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WO-01334570 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 WOMEN & INFANTS HOSPITAL — 101 DUDLEY ST, PROVIDENCE RI, 02905

Jan 8, 2026 → Apr 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (16 biz days early)
Active: 56 biz days
Paused: 3 biz days
🕐 Clock stopped: Tech Off Site (Apr 3, 2026)
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jan 12, 2026
2 business days (counted)
Running total: 2 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 12 → Jan 15, 2026
3 business days (not counted)
48d
▶ Clock Running
Status: Assigned
Jan 15 → Mar 26, 2026
48 business days (counted)
Running total: 50 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Mar 26 → Apr 3, 2026
6 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 3 → Apr 3, 2026
0 business days (counted)
Running total: 56 of ? biz days used
Created: Jan 8, 2026 Tech Off Site: Apr 3, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0
Jan 8 → Jan 12 Ready for Scheduling ▶ Running 2 2
Jan 12 → Jan 15 Ready for Release ⏸ Paused 3 —
Jan 15 → Mar 26 Assigned ▶ Running 48 50
Mar 26 → Apr 3 Scheduled ▶ Running 6 56
Apr 3 → Apr 3 Tech On Site ▶ Running 0 56
Dispatch 0.0d
Holding 3.8d (excluded)
Coordinators 58.5d
Field Work 0.0d
Billing 23.6d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
3.8 days
Coordinators
58.5 days
Over SLA
Field Work
0.0 days
Billing
23.6 days
Over SLA
Created: Jan 8, 2026 Due: Apr 27, 2026 Completed: Apr 3, 2026 (24 days early)
📅
60.0 days Total Age
⏱️
48.5d in Assigned Longest Stage
🔄
16 transitions Status Changes
⚠️
75.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00556891
GE FMI 32097 Women & Infants
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Pierre Johnson
Owner
Kimberly Hardison
Created
Jan 7, 2026
Work Orders from this Case (1)
WO-01334570 (current) Invoiced
FCO • Joseph Nuovo
Created: Jan 8, 2026 • Closed: Apr 3, 2026
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 48.5 days stuck in "Assigned"
⏱️
Total Delay 75.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Ready for Release
3.8d
Assigned
48.5d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.6d / 1.0d SLA
Ready to Bill
23.6d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
03/26/2026 mklose, FSE Joseph spoke with Andrew. Andrew is completiing inhouse. dispatch to Joseph to send LU Forms to be signed 03/23/2026 mklose sent email to Adnrew asking for Joseph to come complete a couple over next few weeks to finish remedidation. .. 02/16/2026 mklose Andrew adv high census, unable to complete at this time ?. 02/16/2026 mklose email POC offer Joseph Feb 23rd 01/15/2026 Mklose rcvd email from POC, confirm Joseph to start tuesday, thursday and Friday as needed to complete all devices. Assign to Joseph, dispatch on demand. 01/14/2026 MHamersley - called 401-430-3025, spoke to Pierre, offering Jan 20-23 for FSE to be onsite if confirmed; sent f/u emails ... 12/18/2025 MHamersley - called 401-430-3025, Pierre Johnson, no answer; sent emails: pierre.johnson@intelashealth.com & TWeissberg@CareNE.org
🔧 Work Performed
FMI 32097 Refused – Customer Refused FMI - Customer will be completing FMI as each device comes up for its PM.
🔍 Technician Findings
FMI 32097 Refused – Customer Refused FMI - Customer will be completing FMI as each device comes up for its PM.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Jan 7, 3:18 PM
Case Number: 00556891
Subject: GE FMI 32097 Women & Infants
Status: Closed
📋
▶
2 Work Order Created Jan 8, 8:50 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.0 business days
✅
Status: Ready for Release by Cristina Everetts Jan 12, 12:25 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 4d 3h
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 15, 3:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Megan Klose
From: Ready for Release
To: Assigned
Duration in Previous: 3d 2h
🚨 49.0 business days
🗓️
▶
2 Status: Scheduled Mar 26, 10:38 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-04-03T12:00:00.000+0000
⚠️ 7.0 business days
🔧
▶
4 Status: Tech On Site Apr 3, 2:47 PM
Status: Tech On Site → Labor Added → Status: Tech Off Site → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
🚗
Status: Tech Off Site by Joseph Nuovo
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 1m, 0m
🏁
Status: Closed by Joseph Nuovo
From: Completed
To: Closed
Duration in Previous: 0m
⏳ 3.0 business days
⏱️
Labor Added Apr 7, 1:36 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Apr 7, 1:44 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 22h
💵
▶
2 Status: Billing Review Apr 8, 1:15 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 9, 2:15 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 0h, 0m
💵
Status: Billing Review by Timothy Amburgey Apr 10, 1:55 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 23h 39m, 0m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Apr 15, 4:10 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
🚨 15.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19d 18h
🧾
▶
2 Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 48.5 business days (threshold: 4.0 business hours)
Exceeded by 48.0 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours
Ready to Bill
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Ready to Bill
Duration: 14.5 business days (threshold: 1.0 business days)
Exceeded by 13.5 business days

🔗 Related Artifacts

📞
Case 00556891
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Joseph Nuovo
Scheduled
Apr 3, 8:00 AM
Created
Jan 8, 8:50 AM
Invoice #
SM-260985

Work Details (2)

Name Type Status Qty Amount Date
WL-03172770 Labor Open 0.5 $100.00 Apr 3, 2:48 PM
WL-03176020 Labor Open 0.016666666666667 $38.00 Apr 7, 1:36 PM

Details