1/20 KSmith -- Scheduled for 3/11 with Felicia. 8-10am.
1/20 KSmith -- Followed up with Felicia to schedule for 3/11
1/15 KSmith -- Followed up with Felicia to schedule for 3/11
1/13 KSmith -- Sent email to schedule for 3/11
🔧Work Performed
SEMI-ANNUAL INSPECTION COMPLETED
🔍Technician Findings
SEMI-ANNUAL INSPECTION
⚠️Problem Description
Semi-Annual Equipment Calibration Service
99 pieces
https://www.ebiotrack.com/omnicor/inspection.php?iid=10482
📧
Email:RE: SYRACUSE HOME -- EMSAR Inspection -- WO-01337287
Completed Jan 20, 2026
From: fbriggs@mcharrielife.org
To: ksmith@emsar.com
Hi Kourtney,
Yes March 11th works well for us.
Thank you,
Felicia Briggs
Nursing Supply Assistant
7740 Meigs Road
Baldwinsville NY 13027
fbriggs@mcharrielife.org
P 315-638-2521 X 1910
Desk 315-303-1108
Fax 315-638-2552
In all your ways acknowledge Him
And He will direct your path.
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, January 20, 2026 8:45 AM
To:
📧
Email:RE: SYRACUSE HOME -- EMSAR Inspection -- WO-01337287
Completed Jan 13, 2026
From: fbriggs@mcharrielife.org
To: ksmith@emsar.com
Cc: jmullen@mcharrielife.org
Hi Kourtney,
What are you coming to fix?
Felicia Briggs
Nursing Supply Assistant
7740 Meigs Road
Baldwinsville NY 13027
fbriggs@mcharrielife.org
P 315-638-2521 X 1910
Desk 315-303-1108
Fax 315-638-2552
In all your ways acknowledge Him
And He will direct your path.
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, January 13, 2026 10
📧
Email: SYRACUSE HOME -- EMSAR Inspection -- WO-01337287
Completed Jan 13, 2026
To: fbriggs@mcharrielife.org
CC:
BCC:
Attachment: --none--
Subject: SYRACUSE HOME -- EMSAR Inspection -- WO-01337287
Body:
Hi Felicia,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at SYRACUSE HOME located at 7740 Meigs Road?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We received a request to insp
Work Order: WO-01337287
Account: SYRACUSE HOME
Customer Case Number:
Location: SYRACUSE HOME
Address: 7740 MEIGS ROAD, BALDWINSVILLE, NY 13027
Manufacturer:
Model #:
Serial #:
Contact Name: Felicia Briggs
Contact Phone: (315) 638-2521 ext 1910
Contact Email: fbriggs@mcharrielife.org
Due Date: 3/
Timeline
📞
Case Linked Jan 11, 7:39 AM
Case Number:00557853
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Jan 12, 11:24 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jan 13, 10:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:23h 15m
⚠️5.0 business days
🗓️
▶
2
Status: Scheduled Jan 20, 9:47 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-03-11T12:00:00.000+0000
🚨35.8 business days
🔧
▶
2
Status: Tech On Site Mar 11, 7:25 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type:Labor, Travel
Status:Open
Qty:0.75, 25
✔️
Status: Completed by Darek KirkpatrickMar 11, 1:30 PM
From:Tech On Site
To:Completed
Duration in Previous:6h 5m
⏱️
▶
2
3x Labor Added Mar 11, 2:13 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Darek Kirkpatrick
From:Completed
To:Closed
Duration in Previous:45m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonMar 13, 3:35 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:2d 1h, 0m
🧾
Invoice Created Mar 13, 3:40 PM
Invoice Number:SM-256542
Bottlenecks
Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 36.0 business days (threshold: 2.0 business days)
Exceeded by 34.0 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)