4/2 ARios - upon check-in at the front desk I was advised that I was not cleared for entry into the jail as my clearance is still pending.
3-27 Mburris spoke with Sarah set appt for 4-10 POC said will need time for clearance and 4-2 will work great for site
🔧Work Performed
Performed Annual Equipment Electrical Safety Test And Calibration Service for 12 units.
🔍Technician Findings
4/02
Arrived on site to perform equipment electrical safety test and calibration service, however upon check-in at the front desk I was advised that I was not cleared for entry into the jail as my clearance is still pending. Prior to arrival I had received an email indicating my clearance application was completed, however on site staff confirmed it has not yet been approved.
4/10
Arrived on site to perform Annual Equipment Electrical Safety Test And Calibration Service.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
9 pcs
https://www.ebiotrack.com/inspection.php?iid=32406
📋
Outbound to +18314547894
Completed Mar 27, 2026
3-27 Mburris spoke with Sarah set appt for 4-2 POC said will need time for clearance and 4-2 will work great for site
📅
WO-01337269 - Inspection - DD: 3/31/2026 - - Santa Cruz - Naphcare Santa Cruz County Main Jail
Apr 10, 2026 2:00pm – 3:30pm
Work Order: WO-01337269
Account: NaphCare
Customer Case Number:
Location: Naphcare Santa Cruz County Main Jail
Address: 259 Water Street, Santa Cruz, CA 95060
Manufacturer:
Model #:
Serial #:
Contact Name: Sarah Hewett
Contact Phone: (831) 454 - 7894
Contact Email: sarah.hewett@naphcare.com
Due
Timeline
📞
Case Linked Jan 11, 6:00 AM
Case Number:00557849
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Jan 12, 11:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jan 12, 12:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 45m
🚨37.0 business days
⏸️
Status: On Hold by Mark JosephMar 5, 6:29 PM
From:Assigned, On Hold
To:On Hold, Reschedule
Duration in Previous:52d 5h, 0m
🚨16.7 business days
🗓️
▶
2
Status: Scheduled Mar 27, 2:13 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-04-02T18:00:00.000+0000
⚠️5.0 business days
🔧
Status: Tech On Site by Angel RiosApr 2, 3:02 PM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 0h
📅
▶
2
Dispatch Scheduled Apr 2, 3:34 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Tech On Site
To:Scheduled
Duration in Previous:31m
🚗
4x Travel Added Apr 2, 8:21 PM
Type:Travel, Labor
Status:Open
Qty:163, 3.5, 0.5
⏱️
Labor Added Apr 2, 8:30 PM
Type:Labor
Status:Open
Qty:4.75
⚠️6.4 business days
🔧
Status: Tech On Site by Angel RiosApr 10, 3:30 PM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 23h
⏱️
▶
2
2x Labor Added Apr 10, 4:41 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1.75
✔️
Status: Completed by Angel RiosApr 10, 4:53 PM
From:Tech On Site
To:Completed
Duration in Previous:1h 23m
🏁
Status: Closed by Angel RiosApr 10, 7:20 PM
From:Completed
To:Closed
Duration in Previous:2h 26m
⏳2.6 business days
📄
▶
2
Status: Ready to Bill Apr 14, 9:42 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-259139
Bottlenecks
Assigned
Duration: 36.8 business days (threshold: 4.0 business hours)
Exceeded by 36.3 business days
Reschedule
Duration: 16.1 business days (threshold: 2.0 business days)
Exceeded by 14.1 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)