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WO-01334568 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD-FIELD) • Repair/PM • PSM

📍 BWXT Nuclear Operations Group Inc — 1400 Old Hwy 69 S, MOUNT VERNON IN, 47620

Jan 8, 2026 → Feb 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (1 biz days late)
Active: 17 biz days
Paused: 8 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 8 → Jan 9, 2026
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Jan 9 → Jan 23, 2026
9 business days (counted)
Running total: 9 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Awaiting Parts
Jan 23 → Feb 3, 2026
7 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 9 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 13, 2026
8 business days (counted)
Running total: 17 of ? biz days used
Created: Jan 8, 2026 Completed: Feb 13, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0
Jan 8 → Jan 9 Awaiting Parts ⏸ Paused 1 —
Jan 9 → Jan 9 Ready for Scheduling ▶ Running 0 0
Jan 9 → Jan 9 Assigned ▶ Running 0 0
Jan 9 → Jan 23 Scheduled ▶ Running 9 9
Jan 23 → Feb 3 Awaiting Parts ⏸ Paused 7 —
Feb 3 → Feb 3 Ready for Scheduling ▶ Running 0 9
Feb 3 → Feb 3 Reschedule ▶ Running 0 9
Feb 3 → Feb 13 Scheduled ▶ Running 8 17
Dispatch 0.0d
Material Management 10.0d
Coordinators 18.6d
Billing 8.4d
✗ SLA Missed
Dispatch
0.0 days
Material Management
10.0 days
Over SLA
Coordinators
18.6 days
Over SLA
Billing
8.4 days
Over SLA
Created: Jan 8, 2026 Due: Feb 12, 2026 Completed: Feb 13, 2026 (on time)
📅
25.3 days Total Age
⏱️
9.3d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
23.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
30 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits (1 reschedule)
4 on-site visits — why were multiple trips needed?
Visit 1 Jan 21, 2026
Visit 2 Jan 22, 2026
Visit 3 Feb 11, 2026
Visit 4 Feb 12, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00556893
6008352250
Closed
Parts Prediction 11/19/2025 14:37:01 WF-BATCH Agent: PIERCEB Timestamp: 2025-11-19 13:36:46 670029096 VSFLDHIS VSFLDCL VSFLDOV 695409005 ____________________ Note 11/19/2025 14:37:01 WF-BATCH Agent: PIERCEB Timestamp: 2025-11-19 13:36:46 Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004236. Salesperson - Matsua Garcia-Mendez; matsua.garcia-mendez@agilent.com; Mobile: 408-553-7642. Requested PM
Priority
Standard
Origin
Email
Reason
New Case
Contact
Adam Kirkham
Owner
Leona Coonrod
Created
Jan 7, 2026
Work Orders from this Case (1)
WO-01334568 (current) Invoiced
Repair/PM • Dustin Antolin
Created: Jan 8, 2026 • Closed: Feb 12, 2026
Completed with significant delays
Invoiced • 217 days old
🚨
Primary Delay 9.3 days stuck in "Scheduled"
⏱️
Total Delay 23.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
10.0d / 3.0d SLA
Ready for Scheduling
1.1d / 1.0d SLA
Scheduled
17.5d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Billing Review
0.1d / 2.0d SLA
Ready to Bill
2.3d / 1.0d SLA
Invoice Pending
6.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/12/2026 DAntolin: Spec tube tracking # 2630662 01528665


2/3/26 RBerry- Updated due date based on parts. Removed delay code.


2/3/2026 CRamen Adam returned call and confirmed schedule for Thursday 2/12/2026 with tech arrival between 8-10am. 

2/3/2026 CRamen Left a vm for a returned call to schedule for Thursday 2/12/2026 with tech arrival between 8-10am. Logged email. Placeholder set


2/3/26 lcoonrod

The items have been delivered. I apologize for the delay on confirming the receipt of these items.

Thank you,

Adam Kirkham


1/26/26 lcoonrod Sent email to confirm the additional parts have been received.

