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WO-01337213 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 LVH-Pocono — 206 E Brown St, East Stroudsburg PA, 18301

Jan 12, 2026 → Jan 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (9 biz days early)
Active: 4 biz days
🕐 Clock stopped: Invoiced (Jan 16, 2026)
3d
▶ Clock Running
Status: Created
Jan 12 → Jan 15, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 3 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 4 of ? biz days used
Created: Jan 12, 2026 Invoiced: Jan 16, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 12 → Jan 15 Created ▶ Running 3 3
Jan 15 → Jan 15 Assigned ▶ Running 0 3
Jan 15 → Jan 16 Scheduled ▶ Running 1 4
Dispatch 21.0d
Coordinators 1.7d
Billing 13.9d
✓ SLA Met
Dispatch
21.0 days
Over SLA
Coordinators
1.7 days
Billing
13.9 days
Over SLA
Created: Jan 12, 2026 Due: Jan 31, 2026 Completed: Jan 16, 2026 (15 days early)
📅
5.0 days Total Age
⏱️
18.8d in L2 Review Longest Stage
🔄
8 transitions Status Changes
⚠️
38.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00557939
follow up to WO-01318705
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PANDA FREESTANDING WARMER / PFS25250121SA,PFS25250122SA PANDA IRES WARMER / PBW25258707SA ASSY-LAU, PANDA IN-BED SCALE, Finished g / P309357L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
High
Origin
Created From WO
Reason
New Case
Contact
Mark Bajadek
Owner
Erin Martin
Created
Jan 12, 2026
Work Orders from this Case (1)
WO-01337213 (current) Invoiced
Installation • Rodney Charles
Created: Jan 12, 2026 • Closed: Jan 16, 2026
Completed with significant delays
Invoiced • 215 days old
🚨
Primary Delay 18.8 days stuck in "L2 Review"
⏱️
Total Delay 38.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.7d / 2.0d SLA
Closed
9.4d / 1.0d SLA
L2 Screening
17.0d / 1.0d SLA
L2 Review
18.8d
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
2.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/15/2026 RFosbury Scale and accessories found. Rodney C onsite Jan 16th

01/12/2026 EMartin follow for WO-01318705

-follow up notes-

"Customer will reschedule when accessories are found."

🔧 Work Performed
MIC Installation
🔍 Technician Findings
none
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PANDA FREESTANDING WARMER / PFS25250121SA,PFS25250122SA PANDA IRES WARMER / PBW25258707SA ASSY-LAU, PANDA IN-BED SCALE, Finished g / P309357L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GEHC MIC Installation - PANDA

Timeline

📞
▶
2 Case Linked Jan 12, 9:06 AM
Case Linked → Work Order Created
📋
Work Order Created
Work Order: WO-01337213
Type: Installation
Priority: PC
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 15, 1:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rich Fosbury
From: Entered
To: Assigned
Duration in Previous: 3d 3h
📅
▶
2 Dispatch Scheduled Jan 15, 1:13 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Assigned
To: Scheduled
Duration in Previous: 7m
⏳ 2.0 business days
⏱️
▶
2 5x Labor Added Jan 16, 3:33 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Rodney Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 2h, 0m
🚨 10.0 business days
⏱️
▶
2 Labor Added Jan 30, 8:56 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 13d 17h
🚨 17.0 business days
👀
Status: L2 Review by Douglas Pearce Feb 24, 12:55 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 25d 3h
🚨 19.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 20, 11:08 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 23d 21h
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 12:52 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 1h
⏳ 3.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:28 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 4d 4h

Bottlenecks

Entered
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Closed
Duration: 9.4 business days (threshold: 1.0 business days)
Exceeded by 8.4 business days
L2 Screening
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Invoice Pending
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

📞
Case 00557939
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rodney Charles
Scheduled
Jan 16, 8:00 AM
Created
Jan 12, 9:09 AM
Invoice #
SM-258373

Work Details (6)

Name Type Status Qty Amount Date
WL-03068387 Labor Open 2 $0.00 Jan 16, 3:33 PM
WL-03068388 Labor Open 1.5 $200.00 Jan 16, 3:33 PM
WL-03068389 Labor Open 2 $250.00 Jan 16, 3:33 PM
WL-03068390 Travel Open 75 $0.00 Jan 16, 3:33 PM
WL-03068391 Travel Open 75 $0.00 Jan 16, 3:33 PM
WL-03084623 Labor Open 0.016666666666667 $38.00 Jan 30, 8:56 AM

Details