2/20 KSmith -- Scheduled for 4/1 with Samantha. 8-10am
2/20 KSmith -- Sent email to schedule for 4/1
🔧Work Performed
SEMI-ANNUAL AED INSPECTIOIN
🔍Technician Findings
SEMI-ANNUAL AED INSPECTIOIN
⚠️Problem Description
Annual Equipment Calibration Service
https://www.ebiotrack.com/omnicor/inspection.php?iid=10485
📧
Email:Re: MEDICAL IMAGING CENTER -- EMSAR Inspection -- WO-01337316
Completed Feb 20, 2026
From: willms@crouserad.com
To: ksmith@emsar.com
Hi Kourtney,
Yes, April 1st works for this location.
Thank you,
Samantha Willm RDMS, RVT
Clinical Manager
CRA Medical Imaging
5000 Brittonfield Parkway, Suite A112
East Syracuse, NY 13057
Phone: (315) 234-4680 x4747
Fax: (315) 463-4614
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Friday, February 20, 2026 1:34 PM
To: Samantha Willm <willms@crouserad.com>
Subject: MEDICAL IMAGING CENTER -- EMS
📧
Email: MEDICAL IMAGING CENTER -- EMSAR Inspection -- WO-01337316
Completed Feb 20, 2026
To: willms@crouserad.com
CC:
BCC:
Attachment: --none--
Subject: MEDICAL IMAGING CENTER -- EMSAR Inspection -- WO-01337316
Body:
Hi Samantha,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at MEDICAL IMAGING CENTER located at 5008 Brittonfield Parkway?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We r
📅
WO-01337316 - Inspection - DD: 04/12/2026 - E SYRACUSE - MEDICAL IMAGING CENTER
Apr 1, 2026 8:00am – 9:00am
Work Order: WO-01337316
Account: MEDICAL IMAGING CENTER
Customer Case Number:
Location: MEDICAL IMAGING CENTER
Address: 5008 BRITTONFIELD PARKWAY, E SYRACUSE, NY 13057
Manufacturer:
Model #:
Serial #:
Contact Name: Samantha Willm
Contact Phone: x4747
Contact Email: willms@crouserad.com
Due Date:
Timeline
📞
Case Linked Jan 12, 7:39 AM
Case Number:00557902
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 12, 12:27 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨28.0 business days
👷
▶
2
Technician Assigned Feb 20, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:39d 1h
🗓️
▶
2
Status: Scheduled Feb 20, 2:10 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-04-01T12:00:00.000+0000
🚨28.8 business days
⏱️
▶
2
2x Labor Added Apr 1, 7:18 AM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Darek Kirkpatrick
From:Scheduled
To:Tech On Site
Duration in Previous:39d 16h
⏱️
▶
2
Labor Added Apr 1, 7:58 AM
Labor Added → Status: Completed
✔️
Status: Completed by Darek Kirkpatrick
From:Tech On Site
To:Completed
Duration in Previous:40m
🔩
▶
2
Parts Added Apr 1, 8:37 AM
Parts Added → Status: Closed
🏁
Status: Closed by Darek Kirkpatrick
From:Completed
To:Closed
Duration in Previous:40m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Apr 2, 10:31 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Apr 3, 2:39 PM
Invoice Number:SM-258129
Bottlenecks
Ready for Scheduling
Duration: 27.8 business days (threshold: 1.0 business days)
Exceeded by 26.8 business days
Scheduled
Duration: 28.6 business days (threshold: 2.0 business days)
Exceeded by 26.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)