Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01333113 ↗ ServiceMax

Centurion of Maryland, LLC - Incarcerated • Repair • P3

📍 Western Correctional Institution — 13800 McMullen Hwy SW, Cumberland MD, 21502

Jan 7, 2026 → Mar 18, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Jan 12, 2026
✗ SLA Missed (45 biz days late)
Active: 48 biz days
Budget: 3 biz days
🕐 Clock stopped: Canceled (Mar 18, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 8, 2026
1 business day (counted)
Running total: 1 of 3 biz days used
47d
▶ Clock Running
Status: On Hold
Jan 8 → Mar 18, 2026
47 business days (counted)
Running total: 48 of 3 biz days used
Created: Jan 7, 2026 Canceled: Mar 18, 2026
Business Days Used 48 / 3
0 3d budget +45d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0 / 3
Jan 7 → Jan 8 Ready for Scheduling ▶ Running 1 1 / 3
Jan 8 → Mar 18 On Hold ▶ Running 47 48 / 3
Dispatch 0.0d
Holding 48.0d (excluded)
Coordinators 2.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
48.0 days
Coordinators
2.0 days
Over SLA
Created: Jan 7, 2026 Due: Jan 12, 2026 Completed: Mar 18, 2026 (64 days late)
📅
49.0 days Total Age
⏱️
48.0d in On Hold Longest Stage
🔄
3 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

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🎫
Case #00556055
L2 review
Closed
Jpex Medical vital signs monitor Doesn't work unless plugged in/won't hold charge Model Number JPX-300AT/v6 Serial number V123456 Jpex Medical vital signs monitor Needs O2 sat cable replaced wire is broken, B/p pumps up but doesn’t take an accurate B/P Model Number JPX-300AT/v6 Serial number 23003137.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Danyelle Baxter
Owner
Sherry Reich
Created
Jan 5, 2026
Work Orders from this Case (2)
WO-01333112 Canceled
Repair
Created: Jan 7, 2026
WO-01333113 (current) Canceled
Repair
Created: Jan 7, 2026
On Track
Canceled • 221 days old
🚨
Primary Delay 48.0 days stuck in "On Hold"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
On Hold
48.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
03/18/2026 DNakoff - Quote expired, new WO to be created if site reaches out 01/07/2026 DNakoff - Client requested to be quoted before services.
⚠️ Problem Description
Jpex Medical vital signs monitor Needs O2 sat cable replaced wire is broken, B/p pumps up but doesn’t take an accurate B/P Model Number JPX-300AT/v6 Serial number 23003137. https://www.ebiotrack.com/workorder.php?wo=70716

Timeline

📞
Case Linked Jan 5, 12:51 PM
Case Number: 00556055
Subject: L2 review
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Jan 7, 10:59 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
⏸️
Status: On Hold by Dylan Nakoff Jan 8, 8:44 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 21h 42m
🚨 48.0 business days
🚫
Status: Canceled by Dylan Nakoff Mar 18, 10:41 AM
From: On Hold
To: Canceled
Duration in Previous: 69d 0h

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business hours

🔗 Related Artifacts

📞
Case 00556055
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
P3
Type
Repair
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 7, 10:59 AM
Invoice #
N/A

Details