Primary Delay39.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay46.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
39.1d / 1.0d SLA
Assigned
8.8d / 0.5d SLA
On Hold
7.7d
Scheduled
2.0d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/27 KKelch Trish called me back to schedule for 3/30 between 9 and 11 am. Customer confirmed.
3/26 KKelch called Trish to schedule for 3/27 between 9 and 11 am. Left info.
3/25 SBerry: POC updated
3/16 KKelch called Kelsey to schedule for 3/24 between 9 and 11 am. She let me know that she no longer works for ADCS. Placed on hold and sent chatter to ASM.
3/11 KKelch sent Kelsey an email for scheduling
3/9 KKelch called Kelsey to schedule for 3/10 between 11:30 and 1:30 pm. Left VM.
🔧Work Performed
03/30/26 BR: Inspection completed
🔍Technician Findings
03/30/26 BR: Arrived onsite for inspection.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
20 pcs
https://www.ebiotrack.com/inspection.php?iid=32408
📋
Inbound from +19703138914
Completed Mar 31, 2026
equipment not working after inspection customer wanting to speak with VT
📋
Inbound from +19703306075
Completed Mar 27, 2026
3/27 KKelch Trish called me back to schedule for 3/30 between 9 and 11 am. Customer confirmed.
📋
Outbound to +19703306075
Completed Mar 26, 2026
3/26 KKelch called Trish to schedule for 3/27 between 9 and 11 am. Left info.
📋
Outbound to +19704206085
Completed Mar 16, 2026
3/16 KKelch called Kelsey to schedule for 3/24 between 9 and 11 am. She let me know that she no longer works for ADCS. Placed on hold and sent chatter to ASM.
📧
Email: EMSAR Request for service at ADCS - 392 - Greeley
Completed Mar 11, 2026
To: kelsey.daniels@adcsclinics.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at ADCS - 392 - Greeley
Body:
Hi Kelsey Daniels,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at ADCS - 392 - Greeley. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 3/12 with an arrival window between 9 and 11 am. Please let us know i
📋
Outbound to +19704206085
Completed Mar 9, 2026
3/9 KKelch called Kelsey to schedule for 3/10 between 11:30 and 1:30 pm. Left VM.
Mar 16, 2026 2:14pm
@Scott Berry Just wanted to let you know that Kelsey Daniels let me know she no longer works for ADCS
Work Order: WO-01337267
Account: Advanced Dermatology and Cosmetic Surgery (ADCS)
Customer Case Number:
Location: ADCS - 392 - Greeley
Address: 7251 W 20th St, Bldg E, Greeley, CO 80634
Manufacturer:
Model #:
Serial #:
Contact Name: Trish Marvin
Contact Phone: 970-330-6075
Contact Email: trishma
Timeline
📞
Case Linked Jan 11, 6:00 AM
Case Number:00557851
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Jan 12, 11:03 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨39.0 business days
👷
▶
2
Technician Assigned Mar 9, 8:44 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:55d 20h
⚠️6.0 business days
🆕
Status: Entered by Kaitlyn KelchMar 16, 2:13 PM
From:Assigned, Entered
To:Entered, On Hold
Duration in Previous:7d 5h, 0m
⚠️8.0 business days
📅
Status: Ready for Scheduling by Scott BerryMar 25, 12:26 PM
From:On Hold
To:Ready for Scheduling
Duration in Previous:8d 22h
👷
▶
2
Technician Assigned Mar 25, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 5m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Mar 27, 11:22 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-03-30T13:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Brandon RodriguezMar 30, 10:59 AM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 23h
🚗
▶
2
Status: Tech Off Site Mar 30, 11:15 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Brandon Rodriguez
From:Tech Off Site
To:Completed
Duration in Previous:1m
⏱️
▶
3
3x Labor Added Mar 30, 11:26 PM
3x Labor Added → 2x Travel Added → Status: Closed
🚗
2x Travel Added
Type:Travel
Status:Open
Qty:25, 54
🏁
Status: Closed by Brandon Rodriguez
From:Completed
To:Closed
Duration in Previous:12m
🔩
▶
2
Parts Added Mar 31, 10:08 AM
Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:10h 38m, 0m
⏳4.3 business days
🧾
Invoice Created Apr 6, 2:44 AM
Invoice Number:SM-257863
Bottlenecks
Ready for Scheduling
Duration: 39.0 business days (threshold: 1.0 business days)
Exceeded by 38.0 business days
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)