Primary Delay40.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay58.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
40.8d / 1.0d SLA
Assigned
14.3d / 0.5d SLA
Scheduled
6.7d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/31/26 AJinerson - Called Anise to follow up and schedule tech visit.
Site had their last inspection serviced in May 2025, but are ok to schedule for April 2026 -
Confirmed with Anise for Wednesday, 4/8 between 9:30 am - 11:30 am.
POC onsite: Anise
Arrival instructions: They want to make sure their refrigerators get checked while tech onsite (confirmed they are on the EBT link of equipment) - they think the temps may not be running low enough.
3/23/26 AJinerson - Called site to schedule tech visit. Office was already closed for the day per operator. We will try back again another day.
🔧Work Performed
04/08/2026 EBar.
I have carried out the inspection of the biomedical equipment for this Conviva site. The new units were added to the EBT inventory system. The units that were not found at the previously inspected site were archived for inclusion in the final report to be submitted to the Site Administrator.
🔍Technician Findings
04/08/2026 EBar.
Site scheduled to run Annual Biomedical equipment inspection. All biomedical equipment must be added to EBT
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
86 pcs
https://www.ebiotrack.com/inspection.php?iid=32413
📋
Outbound to +15618797975
Completed Mar 31, 2026
3/31/26 AJinerson - Called Anise to follow up and schedule tech visit.
Site had their last inspection serviced in May 2025, but are ok to schedule for April 2026 -
Confirmed with Anise for Wednesday, 4/8 between 9:30 am - 11:30 am.
POC onsite: Anise
Arrival instructions: They want to make sure their refrigerators get checked while tech onsite (confirmed they are on the EBT link of equipment) - they think the temps may not be running low enough.
📋
Outbound to +15619334024
Completed Mar 23, 2026
3/23/26 AJinerson - Called site to schedule tech visit. Office was already closed for the day per operator. We will try back again tomorrow.
Mar 31, 2026 2:06pm
@Dylan Nakoff Hi Dylan - Customer just confirmed scheduling this service for April 8, 2026. Their last service was done in May 2025 - would this be eligible for an SLA update?
📅
WO-01337313 - Inspection - DD: 4/24/2026 - - West Palm Beach - Conviva Congress #4123
Apr 8, 2026 9:30am – 4:00pm
Work Order: WO-01337313
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: Conviva Congress #4123
Address: 1651 S. Congress Ave, West Palm Beach, FL 33406
Manufacturer:
Model #:
Serial #:
Contact Name: Anise Quintanilla
Contact Phone: 5618797975
Contact Email:
Due Date: 4/
Timeline
📞
Case Linked Jan 12, 6:00 AM
Case Number:00557885
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 12, 12:16 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨41.0 business days
👷
▶
2
Technician Assigned Mar 11, 5:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:58d 4h
⚠️8.8 business days
👷
Technician Assigned by Abby JinersonMar 23, 5:23 PM
Technician:Elkin Barahona
⚠️6.8 business days
🗓️
▶
2
Status: Scheduled Mar 31, 2:07 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2026-04-08T13:30:00.000+0000
⚠️7.0 business days
🔧
Status: Tech On Site by Elkin BarahonaApr 8, 8:29 AM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 18h
⏱️
3x Labor Added Apr 8, 8:49 AM
Type:Labor, Travel
Status:Open
Qty:1.7833333333333, 60
⏱️
Labor Added Apr 8, 2:18 PM
Type:Labor
Status:Open
Qty:7.2166666666667
⏱️
▶
3
Labor Added Apr 8, 8:29 PM
Labor Added → Status: Completed → Status: Tech Off Site
✔️
Status: Completed by Elkin Barahona
From:Tech On Site
To:Completed
Duration in Previous:12h 1m
🚗
Status: Tech Off Site by Elkin Barahona
From:Completed
To:Tech Off Site
Duration in Previous:1m
🏁
Status: Closed by Elkin BarahonaApr 8, 8:35 PM
From:Tech Off Site
To:Closed
Duration in Previous:3m
📄
Status: Ready to Bill by Diane PattonApr 9, 11:32 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:14h 57m, 0m
⏳2.0 business days
🧾
Invoice Created Apr 10, 11:10 PM
Invoice Number:SM-258787
Bottlenecks
Ready for Scheduling
Duration: 40.8 business days (threshold: 1.0 business days)
Exceeded by 39.8 business days
Assigned
Duration: 14.3 business days (threshold: 4.0 business hours)
Exceeded by 13.8 business days
Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)