Work Order 360 View

Detailed work order timeline, KPIs, and analysis

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WO-01337290 ↗ ServiceMax

Oak Street Health • Virtual Tech • PC

📍 Oak Street Health - Speedway, IN — 5926 Crawfordsville Rd, unit B, Speedway IN, 46624

Jan 12, 2026 → Feb 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 6, 2026
✗ SLA Missed (5 biz days late)
Active: 23 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
23d
▶ Clock Running
Status: On Hold
Jan 12 → Feb 16, 2026
23 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 23 of ? biz days used
Created: Jan 12, 2026 Completed: Feb 16, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 12 → Jan 12 Created ▶ Running 0 0
Jan 12 → Feb 16 On Hold ▶ Running 23 23
Feb 16 → Feb 16 Assigned ▶ Running 0 23
Dispatch 0.0d
Holding 23.9d (excluded)
Billing 9.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
23.9 days
Billing
9.0 days
Over SLA
Created: Jan 12, 2026 Due: Feb 6, 2026 Completed: Feb 16, 2026 (9 days late)
📅
23.9 days Total Age
⏱️
23.9d in On Hold Longest Stage
🔄
6 transitions Status Changes
⚠️
8.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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🎫
Case #00558054
Oak Street Health - 48 Hour - 137242: New Work Order Assigned
Closed
Work Order #13724 A1c machine is giving us an error code 215 despite sample being fresh
Priority
Standard
Origin
Email
Reason
New Case
Contact
Richard Donato
Owner
Virtual Tech
Created
Jan 12, 2026
Work Orders from this Case (1)
WO-01337290 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Jan 12, 2026 • Closed: Feb 16, 2026
Completed with minor delays
Invoiced • 213 days old
🚨
Primary Delay 23.9 days stuck in "On Hold"
⏱️
Total Delay 8.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
23.9d
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
9.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
sent troubleshooting steps
🔍 Technician Findings
abbott will assist
⚠️ Problem Description
Work Order #13724 A1c machine is giving us an error code 215 despite sample being fresh https://www.ebiotrack.com/workorder.php?wo=70807

Timeline

📞
Case Linked Jan 12, 11:22 AM
Case Number: 00558054
Subject: Oak Street Health - 48 Hour - 137242: New Work Order Assigned
Status: Closed
📋
▶
2 Work Order Created Jan 12, 11:27 AM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Wendy Argueta
From: Entered
To: On Hold
Duration in Previous: 3m
🚨 24.0 business days
⏱️
▶
4 Labor Added Feb 16, 12:38 PM
Labor Added → Technician Assigned → Status: Assigned → Status: Closed
👷
Technician Assigned by Wendy Argueta
Technician: a0h8Y00000JjEstQAF, Virtual Tech
👷
Status: Assigned by Wendy Argueta
From: On Hold, Assigned
To: Assigned, Completed
Duration in Previous: 35d 1h, 0m
🏁
Status: Closed by Wendy Argueta
From: Completed
To: Closed
Duration in Previous: 0m
📄
Status: Ready to Bill by Diane Patton Feb 17, 11:06 AM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 26m
⚠️ 9.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 28, 1:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 11d 2h
🧾
▶
2 Invoice Created Feb 28, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m

Bottlenecks

Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days

🔗 Related Artifacts

📞
Case 00558054
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Jan 12, 11:27 AM
Invoice #
SM-255246

Work Details (1)

Name Type Status Qty Amount Date
WL-03107145 Labor Open 0.033333333333333 $30.64 Feb 16, 12:38 PM

Details