Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334440 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 New York Presbyterian Hospital- 165th St — 627 W 165th St, New York NY, 10032

Jan 7, 2026 → Jan 9, 2026

✅ Completed
PC Per client agreement
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 10)
✓ SLA Met (20d early)
Dispatch 0.1d
Coordinators 2.7d
Billing 1.3d
✓ SLA Met
Dispatch
0.1 days
Coordinators
2.7 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jan 7, 2026 Due: Jan 30, 2026 Completed: Jan 10, 2026 (20 days early)
📅
2.8 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00556772
URGENT Philips WO Request
Closed
Customer requesting PM
Priority
High
Origin
Email
Reason
New Case
Contact
Victor Ibeka
Owner
Shelby Robinson
Created
Jan 7, 2026
Work Orders from this Case (2)
WO-01334435 Invoiced
Preventive Maintenance • Shady Messak
Created: Jan 7, 2026 • Closed: Jan 7, 2026
WO-01334440 (current) Invoiced
Preventive Maintenance • Shady Messak
Created: Jan 7, 2026 • Closed: Jan 9, 2026
Completed with minor delays
Invoiced • 127 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
2.7d / 2.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
1.4d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Customer requesting PM
🔍 Technician Findings
PM
⚠️ Problem Description
Customer requesting PM
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📞
Case Linked Jan 7, 12:08 PM
Case Number: 00556772
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 7, 12:44 PM
Work Order: WO-01334440
Type: Preventive Maintenance
Priority: PC
👷
▶
3 Technician Assigned Jan 7, 1:30 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 45m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-07T13:00:00.000+0000
⏱️
3x Labor Added Jan 7, 11:09 PM
Type: Labor, Travel
Status: Open
Qty: 2.5, 1.5, 78
⏳ 2.1 business days
✔️
Status: Completed by Shady Messak Jan 9, 7:38 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 6h, 0m
⏳ 3.5 business days
⏱️
▶
2 Labor Added Jan 14, 3:20 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 19h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 1h
💰
Status: Invoiced by Josh Longway Jan 16, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 33m

Bottlenecks

Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.5 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00556772
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Shady Messak
Scheduled
Jan 7, 8:00 AM
Created
Jan 7, 12:44 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03057213 Labor Open 2.5 $150.00 Jan 7, 11:09 PM
WL-03057214 Labor Open 1.5 $155.00 Jan 7, 11:09 PM
WL-03057215 Travel Open 78 $0.00 Jan 7, 11:09 PM
WL-03064998 Labor Open 0.016666666666667 $38.00 Jan 14, 3:20 PM

Details