Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337227 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Piedmont Hospital-GA — 2334 Defoor Hills Rd NW, Atlanta GA, 30318

Jan 12, 2026 → Feb 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 26, 2026
✗ SLA Missed
Active: 1 biz days
Paused: 22 biz days
🕐 Clock stopped: Completed (Feb 15, 2026)
▶ Clock Running
Status: Created
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸22d
⏸ Clock Paused
Status: Ready for Release
Jan 12 → Feb 12, 2026
22 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 13 → Feb 15, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Jan 12, 2026 Completed: Feb 15, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 12 → Jan 12 Created ▶ Running 0 0
Jan 12 → Feb 12 Ready for Release ⏸ Paused 22 —
Feb 12 → Feb 13 Scheduled ▶ Running 1 1
Feb 13 → Feb 15 Tech On Site ▶ Running 0 1
Dispatch 0.6d
Holding 22.6d (excluded)
Coordinators 1.5d
Field Work 0.3d
Billing 1.3d
✗ SLA Missed
Dispatch
0.6 days
Over SLA
Holding (excluded from total)
22.6 days
Coordinators
1.5 days
Field Work
0.3 days
Billing
1.3 days
Over SLA
Created: Jan 12, 2026 Due: Jan 26, 2026 Completed: Feb 17, 2026 (21 days late)
📅
24.1 days Total Age
⏱️
22.6d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
1.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00557946
URGENT Philips WO Request
Closed
Active Exhalation Verification: S(+) P(+): Pilot: Reading 28.86 cmH2O 25.50 28.50 FAIL
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Jan 12, 2026
Work Orders from this Case (1)
WO-01337227 (current) Invoiced
Repair • Bruce Ballard
Created: Jan 12, 2026 • Closed: Feb 16, 2026
Completed with minor delays
Invoiced • 216 days old
🚨
Primary Delay 22.6 days stuck in "Ready for Release"
⏱️
Total Delay 1.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.6d / 0.5d SLA
Ready for Release
22.6d
Scheduled
1.5d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.5d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/13/2026 BBallard - Pending parts transfer. Parts currently in HOLD status


02/04/2026 Brod - WO is pending entitlement


02/02/2026 Brod - FSE BBallard is reaching out to customer to see if device has been repaired to return to site.


01/12/2026 Brod - FSE BBallard is reaching out to customer to see if device has been repaired to return to site.

🔧 Work Performed
Performed Corrective Maintenance on device. Dis-Assembled Device, Removed/Replaced hardware, assembled and tested.  All required PA results pass
🔍 Technician Findings
Performed Corrective Maintenance on device. Dis-Assembled Device, Removed/Replaced hardware, assembled and tested.  All required PA results pass
⚠️ Problem Description
Active Exhalation Verification: S(+) P(+): Pilot: Reading 28.86 cmH2O 25.50 28.50 FAIL
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Jan 12, 9:22 AM
Case Number: 00557946
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 12, 9:34 AM
Work Order: WO-01337227
Type: Repair
Priority: PC
✅
Status: Ready for Release by Brandi Rodriguez Jan 12, 2:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 4h 48m
🚨 23.0 business days
👷
▶
3 Technician Assigned Feb 12, 2:59 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-13T06:00:00.000+0000, 2026-02-13T00:00:00.000+0000, 2026-02-13T14:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 31d 0h
⏳ 2.0 business days
🔧
Status: Tech On Site by Bruce Ballard Feb 13, 5:18 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 2h
⏱️
3x Labor Added Feb 13, 5:37 PM
Type: Labor, Travel
Status: Open
Qty: 1, 3, 55
⏳ 0.8 business days
✔️
Status: Completed by Bruce Ballard Feb 14, 10:32 PM
From: Tech On Site
To: Completed
Duration in Previous: 1d 5h
⏳ 0.0 business days
🏁
Status: Closed by Bruce Ballard Feb 16, 7:52 PM
From: Completed
To: Closed
Duration in Previous: 1d 21h
⏳ 2.0 business days
⏱️
Labor Added Feb 18, 2:42 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 18, 2:52 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 18h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 1h
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Entered
Duration: 4.8 business hours (threshold: 4.0 business hours)
Exceeded by 0.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00557946
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Feb 13, 9:00 AM
Created
Jan 12, 9:34 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03105671 Labor Open 1 $155.00 Feb 13, 5:37 PM
WL-03105672 Labor Open 3 $285.00 Feb 13, 5:37 PM
WL-03105674 Travel Open 55 $0.00 Feb 13, 5:37 PM
WL-03110551 Labor Open 0.016666666666667 $38.00 Feb 18, 2:42 PM

Details