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WO-01337301 ↗ ServiceMax

Wellpath LLC • Inspection • PSM

📍 Wellpath- Milwaukee County Jail — 949 North 9th St, Milwaukee WI, 53233

Jan 12, 2026 → Apr 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (42 biz days late)
Active: 56 biz days
🕐 Clock stopped: Invoiced (Apr 2, 2026)
▶ Clock Running
Status: Created
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
23d
▶ Clock Running
Status: Ready for Scheduling
Jan 12 → Feb 16, 2026
23 business days (counted)
Running total: 23 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Feb 16 → Mar 2, 2026
10 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Entered
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 2 → Mar 5, 2026
3 business days (counted)
Running total: 36 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Mar 5 → Mar 19, 2026
10 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Entered
Mar 19 → Mar 20, 2026
1 business day (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 20 → Mar 20, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 20 → Mar 20, 2026
0 business days (counted)
Running total: 47 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Mar 20 → Mar 30, 2026
6 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Mar 30 → Mar 31, 2026
1 business day (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Mar 31 → Apr 1, 2026
1 business day (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 1 → Apr 1, 2026
0 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Apr 1 → Apr 2, 2026
1 business day (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Completed
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Incomplete
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 56 of ? biz days used
Created: Jan 12, 2026 Invoiced: Apr 2, 2026
Show SLA Clock Detail (20 periods)
Period Status Clock Biz Days Running Total
Jan 12 → Jan 12 Created ▶ Running 0 0
Jan 12 → Feb 16 Ready for Scheduling ▶ Running 23 23
Feb 16 → Mar 2 Assigned ▶ Running 10 33
Mar 2 → Mar 2 Entered ▶ Running 0 33
Mar 2 → Mar 5 Assigned ▶ Running 3 36
Mar 5 → Mar 19 Scheduled ▶ Running 10 46
Mar 19 → Mar 20 Entered ▶ Running 1 47
Mar 20 → Mar 20 Ready for Scheduling ▶ Running 0 47
Mar 20 → Mar 20 Assigned ▶ Running 0 47
Mar 20 → Mar 30 Scheduled ▶ Running 6 53
Mar 30 → Mar 30 Tech On Site ▶ Running 0 53
Mar 30 → Mar 31 Tech Off Site ▶ Running 1 54
Mar 31 → Mar 31 Tech On Site ▶ Running 0 54
Mar 31 → Apr 1 Tech Off Site ▶ Running 1 55
Apr 1 → Apr 1 Tech On Site ▶ Running 0 55
Apr 1 → Apr 2 Tech Off Site ▶ Running 1 56
Apr 2 → Apr 2 Tech On Site ▶ Running 0 56
Apr 2 → Apr 2 Tech Off Site ▶ Running 0 56
Apr 2 → Apr 2 Completed ▶ Running 0 56
Apr 2 → Apr 2 Incomplete ▶ Running 0 56
Dispatch 1.3d
Coordinators 55.5d
Field Work 7.7d
Incomplete 0.0d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
1.3 days
Over SLA
Coordinators
55.5 days
Over SLA
Field Work
7.7 days
Incomplete (excluded from total)
0.0 days
Billing
0.0 days
Created: Jan 12, 2026 Due: Mar 31, 2026 Completed: Apr 2, 2026 (1 days late)
📅
56.9 days Total Age
⏱️
23.9d in Ready for Scheduling Longest Stage
🔄
19 transitions Status Changes
⚠️
50.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
28 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Ben McClerklin — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 29, 2026
Visit 2 Mar 30, 2026
Visit 3 Mar 31, 2026
Visit 4 Apr 1, 2026
Visit 5 Apr 2, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00557888
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 370 pcs https://www.ebiotrack.com/inspection.php?iid=32416
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jack Taylor
Owner
Jessica Sells
Created
Jan 12, 2026
Work Orders from this Case (1)
WO-01337301 (current) Invoiced
Inspection • Ben McClerklin
Created: Jan 12, 2026 • Closed: Apr 2, 2026
Completed with significant delays
Invoiced • 216 days old
🚨
Primary Delay 23.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 50.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Scheduling
24.4d / 1.0d SLA
Assigned
13.5d / 0.5d SLA
Scheduled
17.6d / 2.0d SLA
Tech On Site
2.8d / 1.0d SLA
Tech Off Site
4.9d / 2.0d SLA
Incomplete
0.0d
Closed
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/19/2026 CRamen Per LYoder to re-assign to Ben leaving the original scheduled date of 3/30-4/3/2026


3-6-26 JK Jack emailed back and has requested the week of the 30th because it will not conflict with other things going on.


3-6-26 JK Called Jack and left message to schedule visit. I also sent an email.


2-19-26 JK Called Jack to schedule visit but mailbox was full and could not leave a message. Also called direct line through the jail website.


2-17-26 JK Left a message for Jack to schedule visit.


