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WO-01334606 ↗ ServiceMax

Sono Bello • Inspection • PSM

📍 IN-Indianapolis — 8500 Keystone Crossing Blvd Suite 200, Indianapolis IN, 46240

Jan 8, 2026 → Feb 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (18 biz days late)
Active: 34 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
33d
▶ Clock Running
Status: Scheduled
Jan 8 → Feb 26, 2026
33 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 26 → Feb 27, 2026
1 business day (counted)
Running total: 34 of ? biz days used
Created: Jan 8, 2026 Completed: Feb 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0
Jan 8 → Jan 8 Ready for Scheduling ▶ Running 0 0
Jan 8 → Jan 8 Assigned ▶ Running 0 0
Jan 8 → Feb 26 Scheduled ▶ Running 33 33
Feb 26 → Feb 27 Tech On Site ▶ Running 1 34
Dispatch 0.0d
Coordinators 34.0d
Field Work 1.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
34.0 days
Over SLA
Field Work
1.3 days
Over SLA
Created: Jan 8, 2026 Due: Feb 26, 2026 Completed: Feb 27, 2026 (on time)
📅
34.3 days Total Age
⏱️
33.9d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
34.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00556998
eBiotrack - Automated New Inspection Created
Closed
Inspection: Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=32377 Request to schedule for 02/25 - 02/26
Priority
Standard
Origin
Email
Reason
New Case
Contact
Phil Ewing
Owner
Jessica Sells
Created
Jan 8, 2026
Work Orders from this Case (1)
WO-01334606 (current) Invoiced
Inspection • Vincent Nyathi
Created: Jan 8, 2026 • Closed: Feb 26, 2026
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 33.9 days stuck in "Scheduled"
⏱️
Total Delay 34.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
33.9d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/8/2026 CRamen spoke with Phil and scheduled for Thursday 2/26/2026 with tech arrival between 8-10am. Phil is the POC on the DOS 425-588-5720

🔧 Work Performed
Initial Inspection - Completed Annual Safety and Function testing on 36 equipment.
🔍 Technician Findings
Completed Annual Safety and Function testing on 36 equipment.
⚠️ Problem Description
Inspection: Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=32377 Request to schedule for 02/25 - 02/26

Timeline

📞
Case Linked Jan 8, 12:00 AM
Case Number: 00556998
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 8, 11:04 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Jan 8, 11:28 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19m
📅
▶
2 Dispatch Scheduled Jan 8, 11:34 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 5m
🚨 27.0 business days
📅
Dispatch Scheduled by Charles Ramen Feb 17, 11:30 AM
Scheduled For: 2026-02-26T13:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Vincent Nyathi Feb 26, 11:07 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 48d 23h
⏱️
▶
2 5x Labor Added Feb 26, 9:14 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 10h 7m, 0m
⏳ 3.3 business days
📄
▶
2 Status: Ready to Bill Mar 3, 12:45 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255469

Bottlenecks

Scheduled
Duration: 33.9 business days (threshold: 2.0 business days)
Exceeded by 31.9 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00556998
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Vincent Nyathi
Scheduled
Feb 26, 8:00 AM
Created
Jan 8, 11:04 AM
Invoice #
SM-255469

Work Details (5)

Name Type Status Qty Amount Date
WL-03122314 Labor Open 0.25 $0.00 Feb 26, 9:14 PM
WL-03122315 Labor Open 4.5 $3,912.97 Feb 26, 9:14 PM
WL-03122316 Labor Open 0.33333333333333 $0.00 Feb 26, 9:14 PM
WL-03122317 Travel Open 5.9 - Feb 26, 9:14 PM
WL-03122318 Travel Open 5.9 - Feb 26, 9:14 PM

Details