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← WO Overview

WO-01334615 ↗ ServiceMax

Wellpath LLC • Repair • P3

📍 Barrow Co Detention Center — 652 Barrow Park Dr., Winder GA, 30680

Jan 8, 2026 → Mar 13, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Jan 13, 2026
✗ SLA Missed (33 biz days late)
Active: 36 biz days
Paused: 8 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Mar 13, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jan 9, 2026
1 business day (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Assigned
Jan 9 → Jan 12, 2026
1 business day (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Scheduled
Jan 12 → Jan 14, 2026
2 business days (counted)
Running total: 4 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 4 of 3 biz days used
▶ Clock Running
Status: Incomplete
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 4 of 3 biz days used
29d
▶ Clock Running
Status: Completed
Jan 14 → Feb 26, 2026
29 business days (counted)
Running total: 33 of 3 biz days used
▶ Clock Running
Status: L2 Screening
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 33 of 3 biz days used
⏸8d
⏸ Clock Paused
Status: Awaiting Parts
Feb 26 → Mar 10, 2026
8 business days (not counted)
▶ Clock Running
Status: Reschedule
Mar 10 → Mar 10, 2026
0 business days (counted)
Running total: 33 of 3 biz days used
▶ Clock Running
Status: Scheduled
Mar 10 → Mar 13, 2026
3 business days (counted)
Running total: 36 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Mar 13 → Mar 13, 2026
0 business days (counted)
Running total: 36 of 3 biz days used
Created: Jan 8, 2026 Completed: Mar 13, 2026
Business Days Used 36 / 3
0 3d budget +33d over
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0 / 3
Jan 8 → Jan 9 Ready for Scheduling ▶ Running 1 1 / 3
Jan 9 → Jan 12 Assigned ▶ Running 1 2 / 3
Jan 12 → Jan 14 Scheduled ▶ Running 2 4 / 3
Jan 14 → Jan 14 Tech On Site ▶ Running 0 4 / 3
Jan 14 → Jan 14 Incomplete ▶ Running 0 4 / 3
Jan 14 → Feb 26 Completed ▶ Running 29 33 / 3
Feb 26 → Feb 26 L2 Screening ▶ Running 0 33 / 3
Feb 26 → Mar 10 Awaiting Parts ⏸ Paused 8 —
Mar 10 → Mar 10 Reschedule ▶ Running 0 33 / 3
Mar 10 → Mar 13 Scheduled ▶ Running 3 36 / 3
Mar 13 → Mar 13 Tech On Site ▶ Running 0 36 / 3
Dispatch 0.1d
Material Management 8.7d
Coordinators 9.5d
Field Work 0.1d
Incomplete 30.0d (excluded)
Billing 8.8d
✗ SLA Missed
Dispatch
0.1 days
Material Management
8.7 days
Over SLA
Coordinators
9.5 days
Over SLA
Field Work
0.1 days
Incomplete (excluded from total)
30.0 days
Billing
8.8 days
Over SLA
Created: Jan 8, 2026 Due: Mar 13, 2026 Completed: Mar 13, 2026 (on time)
📅
44.9 days Total Age
⏱️
30.0d in Incomplete Longest Stage
🔄
15 transitions Status Changes
⚠️
19.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Dylan Ingraham — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 13, 2026
Visit 2 Mar 13, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00556912
Follow up to WO-01328568
Closed
Q-00031908 Follow up to WO-01328568 Welch Allyn - CP150 Asset ID#: 13246701 S/N: (21)100001480425 Margot Decayatano called and said she does not want to send unit into depot - needs field tech 770-307-3080, extension 3112 Originally quoted on WO-01328568
Priority
High
Origin
Created From WO
Reason
New Case
Contact
Margot Decayatano
Owner
Sherry Reich
Created
Jan 7, 2026
Work Orders from this Case (1)
WO-01334615 (current) Invoiced
Repair • Dylan Ingraham
Created: Jan 8, 2026 • Closed: Mar 13, 2026
Completed with significant delays
Invoiced • 217 days old
🚨
Primary Delay 30.0 days stuck in "Incomplete"
⏱️
Total Delay 19.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Scheduled
6.1d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Incomplete
30.0d
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
8.7d / 3.0d SLA
Reschedule
0.2d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
3.2d / 1.0d SLA
Ready to Bill
8.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/30/26 DPatton - Submitted invoice through Wellpath portal

3/10/26 RBerry- Updated due date based on parts. Removed delay code.


