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WO-01334696 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Hillsborough Imaging Associates — 105 Raider Blvd, Hillsborough NJ, 08844

Jan 8, 2026 → Mar 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (37 biz days early)
Active: 41 biz days
🕐 Clock stopped: Completed (Mar 10, 2026)
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 8 → Jan 8, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
41d
▶ Clock Running
Status: Scheduled
Jan 8 → Mar 10, 2026
41 business days (counted)
Running total: 41 of ? biz days used
Created: Jan 8, 2026 Completed: Mar 10, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0
Jan 8 → Jan 8 Ready for Release ⏸ Paused 0 —
Jan 8 → Jan 8 Ready for Scheduling ▶ Running 0 0
Jan 8 → Jan 8 Assigned ▶ Running 0 0
Jan 8 → Mar 10 Scheduled ▶ Running 41 41
Dispatch 0.0d
Coordinators 41.1d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
41.1 days
Over SLA
Billing
1.5 days
Over SLA
Created: Jan 8, 2026 Due: Apr 30, 2026 Completed: Mar 10, 2026 (51 days early)
📅
41.1 days Total Age
⏱️
41.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
41.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00557252
URGENT Philips WO Request
Closed
PM - Contract - Customer Value PM - PMPLAN1041474 - CON1179817
Priority
High
Origin
Email
Reason
New Case
Contact
Brenda Oller
Owner
Erin Martin
Created
Jan 8, 2026
Work Orders from this Case (1)
WO-01334696 (current) Invoiced
Preventive Maintenance • Jason Yenser
Created: Jan 8, 2026 • Closed: Mar 9, 2026
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 41.0 days stuck in "Scheduled"
⏱️
Total Delay 41.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
41.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/02/2026 SRobinson- Sent reminder email.

01/08/2025 Cever received email form Branda confirming FSe onsite for March 9th at 9:30 a.m.

01/08/2025 Cever received email from Brenda Oller <brenda.oller@hillsboroughradiology.com> asking for Date options replied offering dates for service.

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
PM - Contract - Customer Value PM - PMPLAN1041474 - CON1179817
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📞
Case Linked Jan 8, 2:03 PM
Case Number: 00557252
Subject: URGENT Philips WO Request
Status: Closed
📋
▶
2 Work Order Created Jan 8, 2:14 PM
Work Order Created → Status: Ready for Release
✅
Status: Ready for Release by Cristina Everetts
From: Entered, Ready for Release
To: Ready for Release, Ready for Scheduling
Duration in Previous: 3m, 0m
👷
▶
3 Technician Assigned Jan 8, 2:51 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 33m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-03-09T13:30:00.000+0000
🚨 41.0 business days
⏱️
5x Labor Added Mar 9, 4:50 PM
Type: Labor, Travel
Status: Open
Qty: 2, 1.5, 69, 70
✔️
Status: Completed by Jason Yenser Mar 9, 11:52 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 60d 8h, 0m
⏳ 3.0 business days
⏱️
Labor Added Mar 12, 12:22 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 12, 12:28 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 12h
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 4:00 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 31m
💰
Status: Invoiced by Josh Longway Mar 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 0m

Bottlenecks

Scheduled
Duration: 41.0 business days (threshold: 2.0 business days)
Exceeded by 39.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

📞
Case 00557252
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Mar 9, 9:30 AM
Created
Jan 8, 2:14 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03136284 Labor Open 2 $0.00 Mar 9, 4:50 PM
WL-03136285 Labor Open 1.5 $275.00 Mar 9, 4:50 PM
WL-03136286 Labor Open 2 $0.00 Mar 9, 4:50 PM
WL-03136287 Travel Open 69 $0.00 Mar 9, 4:50 PM
WL-03136288 Travel Open 70 $0.00 Mar 9, 4:50 PM
WL-03141327 Labor Open 0.016666666666667 $38.00 Mar 12, 12:22 PM

Details