00.000+0000
🚨 42.9 business days
🔧
Status: Tech On Site by Larry Alberty Mar 18, 10:42 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 61d 16h
🚗
▶
2 4x Travel Added Mar 18, 3:31 PM
4x Travel Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1, 4
✔️
Status: Completed by Larry Alberty Mar 18, 3:36 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 53m, 0m
📄
Status: Ready to Bill by Hannah Shaw Mar 19, 11:55 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 18m
🚨 13.0 business days
💵
▶
2 Status: Billing Review Apr 6, 3:26 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
📨
Status: Invoice Pending by Hannah Shaw Apr 7, 12:36 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 7m
💰
Status: Invoiced by Hannah Shaw Apr 7, 12:56 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 20m
🧾
Invoice Created Apr 7, 5:31 PM
Invoice Number: SM-258564

Bottlenecks

Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Scheduled
Duration: 42.3 business days (threshold: 2.0 business days)
Exceeded by 40.3 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Ready to Bill
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

📞
Case 00556688
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Mar 18, 9:00 AM
Created
Jan 7, 10:30 AM
Invoice #
SM-258564

Work Details (7)

Name Type Status Qty Amount Date
WL-03149656 Travel Open 45 $0.00 Mar 18, 3:31 PM
WL-03149657 Travel Open 45 $0.00 Mar 18, 3:31 PM
WL-03149658 Parts Open 1 $0.00 Mar 18, 3:31 PM
WL-03149659 Parts Open 1 $0.00 Mar 18, 3:31 PM
WL-03149685 Labor Open 1 $75.00 Mar 18, 3:35 PM
WL-03149686 Labor Open 4 $544.50 Mar 18, 3:35 PM
WL-03149687 Labor Open 1 $75.00 Mar 18, 3:35 PM

Details