2/16/2026 CRamen Per LYoder to assign to JKuehl to schedule with Ben for HCP Training and OJT

🔧 Work Performed
Completed annual inspection and marked several devices for follow up repair. Informed staff of devices I was unable to locate and archived those devices.
🔍 Technician Findings
Arrived on site and worked with staff to complete annual inspection.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 370 pcs https://www.ebiotrack.com/inspection.php?iid=32416

Timeline

📞
Case Linked Jan 12, 6:00 AM
Case Number: 00557888
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 12, 11:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 24.0 business days
👷
▶
2 Technician Assigned Feb 16, 3:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 35d 3h
🚨 10.0 business days
🆕
▶
2 Status: Entered Mar 2, 3:17 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Jon Kuehl
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Mar 5, 12:38 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2026-03-30T13:00:00.000+0000
🚨 11.0 business days
🆕
Status: Entered by Charles Ramen Mar 19, 5:29 PM
From: Scheduled
To: Entered
Duration in Previous: 14d 3h
📅
Status: Ready for Scheduling by Jessica Sells Mar 20, 9:22 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 15h 53m
👷
▶
3 Technician Assigned Mar 20, 1:26 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 4h 3m, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-30T04:00:00.000+0000
⚠️ 6.0 business days
💵
2x Expenses Added Mar 27, 4:18 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
⏱️
2x Labor Added Mar 29, 8:22 PM
Type: Labor, Travel
Status: Open
Qty: 2, 99
🔧
Status: Tech On Site by Ben McClerklin Mar 30, 10:57 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 21h
🚗
Status: Tech Off Site by Ben McClerklin Mar 30, 5:01 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 6h 3m
⏱️
6x Labor Added Mar 30, 5:26 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.5, 7, 8.4, 1
🔧
Status: Tech On Site by Ben McClerklin Mar 31, 9:38 AM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 16h 36m
🚗
Status: Tech Off Site by Ben McClerklin Mar 31, 3:53 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 6h 15m
⏱️
6x Labor Added Mar 31, 4:57 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.5, 6.5, 0.75, 8.4, 9, 1
🔧
Status: Tech On Site by Ben McClerklin Apr 1, 9:44 AM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 17h 51m
🚗
▶
2 Status: Tech Off Site Apr 1, 4:58 PM
Status: Tech Off Site → 6x Labor Added
⏱️
6x Labor Added
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.5, 7, 8.4, 1
🔧
Status: Tech On Site by Ben McClerklin Apr 2, 9:40 AM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 16h 41m
🚗
Status: Tech Off Site by Ben McClerklin Apr 2, 12:27 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2h 47m
⏱️
6x Labor Added Apr 2, 5:01 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.5, 2.9333333333333, 4.3166666666667, 8.4, 107
✔️
Status: Completed by Ben McClerklin Apr 2, 5:17 PM
From: Tech Off Site, Completed
To: Completed, Incomplete
Duration in Previous: 4h 50m
🏁
Status: Closed by Ben McClerklin Apr 2, 5:29 PM
From: Incomplete
To: Closed
Duration in Previous: 11m
📄
▶
2 Status: Ready to Bill Apr 3, 11:02 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 62.0 business days
🧾
Invoice Created Jul 1, 11:46 PM
Invoice Number: SM-258356

Bottlenecks

Ready for Scheduling
Duration: 23.9 business days (threshold: 1.0 business days)
Exceeded by 22.9 business days
Assigned
Duration: 10.0 business days (threshold: 4.0 business hours)
Exceeded by 9.5 business days
Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Scheduled
Duration: 10.8 business days (threshold: 2.0 business days)
Exceeded by 8.8 business days
Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business hours
Scheduled
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00557888
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Ben McClerklin
Scheduled
Mar 30, 12:00 AM
Created
Jan 12, 11:54 AM
Invoice #
SM-258356

Work Details (28)

Name Type Status Qty Amount Date
WL-03163363 Expenses Open 1 $0.00 Mar 27, 4:18 PM
WL-03163364 Expenses Open 1 $0.00 Mar 27, 4:18 PM
WL-03164590 Labor Open 2 $0.00 Mar 29, 8:22 PM
WL-03164591 Travel Open 99 - Mar 29, 8:22 PM
WL-03165868 Labor Open 0.5 $0.00 Mar 30, 5:26 PM
WL-03165869 Labor Open 7 $0.00 Mar 30, 5:26 PM
WL-03165870 Labor Open 0.5 $0.00 Mar 30, 5:26 PM
WL-03165871 Travel Open 8.4 - Mar 30, 5:26 PM
WL-03165872 Travel Open 8.4 - Mar 30, 5:26 PM
WL-03165873 Expenses Open 1 $0.00 Mar 30, 5:26 PM
WL-03167466 Labor Open 0.5 $0.00 Mar 31, 4:57 PM
WL-03167467 Labor Open 6.5 $0.00 Mar 31, 4:57 PM
WL-03167468 Labor Open 0.75 $0.00 Mar 31, 4:57 PM
WL-03167469 Travel Open 8.4 - Mar 31, 4:57 PM
WL-03167470 Travel Open 9 - Mar 31, 4:57 PM
WL-03167471 Expenses Open 1 $0.00 Mar 31, 4:57 PM
WL-03169295 Labor Open 0.5 $0.00 Apr 1, 5:03 PM
WL-03169296 Labor Open 7 $0.00 Apr 1, 5:03 PM
WL-03169297 Labor Open 0.5 $0.00 Apr 1, 5:03 PM
WL-03169298 Travel Open 8.4 - Apr 1, 5:03 PM
WL-03169299 Travel Open 8.4 - Apr 1, 5:03 PM
WL-03169300 Expenses Open 1 $0.00 Apr 1, 5:03 PM
WL-03171202 Labor Open 0.5 $0.00 Apr 2, 5:01 PM
WL-03171203 Labor Open 2.9333333333333 $8,130.60 Apr 2, 5:01 PM
WL-03171204 Labor Open 4.3166666666667 $0.00 Apr 2, 5:01 PM
WL-03171205 Travel Open 8.4 - Apr 2, 5:01 PM
WL-03171206 Travel Open 107 - Apr 2, 5:01 PM
WL-03171207 Expenses Open 1 $0.00 Apr 2, 5:01 PM

Details