On-Site Non Emergency Transportation, LLC (needs quote)
Closed
Q-00031946
PM/repair
Ferno Power X1, cot, SN 20S020423
Will not stay in the up position, keeps leaking down
PMs on the following
Ferno Power X1 22S026243
Stryker Power cot, SN 171242195
115 MOwens Benjey replied back to the email and said that Thurs. 1/22 works the best for scheduling the visit. Eta between 9-10am.
1/14/26 AJinerson - Checking with FOM to see which FSE to cover this, since nearest tech not avail. until week of Feb. 2nd.
🔧Work Performed
ADJUSTED TENSION ON MANUAL RELEASE CABLE - REMOVED MANUAL RELEASE BRACKET - MANUALLY PUSHED IN MANUAL RELEASE LEVER TO VERIFY SEATED CORRECTLY - CALLED TECH SUPPORT TO VERIFY
🔍Technician Findings
FOUND UNIT NEEDING REPAIR - UNIT DRIFTING DOWN
⚠️Problem Description
Q-00031946
Ferno Power X1, cot, SN 20S020423
Will not stay in the up position, keeps leaking down https://www.ebiotrack.com/workorder.php?wo=70802
📄Description
Ferno Power X1 Power Cot
📧
Email:Re: EMSAR Request for service at On-Site Non Emergency Transportation, LLC
Completed Jan 15, 2026
From: onsitenemt@gmail.com
To: mowens@emsar.com
Cc: abby.jinerson@emsar.com
Yes, it will work for us.
On Thu, Jan 15, 2026 at 3:17 PM Melissa Owens <mowens@emsar.com <mailto:mowens@emsar.com> > wrote:
Benjey
We can get EMSAR tech Rozier Cole to your location next Thursday 1/22 with arrival between 9-11am. Peas confirm that this will still work to schedule for this date.
Thanks
Melissa Owens
EMSAR Service Coordinator
803-791-1259
From
📧
Email:RE: EMSAR Request for service at On-Site Non Emergency Transportation, LLC
Completed Jan 15, 2026
From: mowens@emsar.com
To: abby.jinerson@emsar.com, onsitenemt@gmail.com
Benjey
We can get EMSAR tech Rozier Cole to your location next Thursday 1/22 with arrival between 9-11am. Peas confirm that this will still work to schedule for this date.
Thanks
Melissa Owens
EMSAR Service Coordinator
803-791-1259
From: Abby Jinerson <abby.jinerson@emsar.com>
Sent: Thursday, January 15, 2026 3:07 PM
To: Melissa Owens <mowens@emsar.com>
Subject: FW: EMSAR Request f
📅
WO-01337246 - Repair - Power X1 - MONTICELLO - On-Site Non Emergency Transportation, LLC
Jan 22, 2026 9:00am – 3:00pm
Work Order: WO-01337246
Account: On-Site Non Emergency Transportation, LLC
Customer Case Number:
Location: On-Site Non Emergency Transportation, LLC
Address: 696 PINEY WOODS RD, MONTICELLO, FL 32344
Manufacturer: Ferno
Model #: Power X1
Serial #: 20S020423
Contact Name: Benjey Wiggins
Contact Phone
PNG
px1 6
Jan 23, 2026
PNG
px1 5
Jan 23, 2026
Timeline
📞
Case Linked Jan 8, 4:21 PM
Case Number:00557352
Subject:On-Site Non Emergency Transportation, LLC (needs quote)
Status:Closed
⏳3.0 business days
📋
▶
2
Work Order Created Jan 12, 9:53 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
⏳4.0 business days
👷
▶
2
Status: Assigned Jan 15, 3:28 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:Rozier Cole
🗓️
▶
2
Status: Scheduled Jan 15, 4:12 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-01-22T14:00:00.000+0000
⚠️6.0 business days
🔧
Status: Tech On Site by Rozier ColeJan 22, 7:42 PM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 3h
⏱️
▶
3
Labor Added Jan 22, 8:32 PM
Labor Added → 5x Labor Added → Status: Completed
⏱️
5x Labor Added
Type:Labor, Travel
Status:Open
Qty:0.5, 0.25, 1.75, 130, 20
✔️
Status: Completed by Rozier Cole
From:Tech On Site
To:Completed
Duration in Previous:53m
🏁
Status: Closed by Rozier ColeJan 22, 8:37 PM
From:Completed
To:Closed
Duration in Previous:1m
⏳3.4 business days
📄
▶
3
Status: Ready to Bill Jan 27, 9:18 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-252284
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
Bottlenecks
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)