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WO-01337272 ↗ ServiceMax

NaphCare • Inspection • PSM

📍 Naphcare Santa Cruz Rountree Jail — 90 Rountree Lane, Watsonville CA, 95067

Jan 12, 2026 → Apr 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (48 biz days late)
Active: 62 biz days
🕐 Clock stopped: Completed (Apr 10, 2026)
▶ Clock Running
Status: Created
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
36d
▶ Clock Running
Status: Assigned
Jan 12 → Mar 5, 2026
36 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: On Hold
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 36 of ? biz days used
16d
▶ Clock Running
Status: Reschedule
Mar 5 → Mar 27, 2026
16 business days (counted)
Running total: 52 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Mar 27 → Apr 10, 2026
10 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 10 → Apr 10, 2026
0 business days (counted)
Running total: 62 of ? biz days used
Created: Jan 12, 2026 Completed: Apr 10, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 12 → Jan 12 Created ▶ Running 0 0
Jan 12 → Jan 12 Ready for Scheduling ▶ Running 0 0
Jan 12 → Mar 5 Assigned ▶ Running 36 36
Mar 5 → Mar 5 On Hold ▶ Running 0 36
Mar 5 → Mar 27 Reschedule ▶ Running 16 52
Mar 27 → Apr 10 Scheduled ▶ Running 10 62
Apr 10 → Apr 10 Tech On Site ▶ Running 0 62
Dispatch 0.0d
Coordinators 63.8d
Field Work 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
63.8 days
Over SLA
Field Work
0.1 days
Created: Jan 12, 2026 Due: Mar 31, 2026 Completed: Apr 11, 2026 (10 days late)
📅
63.0 days Total Age
⏱️
36.8d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
60.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00557850
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 10 pcs https://www.ebiotrack.com/inspection.php?iid=32407
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sarah Hewett
Owner
Jessica Sells
Created
Jan 11, 2026
Work Orders from this Case (1)
WO-01337272 (current) Invoiced
Inspection • Angel Rios
Created: Jan 12, 2026 • Closed: Apr 10, 2026
Completed with significant delays
Invoiced • 216 days old
🚨
Primary Delay 36.8 days stuck in "Assigned"
⏱️
Total Delay 60.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
36.8d / 0.5d SLA
Reschedule
16.1d / 2.0d SLA
Scheduled
10.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3-27 Mburris spoke with Sarah set appt for 4-10 POC said will need time for clearance and 4-2 will work great for site 

🔧 Work Performed
Performed Annual Equipment Electrical Safety Test And Calibration Service for 16 units.
🔍 Technician Findings
Perform Annual Equipment Electrical Safety Test And Calibration Service.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 10 pcs https://www.ebiotrack.com/inspection.php?iid=32407

Timeline

📞
Case Linked Jan 11, 6:00 AM
Case Number: 00557850
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Jan 12, 11:10 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 12, 12:54 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 43m
🚨 37.0 business days
⏸️
Status: On Hold by Mark Joseph Mar 5, 6:29 PM
From: Assigned, On Hold
To: On Hold, Reschedule
Duration in Previous: 52d 5h, 0m
🚨 16.7 business days
🗓️
▶
2 Status: Scheduled Mar 27, 2:14 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-04-02T20:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Michael Burris Apr 2, 3:36 PM
Scheduled For: 2026-04-10T20:30:00.000+0000
⚠️ 7.0 business days
🚗
Travel Added Apr 10, 4:45 PM
Type: Travel
Status: Open
Qty: 15
🔧
Status: Tech On Site by Angel Rios Apr 10, 7:13 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 4h
⏱️
▶
2 3x Labor Added Apr 10, 7:19 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Angel Rios
From: Tech On Site
To: Completed
Duration in Previous: 6m
⏱️
Labor Added Apr 10, 11:07 PM
Type: Labor
Status: Open
Qty: 3.75
🏁
Status: Closed by Angel Rios Apr 10, 11:14 PM
From: Completed
To: Closed
Duration in Previous: 3h 54m
⏳ 2.1 business days
📄
▶
2 Status: Ready to Bill Apr 14, 9:43 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-259140

Bottlenecks

Assigned
Duration: 36.8 business days (threshold: 4.0 business hours)
Exceeded by 36.3 business days
Reschedule
Duration: 16.1 business days (threshold: 2.0 business days)
Exceeded by 14.1 business days
Scheduled
Duration: 10.7 business days (threshold: 2.0 business days)
Exceeded by 8.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00557850
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Angel Rios
Scheduled
Apr 10, 4:30 PM
Created
Jan 12, 11:10 AM
Invoice #
SM-259140

Work Details (5)

Name Type Status Qty Amount Date
WL-03182156 Travel Open 15 - Apr 10, 4:45 PM
WL-03182345 Labor Open 0.5 $0.00 Apr 10, 7:19 PM
WL-03182346 Labor Open 2 $1,910.00 Apr 10, 7:19 PM
WL-03182347 Travel Open 174 - Apr 10, 7:19 PM
WL-03182565 Labor Open 3.75 $0.00 Apr 10, 11:07 PM

Details