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← WO Overview

WO-01337201 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 PALEY ORTHOPEDIC & SPINE INSTITUTE — 901 45TH ST, MANGONIA PARK FL, 33407

Jan 12, 2026 → Mar 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed (40 biz days late)
Active: 53 biz days
🕐 Clock stopped: Tech Off Site (Mar 30, 2026)
▶ Clock Running
Status: Created
Jan 12 → Jan 13, 2026
1 business day (counted)
Running total: 1 of ? biz days used
13d
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Feb 2, 2026
13 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 14 of ? biz days used
34d
▶ Clock Running
Status: Scheduled
Feb 2 → Mar 23, 2026
34 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Entered
Mar 23 → Mar 23, 2026
0 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 23 → Mar 27, 2026
4 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 27 → Mar 30, 2026
1 business day (counted)
Running total: 53 of ? biz days used
Created: Jan 12, 2026 Tech Off Site: Mar 30, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 12 → Jan 13 Created ▶ Running 1 1
Jan 13 → Feb 2 Ready for Scheduling ▶ Running 13 14
Feb 2 → Feb 2 Assigned ▶ Running 0 14
Feb 2 → Mar 23 Scheduled ▶ Running 34 48
Mar 23 → Mar 23 Entered ▶ Running 0 48
Mar 23 → Mar 27 Scheduled ▶ Running 4 52
Mar 27 → Mar 30 Tech On Site ▶ Running 1 53
Dispatch 2.0d
Coordinators 53.7d
Field Work 1.1d
Billing 0.7d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Coordinators
53.7 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
0.7 days
Created: Jan 12, 2026 Due: Jan 31, 2026 Completed: Mar 30, 2026 (57 days late)
📅
53.6 days Total Age
⏱️
35.0d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
53.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00557909
follow up to WO-01326099
Closed
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
High
Origin
Created From WO
Reason
New Case
Contact
Sam Mancino
Owner
Erin Martin
Created
Jan 12, 2026
Work Orders from this Case (1)
WO-01337201 (current) Invoiced
FCO • Konstantin Barskiy
Created: Jan 12, 2026 • Closed: Mar 30, 2026
Completed with significant delays
Invoiced • 216 days old
🚨
Primary Delay 35.0 days stuck in "Scheduled"
⏱️
Total Delay 53.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Scheduling
13.9d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
39.8d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/23/2026 SRobinson- Removing WO from kosta and dispatching to Luis for 03/27.

02/26/2026 ALuman - rescheduled for Kosta to complete 3/2

02/02/2026 ALuman - dispatch to Konstantin Barskiy to complete 2/6

01/26/2026 YEspino Called 561-844-5255 to speak to Sam Mancino @ Ext 293 to verify the device in question. Was unable to speak to anybody because the office is closed for the day.


01/12/2026 EMartin follow up to WO-01326099

-follow up notes -

"Software licence key is not valid. Need continuation work."

🔧 Work Performed
FMI 78101 Not Required – FMI was previously completed. GE service request #1-555020268387.
🔍 Technician Findings
FMI 78101 Not Required – FMI was previously completed. GE service request #1-555020268387.
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📞
▶
2 Case Linked Jan 12, 8:12 AM
Case Linked → Work Order Created
📋
Work Order Created
Work Order: WO-01337201
Type: FCO
Priority: PC
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Ashley Luman Jan 13, 11:26 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1d 3h
🚨 14.0 business days
👷
▶
4 Technician Assigned Feb 2, 8:59 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19d 21h
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-02-06T13:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Assigned
To: Scheduled
Duration in Previous: 2m
🚨 18.0 business days
📅
Dispatch Scheduled by Ashley Luman Feb 26, 4:38 PM
Scheduled For: 2026-03-02T13:00:00.000+0000
⚠️ 5.9 business days
📅
Dispatch Scheduled by Ashley Luman Mar 5, 9:32 AM
Scheduled For: 2026-03-09T12:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Ashley Luman Mar 12, 12:17 PM
Scheduled For: 2026-03-20T12:00:00.000+0000
⚠️ 8.0 business days
🆕
▶
3 Status: Entered Mar 23, 1:52 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Shelby Robinson
Technician: a0h5A00000GbhCMQAZ, Luis Iser
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-03-27T12:00:00.000+0000
⚠️ 5.0 business days
👷
Technician Assigned by Douglas Pearce Mar 27, 1:34 PM
Technician: Konstantin Barskiy
🔧
Status: Tech On Site by Konstantin Barsky Mar 27, 3:43 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 1h
⏳ 1.1 business days
🚗
Status: Tech Off Site by Konstantin Barsky Mar 30, 12:30 AM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2d 8h
⏱️
▶
2 3x Labor Added Mar 30, 12:39 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Konstantin Barsky
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 12m, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 2, 10:38 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 9h
📨
▶
3 Status: Invoice Pending Apr 2, 4:28 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-258221

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 13.9 business days (threshold: 1.0 business days)
Exceeded by 12.9 business days
Scheduled
Duration: 35.0 business days (threshold: 2.0 business days)
Exceeded by 33.0 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00557909
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
Mar 27, 8:00 AM
Created
Jan 12, 8:17 AM
Invoice #
SM-258221

Work Details (3)

Name Type Status Qty Amount Date
WL-03164707 Labor Open 2 $250.00 Mar 30, 12:39 AM
WL-03164708 Labor Open 0.25 $100.00 Mar 30, 12:39 AM
WL-03164709 Travel Open 150 $0.00 Mar 30, 12:40 AM

Details