From: cowpok321@gmail.com
To: ksmith@emsar.com
Good Morning,
The 5th would be better. Would that work for you?
Thank you for your time,
Keith
On Mon, Jan 12, 2026 at 11:34 AM Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
The sites are due in March so we were looking to schedule them for March 2nd.
If that doesn’t work we are just now starting to schedule March so we have majority of all dates available if there is a better date that works for the site
From: cowpok321@gmail.com
To: ksmith@emsar.com
Good morning Kourtney,
Thank you for reaching out. I hope you had a nice weekend. Let me know what times are available.
Thank you for your time,
Keith
Do you want me to reply to the other email as well? Could we handle both stores through this email thread?
On Mon, Jan 12, 2026 at 10:15 AM Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
Hi Keith,
I’m Kourtney with EMSAR, and I’m reaching out to sched
To: cowpok321@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Re: COWPOK -- EMSAR Inspection -- WO-01333108
Body:
Hi Keith,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at COWPOK located at 5651 Main St?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We received a request to inspect the units at y
📧
Email: COWPOK -- EMSAR Inspection -- WO-01333108
Completed Jan 9, 2026
To: cowpok321@gmail.com
CC:
BCC:
Attachment: --none--
Subject: COWPOK -- EMSAR Inspection -- WO-01333108
Body:
Hi Keith,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at COWPOK located at 5651 Main St?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We received a request to inspect the units at your fa
📅
WO-01333108 - Inspection - WILLIAMSVILLE - COWPOK
Mar 5, 2026 10:30am – 11:00am
Work Order: WO-01333108
Account: COWPOK
Customer Case Number:
Location: COWPOK
Address: 5651 MAIN ST, WILLIAMSVILLE, NY 14221
Manufacturer:
Model #:
Serial #:
Contact Name: Keith Unknown
Contact Phone: (716) 228-9080
Contact Email: cowpok321@gmail.com
Due Date: 3/31/2026
Scheduled Date/Time: 202
Timeline
📞
Case Linked Jan 7, 7:39 AM
Case Number:00556624
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 7, 10:50 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳3.0 business days
👷
▶
2
Technician Assigned Jan 9, 10:28 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 23h
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Jan 13, 9:25 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-03-05T15:30:00.000+0000
🚨36.0 business days
🔧
Status: Tech On Site by Erwin ForsterMar 5, 11:28 AM
From:Scheduled
To:Tech On Site
Duration in Previous:51d 2h
✔️
Status: Completed by Erwin ForsterMar 5, 12:16 PM
From:Tech On Site
To:Completed
Duration in Previous:48m
⏱️
3x Labor Added Mar 5, 7:07 PM
Type:Labor, Travel
Status:Open
Qty:0.33333333333333, 0.75, 12
🏁
Status: Closed by Erwin ForsterMar 5, 7:48 PM
From:Completed
To:Closed
Duration in Previous:7h 31m
⏳3.5 business days
📄
▶
3
Status: Ready to Bill Mar 10, 3:08 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created
Invoice Number:SM-256092
Bottlenecks
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 36.0 business days (threshold: 2.0 business days)
Exceeded by 34.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)