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WO-01337293 ↗ ServiceMax

Duke Life Point Central Carolina Medical Group • Inspection • PSM

📍 Central Carolina Women's Health Center — 1140 Carthage St. Ste A, Sanford NC, 27330

Jan 12, 2026 → Mar 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (35 biz days late)
Active: 49 biz days
🕐 Clock stopped: Completed (Mar 24, 2026)
▶ Clock Running
Status: Created
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
45d
▶ Clock Running
Status: Assigned
Jan 12 → Mar 18, 2026
45 business days (counted)
Running total: 45 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Mar 18 → Mar 24, 2026
4 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 24 → Mar 24, 2026
0 business days (counted)
Running total: 49 of ? biz days used
Created: Jan 12, 2026 Completed: Mar 24, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 12 → Jan 12 Created ▶ Running 0 0
Jan 12 → Jan 12 Ready for Scheduling ▶ Running 0 0
Jan 12 → Mar 18 Assigned ▶ Running 45 45
Mar 18 → Mar 24 Scheduled ▶ Running 4 49
Mar 24 → Mar 24 Tech On Site ▶ Running 0 49
Dispatch 0.0d
Coordinators 50.3d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
50.3 days
Over SLA
Field Work
0.0 days
Created: Jan 12, 2026 Due: Mar 31, 2026 Completed: Mar 24, 2026 (7 days early)
📅
49.9 days Total Age
⏱️
45.6d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
47.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00557792
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration # of Equipment: 80 https://www.ebiotrack.com/inspection.php?iid=32403
Priority
Standard
Origin
Email
Reason
New Case
Contact
Karen Godfrey
Owner
Erin Martin
Created
Jan 10, 2026
Work Orders from this Case (1)
WO-01337293 (current) Invoiced
Inspection • Eric Colon
Created: Jan 12, 2026 • Closed: Mar 24, 2026
Completed with significant delays
Invoiced • 216 days old
🚨
Primary Delay 45.6 days stuck in "Assigned"
⏱️
Total Delay 47.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
45.6d / 0.5d SLA
Scheduled
4.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/18 MOwens Karen called back and the service visit for this location is scheduled for 3/24 arrival between 10-11am

3/6 MOwens Called to speak to Karen Godfrey. But the office was closed. Will send an email.

🔧 Work Performed
3/24/26- EColon- Arrived onsite, checked in with POC. Completed inspection on 90 items, archived 17 items and failed 4 items. Inspection complete
🔍 Technician Findings
Annual Inspection
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration # of Equipment: 80 https://www.ebiotrack.com/inspection.php?iid=32403

Timeline

📞
Case Linked Jan 10, 12:00 AM
Case Number: 00557792
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Jan 12, 11:39 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 12, 2:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 44m
🚨 34.0 business days
👷
Technician Assigned by Melissa Owens Mar 2, 4:36 PM
Technician: Eric Colon
🚨 12.9 business days
🗓️
▶
3 Status: Scheduled Mar 18, 4:41 PM
Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-24T15:00:00.000+0000
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-24T14:30:00.000+0000
⏳ 4.9 business days
🚗
2x Travel Added Mar 24, 3:21 PM
Type: Travel
Status: Open
Qty: 162
🔧
Status: Tech On Site by Eric Colon Mar 24, 6:54 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 2h
⏱️
▶
3 3x Labor Added Mar 24, 7:04 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Eric Colon
From: Tech On Site
To: Completed
Duration in Previous: 11m
🏁
Status: Closed by Eric Colon
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Diane Patton Mar 25, 11:08 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 16h 1m, 0m
⏳ 4.0 business days
🧾
Invoice Created Mar 30, 11:14 AM
Invoice Number: SM-257424

Bottlenecks

Assigned
Duration: 45.6 business days (threshold: 4.0 business hours)
Exceeded by 45.1 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours

🔗 Related Artifacts

📞
Case 00557792
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Eric Colon
Scheduled
Mar 24, 10:30 AM
Created
Jan 12, 11:39 AM
Invoice #
SM-257424

Work Details (5)

Name Type Status Qty Amount Date
WL-03157129 Travel Open 162 - Mar 24, 3:21 PM
WL-03157130 Travel Open 162 - Mar 24, 3:21 PM
WL-03157599 Labor Open 3 $0.00 Mar 24, 7:04 PM
WL-03157600 Labor Open 5 $2,566.00 Mar 24, 7:04 PM
WL-03157601 Labor Open 3 $0.00 Mar 24, 7:04 PM

Details