3/10/26 AJinerson - Called Margot to schedule now that parts came in. Spoke with Vena who confirmed they received parts / clips today, 3/10 and replaced those themselves, but still want a tech on-site. Confirmed scheduling tech visit for Friday, 3/13 with eta between 10am-12pm. 

POC on-site: Margot 

Arrival instructions: Please ask for Margot upon arrival. 


3/10/26 AJinerson - WO just went into "reschedule" status on 3/10 due to parts order. However, parts showing delivered on-site 3/9 but we didn't know since it was in awaiting parts.





3/5 APerry customer is requesting the technician come back onsite once the parts are delivered.

2/26 KHardison - Added Q-00032327 for parts order.

1/14 KWeiss, Created case and sent to sales for quoting.

1/12/26 AJinerson - 

Confirmed with Margot Decaytano to schedule tech visit tomorrow, 1/13 with eta between 1pm-3pm. 

POC onsite: Margot Decaytano

Special requirements: None, just need tech name and they are ok to come onsite.  


01/09/2026 LHill-Called 7703073080 ext 3112 for Margot Decayatano to schedule tech visit. She picked up but I couldn't hear anyone. Unable to leave a message. Will try again later.

🔧 Work Performed
3/13 DI: ARRIVED TO SITE AND CHECKED IN WITH CUSTOMER. VERIFIED THAT CUSTOMER HAD REPLACED THE EKG CLIPS ON THEIR OWN PRIOR TO MY ARRIVAL. RAN FOUR TEST EKG READINGS (2 ON SIM-SLIM AND 2 ON SAFE-T-SIM). ALL TESTS READ PROPERLY AND ACCURATELY WITHOUT ANY ARTIFACT ON THE LEADS DURING THE RECORDING. NOTED AGAIN THAT THE SPARE ELECTRODES WERE LEFT OUT IN THE RIPPED OPEN PACKAGING. ADVISED CUSTOMER THAT THIS CAN LEAD TO THE GEL ON THE ELECTRODES DRYING OUT WHICH CAN CAUSE CONNECTIVITY ISSUES WHEN PERFORMING AN EKG ON A PATIENT (POOR CONTACT / LEAD OFF MESSAGES ON SCREEN). ADVISED THE CUSTOMER THAT THEY SHOULD STORE THESE IN AN AIR TIGHT ZIPLOC BAG TO HELP PREVENT THE GEL FROM DRYING. ADVISED CUSTOMER THAT EKG DEVICE IS FUNCTIONING AS DESIGNED AND RETURNED UNIT TO SERVICE 1/13 DI: ARRIVED TO SITE AND CHECKED IN WITH CUSTOMER - EVALUATED UNIT, RAN A TOTAL OF SIX TESTS (SIM SLIM + SAFE T SIM). THREE TESTS WITH THE LEAD CLIPS ON AND THREE TESTS WITH THE LEAD CLIPS OFF (LEADS PLUGGED STRAIGHT INTO THE SIMULATORS). FOUND ARTIFACT ONLY ON THE THREE TESTS WITH THE CLIPS ON, DETERMINED ISSUE TO BE POOR / LOOSE CONNECTION BETWEEN THE LEAD CLIPS AND THE ELECTRODES THAT ARE CAUSING THE ARTIFACT. AS FOR THE 'LEADS OFF' MESSAGE, I NOTICED THAT THE SPARE ELECTRODES WERE JUST LYING OUT ON THE CART AND EXPOSED TO THE AIR. MOST LIKELY CAUSE OF THIS MESSAGE IS POOR CONTACT WITH THE SKIN DUE TO THE GEL ON THE BACKS OF THE ELECTRODES DRYING OUT. ADVISED CUSTOMER TO STORE ANY SPARE ELECTRODES IN A SEALED ZIPLOC BAG TO PREVENT THEM FROM DRYING OUT. WILL NEED TO ORDER A NEW SET OF EKG CLIPS FOR THE CUSTOMER TO SWAP OUT
🔍 Technician Findings
1/13 DI: WELCH ALLYN CP150 WITH ARTIFACT ON LEADS + OCCASIONAL LEAD OFF MESSAGE
⚠️ Problem Description
Q-00032327, Parts order. Q-00031908 Follow up to WO-01328568 Welch Allyn - CP150 Asset ID#: 13246701 S/N: (21)100001480425 Margot Decayatano called and said she does not want to send unit into depot - needs field tech 770-307-3080, extension 3112 Originally quoted on WO-01328568 https://www.ebiotrack.com/workorder.php?wo=70747

