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WO-01337309 ↗ ServiceMax

St John's Vianney • Inspection • PSM

📍 St. John's Vianney — 151 Woodbine Rd, Downingtown PA, 19335

Jan 12, 2026 → Mar 31, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (40 biz days late)
Active: 54 biz days
🕐 Clock stopped: Completed (Mar 31, 2026)
▶ Clock Running
Status: Created
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
25d
▶ Clock Running
Status: Ready for Scheduling
Jan 12 → Feb 18, 2026
25 business days (counted)
Running total: 25 of ? biz days used
18d
▶ Clock Running
Status: Assigned
Feb 18 → Mar 16, 2026
18 business days (counted)
Running total: 43 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Mar 16 → Mar 26, 2026
8 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Entered
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 26 → Mar 31, 2026
3 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 54 of ? biz days used
Created: Jan 12, 2026 Completed: Mar 31, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 12 → Jan 12 Created ▶ Running 0 0
Jan 12 → Feb 18 Ready for Scheduling ▶ Running 25 25
Feb 18 → Mar 16 Assigned ▶ Running 18 43
Mar 16 → Mar 26 Scheduled ▶ Running 8 51
Mar 26 → Mar 26 Entered ▶ Running 0 51
Mar 26 → Mar 26 Ready for Scheduling ▶ Running 0 51
Mar 26 → Mar 26 Assigned ▶ Running 0 51
Mar 26 → Mar 31 Scheduled ▶ Running 3 54
Mar 31 → Mar 31 Tech On Site ▶ Running 0 54
Dispatch 0.0d
Coordinators 57.3d
Field Work 1.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
57.3 days
Over SLA
Field Work
1.2 days
Created: Jan 12, 2026 Due: Mar 31, 2026 Completed: Mar 31, 2026 (on time)
📅
54.8 days Total Age
⏱️
25.8d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
52.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00557890
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 39 Pcs https://www.ebiotrack.com/inspection.php?iid=32418
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jodi Petrosian
Owner
Kimberly Hardison
Created
Jan 12, 2026
Work Orders from this Case (1)
WO-01337309 (current) Invoiced
Inspection • Pero Popovic
Created: Jan 12, 2026 • Closed: Mar 31, 2026
Completed with significant delays
Invoiced • 216 days old
🚨
Primary Delay 25.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay 52.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
25.8d / 1.0d SLA
Assigned
19.0d / 0.5d SLA
Scheduled
12.4d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/16 MOwens Jodi replied back that 3/31 works for her. Replied back to confirm the arrival time

3/16 MOwens Sent an email to Jodi asking for good dates to schedule the visit.

3/5 MOwens Called to speak to Jodi Petrosian. Left a vm for her to call bac to schedule the inspection visit.

🔧 Work Performed
Performed annual equipment inspection of ( 34 pcs ) Worked with staff to find all equipment.
🔍 Technician Findings
Checked in with staff for inspection of devices .
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 39 Pcs https://www.ebiotrack.com/inspection.php?iid=32418

Timeline

📞
Case Linked Jan 12, 6:00 AM
Case Number: 00557890
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 12, 12:12 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 26.0 business days
👷
▶
2 Technician Assigned Feb 18, 9:19 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 36d 21h
🚨 19.0 business days
🗓️
▶
2 Status: Scheduled Mar 16, 4:32 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-31T13:30:00.000+0000
⚠️ 8.9 business days
🆕
▶
4 Status: Entered Mar 26, 10:49 AM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Melissa Owens
Technician: Pero Popovic
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-31T13:30:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Pero Popovic Mar 31, 9:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 22h
⏱️
▶
2 3x Labor Added Mar 31, 11:36 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Pero Popovic
From: Tech On Site
To: Completed
Duration in Previous: 2h 38m
🏁
Status: Closed by Pero Popovic Mar 31, 6:18 PM
From: Completed
To: Closed
Duration in Previous: 6h 39m
📄
Status: Ready to Bill by Diane Patton Apr 1, 10:01 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 15h 43m, 0m
⏳ 3.0 business days
🧾
Invoice Created Apr 3, 7:44 PM
Invoice Number: SM-258019

Bottlenecks

Ready for Scheduling
Duration: 25.8 business days (threshold: 1.0 business days)
Exceeded by 24.8 business days
Assigned
Duration: 19.0 business days (threshold: 4.0 business hours)
Exceeded by 18.5 business days
Scheduled
Duration: 8.4 business days (threshold: 2.0 business days)
Exceeded by 6.4 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

📞
Case 00557890
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
EBS
Technician
Pero Popovic
Scheduled
Mar 31, 9:30 AM
Created
Jan 12, 12:12 PM
Invoice #
SM-258019

Work Details (3)

Name Type Status Qty Amount Date
WL-03166747 Labor Open 1.5 $0.00 Mar 31, 11:36 AM
WL-03166748 Labor Open 3 $1,495.00 Mar 31, 11:36 AM
WL-03166749 Travel Open 65 - Mar 31, 11:36 AM

Details