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← WO Overview

WO-01334684 ↗ ServiceMax

MIDMARK • Repair • P4

📍 St Thomas Medical Group — 4230 Harding Pike, Ste 400, Nashville TN, 37205

Jan 8, 2026 → Jan 19, 2026

✅ Completed
P4 4 business days from creation
Target: Jan 14, 2026
🕐 Clock stopped: Completed (Jan 20)
⏸ 4d excluded (parts wait + holding)
✗ SLA Missed (1d late)
Dispatch 0.0d
Material Management 3.4d
Coordinators 5.8d
Field Work 1.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
3.4 days
Coordinators
5.8 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
0.0 days
Created: Jan 8, 2026 Due: Jan 21, 2026 Completed: Jan 20, 2026 (1 days early)
📅
8.0 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
13 transitions Status Changes
⚠️
6.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00557104
Midmark Service Request Dispatch Authorization - WO-00145630
Closed
Zone 1 NWD-step is broken. needs step slide assembly ADDITIONAL NOTES 9th floor. Please contact mobile number. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! Ship Exchanged Open 747975 002-10191-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sandy Bosmans
Owner
Sherry Reich
Created
Jan 8, 2026
Work Orders from this Case (1)
WO-01334684 (current) Invoiced
Repair • James Duff
Created: Jan 8, 2026 • Closed: Jan 19, 2026
Completed with minor delays
Invoiced • 126 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 6.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Awaiting Parts - Customer
3.4d
Assigned
2.3d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
Invoiced
0.0d
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/15 MOwens Called and spoke to Sandy Bosmans. I told her the parts from Midmark are being delivered today by UPS. She will watch for them and have the ready for when the tech arrives onsite for the repair visit. Scheduled the repair visit for next Mon. 1/19 with arrival between 10-11am.


01/13/2026 EMartin

Order No: 747975


Customer PO No: SR1518070


Customer: St Thomas Medical Group

Service Request NO: 1518070


Ship To Name: St Thomas Medical Group

Ship To Address: 4230 Harding Pike Ste 400   

Ship To City/State: Nashville, TN 37205-4900


Waybill (Tracking #): 1ZE444250371296654


Carrier: UPS-Parcel-Ground

 

The following items have shipped from Midmark Corporation on: 13-JAN-2026

  


LINE NO: 1.1 QTY: 1 ITEM: 002-10191-00 SERIAL #: DESCRIPTION: KIT, STEP SLIDE ASSEMBLY - MIST

1/8/26 SReich - Spoke to Sandy, gave her the WO # and told her someone would be reaching out to schedule around the arrival of parts.  

🔧 Work Performed
01/19/2026 - JWD Located Midmark exam chair and confirmed issue. Received parts from POC and replaced the step side assembly kit. Had issue removing old assembly kit due to one of the brackets was jammed and bent into the side of the chair. Upon completion notified POC and did a demonstration that the step is repaired and working properly.
🔍 Technician Findings
01/19/2026 - JWD Locate Midmark exam chair and confirm issue. Get the parts from the POC to do repair. Notify POC of findings.
⚠️ Problem Description
Zone 1 NWD-step is broken. needs step slide assembly ADDITIONAL NOTES 9th floor. Please contact mobile number. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! Ship Exchanged Open 747975 002-10191-00 1.00000
📄 Description
Midmark 200 (Series) Tables and Chairs (203, 204, 222, 223, 224, 225, 230, 244)

Timeline

📞
Case Linked Jan 8, 10:58 AM
Case Number: 00557104
Subject: Midmark Service Request Dispatch Authorization - WO-00145630
Status: Closed
📋
▶
2 Work Order Created Jan 8, 1:43 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Jan 8, 3:36 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 1h 49m, 0m
⏳ 4.0 business days
📅
Status: Ready for Scheduling by Erin Martin Jan 13, 2:21 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 4d 22h
👷
▶
2 Technician Assigned Jan 13, 4:42 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 20m
⏳ 2.9 business days
🗓️
▶
2 Status: Scheduled Jan 15, 9:40 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-19T15:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by James Duff Jan 19, 11:33 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 1h
⏱️
Labor Added Jan 19, 12:10 PM
Type: Labor
Status: Open
Qty: 1
⏱️
Labor Added Jan 19, 2:01 PM
Type: Labor
Status: Open
Qty: 2.5
🚗
2x Travel Added Jan 19, 3:52 PM
Type: Travel
Status: Open
Qty: 30, 20
⏱️
Labor Added Jan 19, 9:44 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by James Duff Jan 19, 9:53 PM
From: Tech On Site
To: Completed
Duration in Previous: 10h 20m
🏁
Status: Closed by James Duff Jan 19, 10:07 PM
From: Completed
To: Closed
Duration in Previous: 14m
⏳ 4.2 business days
📄
▶
2 Status: Ready to Bill Jan 23, 11:13 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
📄
▶
3 Status: Ready to Bill Jan 23, 11:21 AM
Status: Ready to Bill → Status: Billing Review → Status: Invoiced
💵
Status: Billing Review by Nancy Suarez
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill, Invoice Pending
Duration in Previous: 1m, 0m
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.0 business days
🧾
Invoice Created Jan 24, 11:42 PM
Invoice Number: SM-252080

Bottlenecks

Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00557104
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
James Duff
Scheduled
Jan 19, 10:00 AM
Created
Jan 8, 1:43 PM
Invoice #
SM-252080

Work Details (5)

Name Type Status Qty Amount Date
WL-03070320 Labor Open 1 $0.00 Jan 19, 12:10 PM
WL-03070510 Labor Open 2.5 $275.00 Jan 19, 2:01 PM
WL-03070700 Travel Open 30 $110.00 Jan 19, 3:52 PM
WL-03070701 Travel Open 20 $0.00 Jan 19, 3:52 PM
WL-03071215 Labor Open 0.5 $0.00 Jan 19, 9:44 PM

Details