Order was created as a Customer Fulfilled Order type with order status of Submitted to Customer, so it was filtered out of MM's reports. MM is not involved in warranty returns or direct fulfillment from OEM to customer. Forwarding for order submission
🔧Work Performed
1-8-26 CAbles Upon inspection, when depressing down botton, unit goes down then slowly stops, over and over. All other buttons and functions are working. I switched remotes from another room to verify and same problem continued. I took down lift from rail and open case up exposing circuit board and pnuematic swiches. I checked the up and down switches and heard the clicking sound indicating they are opening. I then switched air line from up to the down switch and tested the function and it did the same failure. Verified down pnumatic switch is bad. The switch is is non replaceable individually as they are soldered into board. They will need complete control board.
3-30-26 CAbles Arrived today with new 6 function circuit board. Replaced circuit board and ran unit for proper function. All functions working properly. Keith came down, functioned unit and verified it is working
🔍Technician Findings
Found room where said motor is
⚠️Problem Description
Lift does not respond to controller. Battery states it's at 100% on display.
Room 1E145
SN 0006461
📋
Inbound from +12542179576
Completed Mar 20, 2026
Jagruti patel 254-217-9576 jagruti.patel@va.gov
📋
Inbound from +12542179576
Completed Mar 19, 2026
transferred to installation support part delivered
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 7, 2026
To: keith.pearce1@va.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01333864Location: Temple VAAddress: 1901 Veterans Memorial Dr. Temple, TX 76504Device: Problem Description: Lift does not respond to controller. Battery states it's at 100% on display.
Roo
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 28, 2026
To: keith.pearce1@va.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01333864Location: Temple VAAddress: 1901 Veterans Memorial Dr. Temple, TX 76504Device: Problem Description: Lift does not respond to controller. Battery states it's at 100% on display.
Roo
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 21, 2026
To: keith.pearce1@va.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01333864Location: Temple VAAddress: 1901 Veterans Memorial Dr. Temple, TX 76504Device: Problem Description: Lift does not respond to controller. Battery states it's at 100% on display.
Roo
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 14, 2026
To: keith.pearce1@va.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01333864Location: Temple VAAddress: 1901 Veterans Memorial Dr. Temple, TX 76504Device: Problem Description: Lift does not respond to controller. Battery states it's at 100% on display.
Roo
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 7, 2026
To: keith.pearce1@va.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01333864Location: Temple VAAddress: 1901 Veterans Memorial Dr. Temple, TX 76504Device: Problem Description: Lift does not respond to controller. Battery states it's at 100% on display.
Roo
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 31, 2026
To: keith.pearce1@va.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01333864Location: Temple VAAddress: 1901 Veterans Memorial Dr. Temple, TX 76504Device: Problem Description: Lift does not respond to controller. Battery states it's at 100% on display.
Roo
Jan 7, 2026 11:11am
@Christopher Ables
PDF
R110123197
Jan 7, 2026
PDF
R110123197 complete
Mar 30, 2026
Case #00555910 – URGENT FW: Service Order R110123197 Temple VA. Waiting for Account mgr to provide SMC.
Status: Closed | Priority: Critical
Lift does not respond to controller. Battery states it's at 100% on display.
Room 1E145
SN 0006461
💬Case Comment
Internal Jan 7, 2026 10:27am
Case 00556512 has been merged with Case 00555910.
💬Case Comment
Internal Jan 7, 2026 8:53am
Responded to email.
Timeline
📞
Case Linked Jan 5, 9:53 AM
Case Number:00555910
Subject:URGENT FW: Service Order R110123197 Temple VA. Waiting for Account mgr to provide SMC.
Status:Closed
⏳3.0 business days
📋
▶
2
Work Order Created Jan 7, 11:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Technician Assigned Jan 7, 3:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Christopher Ables
From:Ready for Scheduling
To:Assigned
Duration in Previous:4h 7m
🔧
Status: Tech On Site by Christopher AblesJan 8, 11:57 AM
From:Assigned
To:Tech On Site
Duration in Previous:20h 38m
🚗
Status: Tech Off Site by Christopher AblesJan 8, 4:20 PM