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WO-01337208 ↗ ServiceMax

RIDGE VOLUNTEER RESCUE SQUAD - COMPANY 49 • Repair • P7

📍 Ridge Volunteer Rescue Squad -Company 49 — 16515 Three Notch Road, Ridge MD, 20680

Jan 12, 2026 → Feb 26, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Jan 22, 2026
✗ SLA Missed (2 biz days late)
Active: 9 biz days
Paused: 23 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
⏸23d
⏸ Clock Paused
Status: Awaiting Parts
Jan 12 → Feb 13, 2026
23 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 13 → Feb 17, 2026
1 business day (counted)
Running total: 1 of 7 biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 26, 2026
7 business days (counted)
Running total: 8 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Feb 26 → Feb 27, 2026
1 business day (counted)
Running total: 9 of 7 biz days used
Created: Jan 12, 2026 Completed: Feb 27, 2026
Business Days Used 9 / 7
0 7d budget +2d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 12 → Jan 12 Created ▶ Running 0 0 / 7
Jan 12 → Jan 12 L2 Screening ▶ Running 0 0 / 7
Jan 12 → Feb 13 Awaiting Parts ⏸ Paused 23 —
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0 / 7
Feb 13 → Feb 17 Assigned ▶ Running 1 1 / 7
Feb 17 → Feb 26 Scheduled ▶ Running 7 8 / 7
Feb 26 → Feb 27 Tech On Site ▶ Running 1 9 / 7
Dispatch 0.1d
Material Management 24.0d
Coordinators 9.8d
Field Work 1.2d
Billing 0.2d
✗ SLA Missed
Dispatch
0.1 days
Material Management
24.0 days
Over SLA
Coordinators
9.8 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
0.2 days
Created: Jan 12, 2026 Due: Feb 18, 2026 Completed: Feb 27, 2026 (8 days late)
📅
32.6 days Total Age
⏱️
24.0d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
30.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00557707
Follow up to WO-01313351
Closed
Q-00031944 Follow up to WO-01313351 Inspection #: 31028 Asset ID: 13283966 Serial #: 1912012400050 Model: Stryker Medical - 6390 Power-LOAD Notes: Out of tolerance. Follow-up required. Not charging cot Requires- 6390-101-023 x1 anchor assembly
Priority
High
Origin
Phone
Reason
New Case
Contact
Jeffrey Dunbar
Owner
Sherry Reich
Created
Jan 9, 2026
Work Orders from this Case (1)
WO-01337208 (current) Invoiced
Repair • Chris Galasso
Created: Jan 12, 2026 • Closed: Feb 26, 2026
Completed with significant delays
Invoiced • 216 days old
🚨
Primary Delay 24.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 30.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
24.0d / 3.0d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
3.6d / 1.0d SLA
WO Correction Needed
0.2d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/17 MOwens Called and spoke to Jeffrey Dunbar. He said that truck is out of service because it has no heat so the first open day will work for him. I confirmed scheduling the visit for 2/26 with arrival between 12-1pm.

2/17 MOwens

Your shipment

1Z01E3E70399293993

Estimated delivery

Today, February 17, between 12:00 P.M. - 4:00 P.M. 


02/13/2026 LHill-Called 240-538-5206 for Jeffrey Dunbar. Advised him once we receive the tracking info we will call back to schedule the tech visit.


2/13/26 RBerry- Updated due date based on parts. Chattered LHill to assign and contact customer today so parts go out.

🔧 Work Performed
REPLACED FOOT END INDUCTIVE COIL, DID NOT RESOLVE ISSUE; SWAPPED COTS TO ELIMINATE COT ISSUES; SWAPPED TROLLEY COMM BOARDS, DID NOT RESOLVE; BROKE DOWN ANOTHER POWERLOAD SYSTEM WITH A KNOWN GOOD FOOT END COIL, SWAPPED FOOT END COILS, KNOWN GOOD COIL ALSO FAILS IN SYSTEM WITH TROUBLE -- FOUND LOOSE POWER CONNECTION FURTHER UPSTREAM, AFTER RESEAT COIL OPERATES AS EXPECTED; PUT BOTH POWERLOADS BACK TOGETHER AND BOTH SYSTEMS TESTED GOOD; ORIGINAL FOOT END COIL DOES NOT WORK WHEN TESTED
🔍 Technician Findings
COT NOT CHARGING MOUNTED IN POWERLOAD SYSTEM
⚠️ Problem Description
Q-00031944 Follow up to WO-01313351 Inspection #: 31028 Asset ID: 13283966 Serial #: 1912012400050 Model: Stryker Medical - 6390 Power-LOAD Notes: Out of tolerance. Follow-up required. Not charging cot Requires- 6390-101-023 x1 anchor assembly https://www.ebiotrack.com/workorder.php?wo=70798
📄 Description
Stryker 6390 Power-LOAD Fastener System

Timeline

📞
Case Linked Jan 9, 3:33 PM
Case Number: 00557707
Subject: Follow up to WO-01313351
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Jan 12, 8:35 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Jan 12, 9:39 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1h 2m
🚨 24.0 business days
📅
Status: Ready for Scheduling by Brittany Davis Feb 13, 12:10 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 32d 2h
👷
▶
2 Technician Assigned Feb 13, 3:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 10m
💵
Expenses Added Feb 13, 3:26 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Feb 17, 11:22 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-26T17:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Chris Galasso Feb 26, 2:03 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 2h
⏱️
▶
2 6x Labor Added Feb 26, 11:50 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 47m, 0m
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Diane Patton Mar 3, 10:14 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 4d 10h
🏁
Status: Closed by Matthew Bateman Mar 3, 12:03 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 49m
📄
Status: Ready to Bill by Diane Patton Mar 3, 4:43 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4h 40m
🚨 88.9 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number: SM-255493

Bottlenecks

Awaiting Parts
Duration: 24.0 business days (threshold: 3.0 business days)
Exceeded by 21.0 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.7 business hours
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00557707
Closed
📦
Parts Order 00088069
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
N/A
Technician
Chris Galasso
Scheduled
Feb 26, 12:00 PM
Created
Jan 12, 8:35 AM
Invoice #
SM-255493

Work Details (7)

Name Type Status Qty Amount Date
WL-03105401 Expenses Open 1 $0.00 Feb 13, 3:26 PM
WL-03122517 Labor Open 4 $0.00 Feb 26, 11:50 PM
WL-03122518 Labor Open 5 $0.00 Feb 26, 11:50 PM
WL-03122519 Labor Open 4 $0.00 Feb 26, 11:50 PM
WL-03122520 Travel Open 197 $0.00 Feb 26, 11:50 PM
WL-03122521 Travel Open 197 $0.00 Feb 26, 11:50 PM
WL-03122522 Expenses Open 1 $0.00 Feb 26, 11:50 PM

Details