Timeline

📞
Case Linked Jan 7, 3:52 PM
Case Number: 00556912
Subject: Follow up to WO-01328568
Status: Closed
📋
▶
2 Work Order Created Jan 8, 11:27 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 9, 4:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 5h
⏳ 1.9 business days
🗓️
▶
2 Status: Scheduled Jan 12, 9:28 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-01-13T18:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Dylan Ingraham Jan 13, 8:55 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 11h
⏱️
5x Labor Added Jan 13, 9:14 PM
Type: Labor, Travel
Status: Open
Qty: 1, 1.5, 2.5, 38, 79
⚠️
Status: Incomplete by Dylan Ingraham Jan 13, 9:20 PM
From: Completed, Tech On Site
To: Incomplete, Completed
Duration in Previous: 25m, 0m
🚨 30.3 business days
🔍
Status: L2 Screening by Kimberly Hardison Feb 26, 12:06 PM
From: Incomplete
To: L2 Screening
Duration in Previous: 43d 14h
📦
▶
2 Parts Requested Feb 26, 1:02 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 56m
⚠️ 9.0 business days
🔩
▶
2 2x Parts Added Mar 10, 11:35 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 11d 21h
📅
▶
2 Dispatch Scheduled Mar 10, 12:56 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Reschedule
To: Scheduled
Duration in Previous: 1h 21m
⏳ 4.0 business days
🔧
Status: Tech On Site by Dylan Ingraham Mar 13, 6:09 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 5h
⏱️
▶
3 6x Labor Added Mar 13, 6:18 PM
6x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Dylan Ingraham
From: Tech On Site
To: Completed
Duration in Previous: 9m
🏁
Status: Closed by Dylan Ingraham
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.7 business days
📄
Status: Ready to Bill by Diane Patton Mar 18, 1:32 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 19h
⚠️ 9.0 business days
📨
▶
3 Status: Invoice Pending Mar 30, 1:23 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-257782

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business hours
Scheduled
Duration: 2.2 business days (threshold: 2.0 business days)
Exceeded by 1.9 business hours
Awaiting Parts
Duration: 8.7 business days (threshold: 3.0 business days)
Exceeded by 5.7 business days
Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Ready to Bill
Duration: 8.8 business days (threshold: 1.0 business days)
Exceeded by 7.8 business days

🔗 Related Artifacts

📞
Case 00556912
Closed
📦
Parts Order 00091144
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Repair
Branch
Edge
Technician
Dylan Ingraham
Scheduled
Mar 13, 10:00 AM
Created
Jan 8, 11:27 AM
Invoice #
SM-257782

Work Details (13)

Name Type Status Qty Amount Date
WL-03064087 Labor Open 1 $149.00 Jan 13, 9:14 PM
WL-03064088 Labor Open 1.5 $223.50 Jan 13, 9:14 PM
WL-03064089 Labor Open 2.5 $0.00 Jan 13, 9:14 PM
WL-03064090 Travel Open 38 $0.00 Jan 13, 9:14 PM
WL-03064091 Travel Open 79 $0.00 Jan 13, 9:14 PM
WL-03137198 Parts Open 1 $84.08 Mar 10, 11:35 AM
WL-03137199 Expenses Open 1 $25.11 Mar 10, 11:35 AM
WL-03144060 Labor Open 2 $298.00 Mar 13, 6:18 PM
WL-03144061 Labor Open 1.5 $223.50 Mar 13, 6:18 PM
WL-03144062 Labor Open 4 $0.00 Mar 13, 6:18 PM
WL-03144063 Travel Open 80 $0.00 Mar 13, 6:18 PM
WL-03144064 Travel Open 80 $0.00 Mar 13, 6:18 PM
WL-03144065 Expenses Open 1 $0.00 Mar 13, 6:18 PM

Details