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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334699 ↗ ServiceMax

Modern Animal Hospital • Virtual Tech - Field Repair • P3

📍 MODERN ANIMAL MANHATTAN BEACH — 1108 N SEPULVEDA BLVD, MANHATTAN BEACH CA, 90266-5954

Jan 8, 2026 → Jan 23, 2026

✅ Completed
P3 3 business days from creation
Target: Jan 13, 2026
🕐 Clock stopped: Completed (Jan 14)
✗ SLA Missed
Dispatch 0.0d
Material Management 0.8d
Coordinators 4.2d
Billing 15.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.8 days
Coordinators
4.2 days
Over SLA
Billing
15.0 days
Over SLA
Created: Jan 8, 2026 Due: Jan 13, 2026 Completed: Jan 23, 2026 (9 days late)
📅
11.6 days Total Age
⏱️
8.1d in Ready to Bill Longest Stage
🔄
10 transitions Status Changes
⚠️
9.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00557016
<no subject>
Closed
Replace Ex Valve and Test: Reservoir bag not fully collapsing causing our patients to inspire CO2. Able to rule out scavenger issue. No change to reservoir bag issues when unit is connected to FAIR canister. Site: MODERN ANIMAL MANHATTAN BEACHCity: MANHATTAN BEACHCity: CAModel: Midmark - Matrx VIP 3000 Part needed 91303015
Priority
Standard
Origin
Email
Reason
New Case
Contact
Brooklyn Geddes
Owner
Virtual Tech
Created
Jan 8, 2026
Work Orders from this Case (1)
WO-01334699 (current) Invoiced
Virtual Tech - Field Repair • Rene Yescas
Created: Jan 8, 2026 • Closed: Jan 23, 2026
Completed with minor delays
Invoiced • 126 days old
🚨
Primary Delay 8.1 days stuck in "Ready to Bill"
⏱️
Total Delay 9.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
0.8d / 3.0d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
3.2d / 2.0d SLA
Closed
2.6d / 1.0d SLA
WO Correction Needed
6.8d
Ready to Bill
8.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1-9 Mburris called set appt with Brooklyn Geddes 1-13

🔧 Work Performed
performed pm maintenance kit installation,removed all old parts and installed new parts from the kit,service complete
🔍 Technician Findings
unit needs maintenance kit installed,found canister seals had been installed upside down,spoke with emsar tech support.
⚠️ Problem Description
Replace Ex Valve and Test: Reservoir bag not fully collapsing causing our patients to inspire CO2. Able to rule out scavenger issue. No change to reservoir bag issues when unit is connected to FAIR canister. Site: MODERN ANIMAL MANHATTAN BEACHCity: MANHATTAN BEACHCity: CAModel: Midmark - Matrx VIP 3000 Part needed 91303015 https://www.ebiotrack.com/workorder.php?wo=70755

Timeline

📞
Case Linked Jan 8, 8:08 AM
Case Number: 00557016
Subject: <no subject>
Status: Closed
📋
▶
3 Work Order Created Jan 8, 2:22 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00087892
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Amy Greene Jan 8, 8:30 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 6h 6m
🔩
2x Parts Added Jan 9, 9:15 AM
Type: Parts, Expenses
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Jan 9, 11:20 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14h 50m
🗓️
▶
2 Status: Scheduled Jan 9, 11:49 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-01-13T16:00:00.000+0000
⏳ 3.0 business days
⏱️
3x Labor Added Jan 13, 9:09 PM
Type: Labor, Travel
Status: Open
Qty: 2, 3, 40
✔️
Status: Completed by Rene Yescas Jan 13, 9:20 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 9h, 0m
⏳ 2.3 business days
✏️
Status: WO Correction Needed by Diane Patton Jan 15, 12:29 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 15h
⚠️ 7.0 business days
✔️
Status: Completed by Rene Yescas Jan 23, 12:43 PM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 8d 0h, 0m
📄
Status: Ready to Bill by Diane Patton Jan 23, 5:53 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5h 9m
⚠️ 8.8 business days
📨
▶
2 Status: Invoice Pending Feb 4, 4:10 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 3.0 business days
🧾
Invoice Created Feb 6, 10:11 PM
Invoice Number: SM-252986

Bottlenecks

Scheduled
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 8.1 business days (threshold: 1.0 business days)
Exceeded by 7.1 business days

🔗 Related Artifacts

📞
Case 00557016
Closed
📦
Parts Order 00087892
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
Edge
Technician
Rene Yescas
Scheduled
Jan 13, 11:00 AM
Created
Jan 8, 2:22 PM
Invoice #
SM-252986

Work Details (5)

Name Type Status Qty Amount Date
WL-03059238 Parts Open 1 $221.40 Jan 9, 9:15 AM
WL-03059239 Expenses Open 1 $57.52 Jan 9, 9:15 AM
WL-03064075 Labor Open 2 $0.00 Jan 13, 9:09 PM
WL-03064076 Labor Open 3 $357.00 Jan 13, 9:09 PM
WL-03064077 Travel Open 40 $110.00 Jan 13, 9:09 PM

Details