3/17/26- L2 Review - Error message when trying to generate invoice. Please update "Serviced On & Closed On" Dates. (see error message below. Thank you!
3/12/26 DPatton - Error message below when trying to invoice. (Needs Serviced On & Closed on dates)
🔧Work Performed
parts ordered and shipped to site
🔍Technician Findings
parts ordered and shipped to site
⚠️Problem Description
Need 1 charger for Model: Hemocue - Hb 801
Model Type: Analyzer, Hemoglobin
Asset ID: 12941313
Serial #: 2319020075 https://www.ebiotrack.com/workorder.php?wo=70749
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 19, 2026
To: elizabeth.jonestrejo@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01334630Location: Oak Street Health - JeffersonvilleAddress: 1437 E 10th St Jeffersonville, IN 47130Device: Problem Description: Need 1 charger for Model: Hemocue - Hb
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 12, 2026
To: elizabeth.jonestrejo@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01334630Location: Oak Street Health - JeffersonvilleAddress: 1437 E 10th St Jeffersonville, IN 47130Device: Problem Description: Need 1 charger for Model: Hemocue - Hb
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 5, 2026
To: elizabeth.jonestrejo@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01334630Location: Oak Street Health - JeffersonvilleAddress: 1437 E 10th St Jeffersonville, IN 47130Device: Problem Description: Need 1 charger for Model: Hemocue - Hb
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 29, 2026
To: elizabeth.jonestrejo@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01334630Location: Oak Street Health - JeffersonvilleAddress: 1437 E 10th St Jeffersonville, IN 47130Device: Problem Description: Need 1 charger for Model: Hemocue - Hb
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 22, 2026
To: elizabeth.jonestrejo@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01334630Location: Oak Street Health - JeffersonvilleAddress: 1437 E 10th St Jeffersonville, IN 47130Device: Problem Description: Need 1 charger for Model: Hemocue - Hb
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 15, 2026
To: elizabeth.jonestrejo@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01334630Location: Oak Street Health - JeffersonvilleAddress: 1437 E 10th St Jeffersonville, IN 47130Device: Problem Description: Need 1 charger for Model: Hemocue - Hb
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 8, 2026
To: elizabeth.jonestrejo@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01334630Location: Oak Street Health - JeffersonvilleAddress: 1437 E 10th St Jeffersonville, IN 47130Device: Problem Description: Need 1 charger for Model: Hemocue - Hb
Timeline
📞
Case Linked Jan 8, 11:45 AM
Case Number:00557144
Subject:Needs quote
Status:Closed
📋
▶
3
Work Order Created Jan 8, 11:58 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00087877
Status:Closed
📦
Status: Awaiting Parts by Derek Reynolds
From:Entered
To:Awaiting Parts
Duration in Previous:1m
🚨30.0 business days
⏱️
Labor Added Feb 20, 10:25 AM
Type:Labor
Status:Open
Qty:0.38333333333333
🚨10.0 business days
🔩
▶
2
2x Parts Added Mar 5, 1:43 PM
2x Parts Added → Status: L2 Review
👀
Status: L2 Review by John Rolston
From:Awaiting Parts
To:L2 Review
Duration in Previous:56d 1h
⏳4.0 business days
👷
▶
2
Technician Assigned Mar 10, 10:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Gavin Poole
From:L2 Review, Assigned
To:Assigned, Closed
Duration in Previous:4d 19h, 0m
⏳3.0 business days
👀
Status: L2 Review by Diane PattonMar 12, 12:06 PM
From:Closed
To:L2 Review
Duration in Previous:2d 1h
🏁
Status: Closed by Gavin PooleMar 12, 1:21 PM
From:L2 Review
To:Closed
Duration in Previous:1h 14m
👀
Status: L2 Review by Diane PattonMar 12, 5:02 PM
From:Closed
To:L2 Review
Duration in Previous:3h 41m
⏳3.9 business days
🏁
Status: Closed by Gavin PooleMar 17, 8:19 AM
From:L2 Review
To:Closed
Duration in Previous:4d 15h
👀
Status: L2 Review by Diane PattonMar 17, 9:45 AM
From:Closed
To:L2 Review
Duration in Previous:1h 26m
✔️
Status: Completed by Gavin PooleMar 17, 1:18 PM
From:L2 Review, Completed
To:Completed, Closed
Duration in Previous:3h 33m, 0m
📄
Status: Ready to Bill by Diane PattonMar 17, 1:56 PM
From:Closed
To:Ready to Bill
Duration in Previous:36m
🚨12.0 business days
📨
Status: Invoice Pending by Diane PattonApr 1, 5:30 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:15d 3h
🧾
▶
2
Invoice Created Apr 1, 6:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:39m
Bottlenecks
Awaiting Parts
Duration: 38.9 business days (threshold: 3.0 business days)
Exceeded by 35.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 11.8 business days (threshold: 1.0 business days)