(860) 738-2707
Use this password to access the kiosk: FAQK43YA
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
This station has not contacted the server in over 24 hours. If it does not contact the server in 8 calendar days, it will be removed from the station locator.
4/10 KSmith -- Sending to WM. Luis is booked all next week covering for PBJ. Shawn approved
871-0001-02R OUT OF STOCK - BA 1/8/2026
1/8/2026jsells
spoke with Amyah, the higi is showing no signal, I asked the store to reboot, top monitor dark, no key
🔧Work Performed
Confirmed top monitor was black.
Replaced top monitor. Upon function testing the unit, I was unable to enter the password. Password was incorrect.
Correct password is.... Q6!@#zpm
and noticed that display settings were incorrect and that the load cell wire USB was disconnected. Other wires seemed to be disconnected also. Cabinet had a lot of built up dust.
Reconnect it all wires. Adjusted monitor settings. Adjusted touch screen settings. Verified scale operation and seat lock operation. Removed some dust buildup.
Unit passes functional testing and has been returned to service.
🔍Technician Findings
Confirmed top monitor was black.
Replaced top monitor. Upon function testing the unit, I was unable to enter the password. Password was incorrect.
Correct password is.... Q6!@#zpm
and noticed that display settings were incorrect and that the load cell wire USB was disconnected. Other wires seemed to be disconnected also. Cabinet had a lot of built up dust.
Reconnect it all wires. Adjusted monitor settings. Adjusted touch screen settings. Verified scale operation and seat lock operation. Removed some dust buildup.
Unit passes functional testing and has been returned to service.
⚠️Problem Description
Tech will be shipped replacement advertisement monitor.
Tech will replace and restore functionality.
Top monitor is not displaying.
Resolution settings
1440×900 / 60HZ top
800×600 / 60HZ bottom
Tech will be shipped Key to Kiosk
**Location does not have a key, order a key and leave in pharmacy when service is complete**
Special Instructions: Please restore network connectivity and confirm full functionality.
Use this password to access the kiosk: FAQK43YA
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
This station has not contacted the server in over 24 hours. If it does not contact the server in 8 calendar days, it will be removed from the station locator.
📄Description
Merge KMY Kiosk
📋
Outbound to +18607382707
Completed Jan 8, 2026
spoke with Amyah, the higi is showing no signal, I asked the store to reboot, top monitor dark, no key
Work Order: WO-01334702
Account: HIGI LLC
Customer Case Number: SD-332367
Location: Stop&Shop 625
Address: 200 New Hartford Road, Winsted, CT 06098
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120630950-664
Contact Name:
Contact Phone: (860) 738-2707
Contact Email:
Due Da
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Timeline
📞
Case Linked Jan 8, 12:13 PM
Case Number:00557171
Subject:Stop&Shop 625
Status:Closed
📋
Work Order Created Jan 8, 2:24 PM
Work Order:WO-01334702
Type:Repair
Priority:P4
🔍
Status: L2 Screening by Jessica SellsJan 8, 2:36 PM
From:Entered
To:L2 Screening
Duration in Previous:12m
📦
▶
2
Parts Requested Jan 8, 3:00 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Emmanuel Morales
From:L2 Screening
To:Awaiting Parts
Duration in Previous:23m
🚨65.0 business days
📅
Status: Ready for Scheduling by Robert CoxApr 10, 3:09 PM