EXR2040301 VS SERIES EXCHANGE SPECTUBE ASSEMBLY

G8610-67210 HLD Ion Source PCB - Tested

shipped on

way bill 888168127947 SCHEDULED DELIVERY DATE Monday Before 5:00 PM


1/23 DAntolin - Traveling overnight.

1/22 DAntolin - Awaiting parts, Spec tube and hot ion source board.


1/9/2026 CRamen spoke to Adam and scheduled for Thursday 1/22/2026 with tech arrival between 8-10am. Per DAntolin request too Fly Wednesday 1/21 do job Thursday 5hrs and fly home Thursday night.


1/6/26 lcoonrod

Both packages arrived yesterday and all items are accounted for.

Adam Kirkham


1/8/26 lcoonrod email sent to confirm Delivery of parts.

Parts have shipped

670029096 CLEANING KIT FOR VACUUM + SPEC TUBE

VSFLDHIS HOT ION SOURCE KIT

VSFLDCL VS SERIES CALIBRATED LEAK REPLACEMENT

VSFLDOV VS SERIES, VALVE BLOCK O-RING KIT

695409005 OIL MECH.VACUUM PUMP 1 LITER CONTAINER


way bill 887720124830 SCHEDULED DELIVERY DATE Thursday Before 10:30 AM

way bill 887721299892 DELIVERY DATE Thursday Estimated between 8:50 AM - 12:50 PM

🔧 Work Performed
2/12: Spec tube replaced. Hot ion source board replaced. Powered on unit and entered into fine test mode. Calibration successful on filaments 1 and 2. Unit was returned to regular service. 1/22: Powered on unit and entered into fine test mode. Calibration passed, but leak rate fluctuating rapidly. Powered down unit to continue PM. Valve block gaskets replaced, calibrated leak replaced, hot ion source assembly and filaments replaced, roughing pump oil replaced. Powered unit on and entered into fine test mode. Calibration passed, but leak rate still rapidly fluctuating.
⚠️ Problem Description
Parts Prediction 11/19/2025 14:37:01 WF-BATCH Agent: PIERCEB Timestamp: 2025-11-19 13:36:46 670029096 VSFLDHIS VSFLDCL VSFLDOV 695409005 ____________________ Note 11/19/2025 14:37:01 WF-BATCH Agent: PIERCEB Timestamp: 2025-11-19 13:36:46 Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004236. Salesperson - Matsua Garcia-Mendez; matsua.garcia-mendez@agilent.com; Mobile: 408-553-7642. Requested PM
📄 Description
VS MR15 Mobile Leak Detector
📞 Call Description
VPD Field Repair Trade

Timeline

📞
Case Linked Jan 7, 3:23 PM
Case Number: 00556893
Subject: 6008352250
Status: Closed
📋
Work Order Created Jan 8, 8:45 AM
Work Order: WO-01334568
Type: Repair/PM
Priority: PSM
📦
Status: Awaiting Parts by Leona Coonrod Jan 8, 8:50 AM
From: Entered
To: Awaiting Parts
Duration in Previous: 5m
📅
Status: Ready for Scheduling by Leona Coonrod Jan 9, 8:44 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 23h 54m
👷
▶
3 Technician Assigned Jan 9, 3:06 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 6h 21m, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-01-22T13:00:00.000+0000
⏳ 3.0 business days
💵
3x Expenses Added Jan 13, 2:55 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 7.2 business days
⏱️
13x Labor Added Jan 23, 1:21 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 10.5, 4, 12.25, 400, 20
📦
▶
2 Parts Requested Jan 23, 1:30 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dustin Antolin
From: Scheduled
To: Awaiting Parts
Duration in Previous: 13d 10h
⚠️ 8.0 business days
📅
Status: Ready for Scheduling by Leona Coonrod Feb 3, 9:07 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 11d 7h
🔄
▶
2 Status: Reschedule Feb 3, 11:43 AM
Status: Reschedule → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-12T13:00:00.000+0000
⚠️ 8.0 business days
⏱️
13x Labor Added Feb 12, 9:06 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 9.5, 0.5, 2, 1, 400, 20
⏱️
▶
2 Labor Added Feb 12, 9:17 PM
Labor Added → Status: Completed
✔️
Status: Completed by Dustin Antolin
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 9h, 0m
💵
Status: Billing Review by Hannah Shaw Feb 13, 10:38 AM
From: Closed
To: Billing Review
Duration in Previous: 13h 18m
📄
Status: Ready to Bill by MICHAEL MCNAMARA Feb 13, 11:18 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 39m
⏳ 2.0 business days
📨
Status: Invoice Pending by Hannah Shaw Feb 17, 9:39 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4d 10h
⚠️ 6.3 business days
💰
▶
2 Status: Invoiced Feb 25, 11:08 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254236

