Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337305 ↗ ServiceMax

Assurance Health System, LLC • Inspection • PSM

📍 Assurance Health-Sylvania — 4040 King Rd, Sylvania OH, 43560

Jan 12, 2026 → Mar 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (39 biz days late)
Active: 53 biz days
🕐 Clock stopped: Tech Off Site (Mar 30, 2026)
▶ Clock Running
Status: Created
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
35d
▶ Clock Running
Status: Assigned
Jan 12 → Mar 4, 2026
35 business days (counted)
Running total: 35 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 30, 2026
18 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 53 of ? biz days used
Created: Jan 12, 2026 Tech Off Site: Mar 30, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 12 → Jan 12 Created ▶ Running 0 0
Jan 12 → Jan 12 Ready for Scheduling ▶ Running 0 0
Jan 12 → Mar 4 Assigned ▶ Running 35 35
Mar 4 → Mar 30 Scheduled ▶ Running 18 53
Mar 30 → Mar 30 Tech On Site ▶ Running 0 53
Dispatch 0.0d
Coordinators 54.9d
Field Work 1.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
54.9 days
Over SLA
Field Work
1.6 days
Created: Jan 12, 2026 Due: Mar 31, 2026 Completed: Mar 31, 2026 (on time)
📅
54.1 days Total Age
⏱️
35.7d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
52.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00557884
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 39 pcs https://www.ebiotrack.com/inspection.php?iid=32412
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rod Horn
Owner
Jessica Sells
Created
Jan 12, 2026
Work Orders from this Case (1)
WO-01337305 (current) Invoiced
Inspection • Jon Kuehl
Created: Jan 12, 2026 • Closed: Mar 30, 2026
Completed with significant delays
Invoiced • 216 days old
🚨
Primary Delay 35.7 days stuck in "Assigned"
⏱️
Total Delay 52.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
35.7d / 0.5d SLA
Scheduled
19.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Tech Off Site
0.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed annual inspection.
🔍 Technician Findings
All units working upon arrival.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 39 pcs https://www.ebiotrack.com/inspection.php?iid=32412

Timeline

📞
Case Linked Jan 12, 6:00 AM
Case Number: 00557884
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 12, 12:08 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 12, 1:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 0m
🚨 36.0 business days
🗓️
▶
2 Status: Scheduled Mar 4, 9:23 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2026-03-12T13:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Jonathan Kuehl Mar 10, 9:25 AM
Scheduled For: 2026-03-25T13:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Jonathan Kuehl Mar 23, 5:27 PM
Scheduled For: 2026-03-30T13:00:00.000+0000
⚠️ 5.8 business days
🔧
Status: Tech On Site by Jonathan Kuehl Mar 30, 9:08 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 25d 22h
🚗
Status: Tech Off Site by Jonathan Kuehl Mar 30, 3:25 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 6h 16m
✔️
▶
3 Status: Completed Mar 30, 9:29 PM
Status: Completed → 5x Labor Added → Status: Closed
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2.7333333333333, 4.95, 2.9666666666667, 179, 180
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 4m
📄
Status: Ready to Bill by Diane Patton Mar 31, 11:29 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 13h 56m, 0m
⏳ 4.0 business days
🧾
Invoice Created Apr 3, 4:34 PM
Invoice Number: SM-257890

Bottlenecks

Assigned
Duration: 35.7 business days (threshold: 4.0 business hours)
Exceeded by 35.2 business days
Scheduled
Duration: 19.0 business days (threshold: 2.0 business days)
Exceeded by 17.0 business days

🔗 Related Artifacts

📞
Case 00557884
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jon Kuehl
Scheduled
Mar 30, 9:00 AM
Created
Jan 12, 12:08 PM
Invoice #
SM-257890

Work Details (5)

Name Type Status Qty Amount Date
WL-03166180 Labor Open 2.7333333333333 $0.00 Mar 30, 9:33 PM
WL-03166181 Labor Open 4.95 $1,023.80 Mar 30, 9:33 PM
WL-03166182 Labor Open 2.9666666666667 $0.00 Mar 30, 9:33 PM
WL-03166183 Travel Open 179 - Mar 30, 9:33 PM
WL-03166184 Travel Open 180 - Mar 30, 9:33 PM

Details