Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337291 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 VA Medical Center — 1601 SW Archer Rd, Gainesville FL, 32608

Jan 12, 2026 → Jan 16, 2026

✅ Completed
PC Per client agreement
Target: Jan 26, 2026
🕐 Clock stopped: Completed (Jan 17)
✓ SLA Met (9d early)
Dispatch 0.0d
Coordinators 4.9d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.9 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jan 12, 2026 Due: Jan 26, 2026 Completed: Jan 17, 2026 (9 days early)
📅
4.9 days Total Age
⏱️
4.9d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
6.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558023
URGENT Philips WO Request
Closed
Unit failed still failing after replacing 3 Way Solenoid Valve & Proportional Valve (AECM) , FCO86600081 unable to create subcase on Case # 0124915938 - please reference WO-13695670
Priority
High
Origin
Email
Reason
New Case
Contact
Crystal Renfro
Owner
Erin Martin
Created
Jan 12, 2026
Work Orders from this Case (1)
WO-01337291 (current) Invoiced
Repair • Fady Khouzam
Created: Jan 12, 2026 • Closed: Jan 16, 2026
Completed with minor delays
Invoiced • 122 days old
🚨
Primary Delay 4.9 days stuck in "Scheduled"
⏱️
Total Delay 6.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
4.9d / 2.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/12/2026 Cever dispatched to Fady K per Fady M

🔧 Work Performed
Troubleshot the device and found that the tubing from the proximal port to the pressure sensor on the system board was not securely attached, causing a leak and a failed pressure test. The tubing has now been firmly re-attached, then Performed a complete PVT as per the MFG's specifications. All tests and calibrations were found to be in spec or passed tests. Device placed back into full clinical service; ready for patient use.
🔍 Technician Findings
Repair.
⚠️ Problem Description
Unit failed still failing after replacing 3 Way Solenoid Valve & Proportional Valve (AECM) , FCO86600081 unable to create subcase on Case # 0124915938 - please reference WO-13695670
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Jan 12, 10:45 AM
Case Number: 00558023
Subject: URGENT Philips WO Request
Status: Closed
📋
▶
4 Work Order Created Jan 12, 11:31 AM
Work Order Created → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Fady Khouzam
👷
Status: Assigned by Cristina Everetts
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 2m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-14T13:00:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 2x Labor Added Jan 16, 9:01 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Fady Khouzam
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 9h, 0m
⏳ 4.4 business days
⏱️
Labor Added Jan 22, 9:37 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 22, 9:43 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 12h
📄
Status: Ready to Bill by Timothy Amburgey Jan 22, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 49m
💰
Status: Invoiced by Josh Longway Jan 23, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00558023
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Jan 14, 8:00 AM
Created
Jan 12, 11:31 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03068975 Labor Open 2 $155.00 Jan 16, 9:01 PM
WL-03068976 Labor Open 2 $190.00 Jan 16, 9:01 PM
WL-03074738 Labor Open 0.016666666666667 $38.00 Jan 22, 9:37 AM

Details