Primary Delay23.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay44.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
23.9d / 1.0d SLA
Assigned
1.0d / 0.5d SLA
Scheduled
17.0d / 2.0d SLA
Awaiting Parts
10.2d / 3.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/16/2026 CRamen Per LYoder to assign to JKuehl to schedule with Ben for HCP Training and OJT
1/31/2026 CRamen schedule for Chicago Tech
🔧Work Performed
Installed new seals in the G4 cartridges and performed a successful functional and electrical safety test. Replaced the water filters and performed successful functional test on the Bravo units.
Replaced all filters in water filtration system.
🔍Technician Findings
Perform seal replacement on G4's and replace water filters on Bravo's
Install new filters on water filtration system.
Semi-annual inspection.
⚠️Problem Description
Semi-Annual Electrical Safety Test And Calibration Service
7 pieces
https://www.ebiotrack.com/inspection.php?iid=32409
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 26, 2026
To: lbillingsley@williamseye.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01337297Location: Williams Eye Institute - Crown PointAddress: 9797 Massachusetts Street Crown Point, IN 46307Device: Problem Description: Semi-Annual Electrical Safety Test And Ca
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 19, 2026
To: lbillingsley@williamseye.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01337297Location: Williams Eye Institute - Crown PointAddress: 9797 Massachusetts Street Crown Point, IN 46307Device: Problem Description: Semi-Annual Electrical Safety Test And Ca
📅
WO-01337297 - Inspection - DD: 03/31/2026 - Crown Point - Williams Eye Institute - Crown Point
Mar 24, 2026 9:00am – 5:00pm
Work Order: WO-01337297
Account: Williams Eye Institute
Customer Case Number:
Location: Williams Eye Institute - Crown Point
Address: 9797 Massachusetts Street, Crown Point, IN 46307
Manufacturer:
Model #:
Serial #:
Contact Name: Liz Billingsley
Contact Phone: 219.736.2200
Contact Email: lbillin
Timeline
📞
Case Linked Jan 12, 12:00 AM
Case Number:00557876
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 12, 11:51 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨24.0 business days
👷
▶
2
Technician Assigned Feb 16, 3:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:35d 3h
🗓️
▶
2
Status: Scheduled Feb 17, 6:38 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For:2026-03-10T13:00:00.000+0000
⏳3.0 business days
📦
▶
2
Parts Requested Feb 19, 10:23 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Jonathan Kuehl
From:Scheduled
To:Awaiting Parts
Duration in Previous:2d 3h
📦
Parts Requested Feb 19, 3:36 PM
Order:00090738
Status:Closed
📦
Parts Requested Feb 20, 9:27 AM
Order:00090784
Status:Closed
🔩
6x Parts Added Feb 20, 3:00 PM
Type:Parts, Expenses
Status:Open
Qty:1
⚠️9.0 business days
🔩
2x Parts Added Mar 4, 12:38 PM
Type:Parts, Expenses
Status:Open
Qty:4, 1
🗓️
Status: Scheduled by Jonathan KuehlMar 4, 8:53 PM
From:Awaiting Parts
To:Scheduled
Duration in Previous:13d 10h
⏳3.4 business days
📅
Dispatch Scheduled by Jonathan KuehlMar 9, 8:48 AM
Scheduled For:2026-03-25T13:00:00.000+0000
⏳2.0 business days
📅
Dispatch Scheduled by Jonathan KuehlMar 10, 9:24 AM
Scheduled For:2026-03-24T13:00:00.000+0000
🔩
2x Parts Added Mar 11, 8:15 AM
Type:Parts, Expenses
Status:Open
Qty:2, 1
🚨10.0 business days
🔧
Status: Tech On Site by Jonathan KuehlMar 24, 8:53 AM
From:Scheduled
To:Tech On Site
Duration in Previous:19d 11h
🚗
Status: Tech Off Site by Jonathan KuehlMar 24, 12:38 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:3h 44m
✔️
Status: Completed by Jonathan KuehlMar 24, 4:17 PM
From:Tech Off Site
To:Completed
Duration in Previous:3h 38m
⏱️
▶
2
5x Labor Added Mar 24, 4:28 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Jonathan Kuehl
From:Completed
To:Closed
Duration in Previous:14m
📄
▶
2
Status: Ready to Bill Mar 25, 1:16 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨73.0 business days
🧾
Invoice Created Jul 8, 5:00 PM
Invoice Number:SM-257445
Bottlenecks
Ready for Scheduling
Duration: 23.9 business days (threshold: 1.0 business days)
Exceeded by 22.9 business days
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Awaiting Parts
Duration: 10.2 business days (threshold: 3.0 business days)
Exceeded by 7.2 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)