Bottlenecks

Scheduled
Duration: 9.3 business days (threshold: 2.0 business days)
Exceeded by 7.3 business days
Awaiting Parts
Duration: 8.0 business days (threshold: 3.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 8.2 business days (threshold: 2.0 business days)
Exceeded by 6.2 business days
Ready to Bill
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Invoice Pending
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00556893
Closed
📦
Parts Order 00088926
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Repair/PM
Branch
ERLA - PROD
Technician
Dustin Antolin
Scheduled
Feb 12, 8:00 AM
Created
Jan 8, 8:45 AM
Invoice #
SM-254236

Work Details (30)

Name Type Status Qty Amount Date
WL-03063345 Expenses Open 1 $712.34 Jan 13, 2:55 PM
WL-03063346 Expenses Open 1 $210.36 Jan 13, 2:55 PM
WL-03063347 Expenses Open 1 $162.78 Jan 13, 2:55 PM
WL-03076260 Labor Open 10.5 $0.00 Jan 23, 1:21 AM
WL-03076261 Labor Open 0.5 $0.00 Jan 23, 1:21 AM
WL-03076262 Labor Open 4 $541.00 Jan 23, 1:21 AM
WL-03076263 Labor Open 12.25 $0.00 Jan 23, 1:21 AM
WL-03076264 Expenses Open 1 $32.40 Jan 23, 1:21 AM
WL-03076265 Expenses Open 1 $16.77 Jan 23, 1:21 AM
WL-03076266 Expenses Open 1 $25.00 Jan 23, 1:21 AM
WL-03076267 Expenses Open 1 $50.00 Jan 23, 1:21 AM
WL-03076268 Expenses Open 1 $28.00 Jan 23, 1:21 AM
WL-03076269 Travel Open 400 $800.00 Jan 23, 1:21 AM
WL-03076270 Travel Open 20 $150.00 Jan 23, 1:21 AM
WL-03076271 Travel Open 400 $0.00 Jan 23, 1:21 AM
WL-03076272 Expenses Open 1 $31.17 Jan 23, 1:22 AM
WL-03104067 Labor Open 9.5 $0.00 Feb 12, 9:06 PM
WL-03104068 Labor Open 0.5 $0.00 Feb 12, 9:06 PM
WL-03104069 Labor Open 2 $180.00 Feb 12, 9:06 PM
WL-03104071 Expenses Open 1 $50.00 Feb 12, 9:06 PM
WL-03104072 Expenses Open 1 $25.00 Feb 12, 9:06 PM
WL-03104073 Expenses Open 1 $101.50 Feb 12, 9:06 PM
WL-03104074 Expenses Open 1 $182.45 Feb 12, 9:06 PM
WL-03104075 Expenses Open 1 $28.00 Feb 12, 9:06 PM
WL-03104076 Expenses Open 1 $700.57 Feb 12, 9:06 PM
WL-03104077 Expenses Open 1 $133.04 Feb 12, 9:06 PM
WL-03104078 Travel Open 400 $800.00 Feb 12, 9:06 PM
WL-03104079 Travel Open 400 $0.00 Feb 12, 9:06 PM
WL-03104080 Travel Open 20 $150.00 Feb 12, 9:06 PM
WL-03104087 Labor Open 12.25 $0.00 Feb 12, 9:17 PM

Details