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WO-01337308 ↗ ServiceMax

PLANNED PARENTHOOD OF CENTRAL AND WESTERN NEW YORK • Inspection • PSM

📍 S Clinton Ave ROCHESTER PLANNED PARENTHOOD — 2235 S Clinton Ave, ROCHESTER NY, 14618

Jan 12, 2026 → Aug 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (131 biz days late)
Active: 145 biz days
🕐 Clock stopped: Canceled (Aug 10, 2026)
▶ Clock Running
Status: Created
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 12 → Jan 13, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 13 → Jan 15, 2026
2 business days (counted)
Running total: 3 of ? biz days used
32d
▶ Clock Running
Status: Scheduled
Jan 15 → Mar 4, 2026
32 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Entered
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 35 of ? biz days used
Created: Jan 12, 2026 Canceled: Aug 10, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 12 → Jan 12 Created ▶ Running 0 0
Jan 12 → Jan 13 Ready for Scheduling ▶ Running 1 1
Jan 13 → Jan 15 Assigned ▶ Running 2 3
Jan 15 → Mar 4 Scheduled ▶ Running 32 35
Mar 4 → Mar 4 Entered ▶ Running 0 35
Dispatch 0.3d
Coordinators 37.8d
✗ SLA Missed
Dispatch
0.3 days
Coordinators
37.8 days
Over SLA
Created: Jan 12, 2026 Due: Mar 31, 2026 Completed: Aug 10, 2026 (131 days late)
📅
145.8 days Total Age
⏱️
33.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
34.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00557802
eBiotrack - Automated New Inspection Created
Closed
annual inspection https://www.ebiotrack.com/omnicor/workorder.php?wo=7063
Priority
Standard
Origin
Email
Reason
New Case
Contact
Brooke Sweeney
Owner
Erin Martin
Created
Jan 10, 2026
Work Orders from this Case (1)
WO-01337308 (current) Canceled
Inspection
Created: Jan 12, 2026
Behind Schedule - Needs Attention
Canceled • 216 days old
🚨
Primary Delay 33.0 days stuck in "Scheduled"
⏱️
Total Delay 34.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
Scheduled
33.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/4 KSmith -- Duplicate of WO-01337655. Scott B confirmed this WO can be cancelled.

1/15 KSmith -- Scheduled for 3/3 with Sharina. 9-11am

1/15 KSmith -- Per Brooke, Sharina is the POC

Sharina.Scanes@ppcwny.org

1/15 KSmith -- Sent email to schedule for 3/3

1/13 KSmith -- Sent email to schedule for 3/3

⚠️ Problem Description
annual inspection https://www.ebiotrack.com/omnicor/inspection.php?iid=10488

Timeline

📞
Case Linked Jan 10, 7:39 AM
Case Number: 00557802
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Jan 12, 12:12 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Jan 13, 10:39 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22h 27m
3.0 business days
🗓️
2 Status: Scheduled Jan 15, 10:50 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-03T14:00:00.000+0000
🚨 33.0 business days
🆕
Status: Entered by Kourtney Smith Mar 4, 8:05 AM
From: Scheduled
To: Entered
Duration in Previous: 47d 21h
🚫
Status: Canceled by Erin Martin Mar 4, 10:20 AM
From: Entered
To: Canceled
Duration in Previous: 2h 15m

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 33.0 business days (threshold: 2.0 business days)
Exceeded by 31.0 business days

🔗 Related Artifacts

📞
Case 00557802
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 12, 12:12 PM
Invoice #
N/A

Details